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Sheraton Indianapolis Hotel at Keystone Crossing

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Traveller (79)
Room & Suite (42)
Dining (10)
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Overview
  • Excellent49%
  • Very good31%
  • Average12%
  • Poor4%
  • Terrible4%
Travellers talk about
“fashion mall”(87 reviews)
“the club lounge”(57 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Indianapolis Hotel at Keystone Crossing
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (976)
There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
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463
300
115
41
44
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All reviewsfashion mallthe club loungefree parking garagehigh end mallcheesecake factorynice mallstarbucks coffeelobby barshopping and restaurantsnorth sidecomfortable bedsbusiness tripfitness centerking roomoatmealchecking inenjoyed my stay
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21 - 25 of 963 reviews
Reviewed April 2, 2018 via mobile

The Sheraton Keystone Crossing offers a great location, but that's it. The inconsistency in the service here at the hotel is frustrating and is the sole reason I will not be returning after my third stay at this hotel. If you come to the area,...More

Thank Ashton P
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded April 4, 2018

Ashton P, We are sorry to hear you didn’t enjoy your experience during your stay. Please reach out to me directly so we can discuss what service issues you had. We certainly want to regain your trust in our service and hope you will allow...More

Reviewed April 1, 2018 via mobile

I travel a lot and this past week I had the opportunity to go with my mom to see m aunt’s art work in a gallery in downtown Indianapolis. Needless to say her work is breathtaking, but what made this trip so enjoyable was how...More

Thank Cia G
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded April 2, 2018

Cia G, Thank you for taking the time to provide feedback on your recent visit with us. We are happy to hear you enjoyed your stay and our team of "rockstars" took good care of you. We certainly would agree that Katie is a saint...More

Reviewed March 19, 2018 via mobile

Visited Indy to see a Here Come The Mummies concert at The Vogue theatre. Due to the inclement weather, we decide to stay overnight and since we’ve enjoyed other stays at Sheraton brand hotels, we set out to find the closest location and discovered this...More

Thank Melinda N
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded April 2, 2018

Melinda N, Thank you for the great review on your recent stay. We are delighted to hear you enjoyed your stay and hope you enjoyed the HCTM concert as well. We look forward to seeing you again soon when your travels bring you to our...More

Reviewed March 15, 2018 via mobile

This hotel is very well located. You are actually located in mall. I believe there is a bridge that takes you into the mall. It is a very nice hotel and my wife and I each had a great nights sleep. We were surprised with...More

Thank _RTW365_TravelBuddy_
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded March 21, 2018

_RTW365_TravelBuddy_, Thank you for the great review regarding your recent stay with us. We are happy to hear you and your wife enjoyed your time with us and we look forward to seeing you again soon. Best,

Reviewed March 15, 2018

I stayed here recently for a conference and was rather pleased. My room was spacious and had all the amenities I needed including a very comfortable bed. The staff was great and attended to my every need. The only drawback were the thin walls. I...More

Thank jrog9832
Response from Mike S, Manager at Sheraton Indianapolis Hotel at Keystone CrossingResponded March 17, 2018

Jrog9832, Thank you for taking the time to provide feedback on your recent stay. We are happy to hear you enjoyed your stay. We have shared your feedback with our ownership regarding the walls. We look forward to seeing you again soon. Thank you,

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Free Parking
Pool
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$172 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$172 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Green Hotel in Indianapolis
#9 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (42)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Wanda M
February 13, 2018|
AnswerShow all 5 answers
Response from Mike S | Property representative |
Hello, you can book your rooms and then in the comments section request the adjoining rooms. There is no way to actually book adjoining rooms. Alternatively you can contact us directly at the hotel and we can ensure you... More
1
Vote
Paula C
March 29, 2017|
AnswerShow all 2 answers
Response from Mike S | Property representative |
Hello, no there isn't a fee for dogs. We do ask that you complete our dog waiver upon arrival so we can have details about the dog and your contact information should we need it. Please let me know if you have any other... More
1
Vote
Amanda H
January 1, 2017|
AnswerShow all 2 answers
Response from SheratonIndy | Property representative |
Amanda H, Sheraton Fitness offers a full array of cardio equipment including treadmills, ellipticals, upright and recumbent bikes, totaling 15 pieces. In addition we have a number of weight machines that focus on different... More
1
Vote
Room Tips
"Dirty Towels"
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"Club level rooms are very nice, also those one higher level have nicer views."
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"Call personally when you're on your way!"
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"Higher floors have nicer rooms"
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