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Sheraton Indianapolis Hotel at Keystone Crossing

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818 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Indianapolis Hotel at Keystone Crossing
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Showing 807: English reviews
Bentonville, Arkansas
Reviewed 24 July 2015

The hotel was very nice, service from room attendants and guest service was very responsive. Food service for a large convention was extremely efficient and tasty. We encountered only one problem with the front desk manager's lack of response to a new shirt being damaged by a bleach spot from some type of caustic cleaner used in a ground floor...

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Helpful?
1Thank nancybT3440BD
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Your feedback is valuable to our growth and we appreciate you for sharing. Please keep us as you hotel of choice the next time you are in Indianapolis.

Angola, Indiana
Reviewed 24 July 2015

The complete stay was excellent. From the conference rooms to the hotel rooms and amenities, we enjoyed our stay. We will definitely return for a leisurely trip with our kids. The restaurant food was also excellent!

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1Thank ciscoq1b
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city.

Vincennes, Indiana
Reviewed 24 July 2015

I can't say enough about this place! The property, the staff, and the amenities are top of the line! The location is the best also. They have direct access to the mall. Third time I've stayed and I can't wait to return.

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1Thank jjm133
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for your feedback and continued loyalty. We are happy to hear you enjoyed your stay with us! Please come back to visit us again!

Huntertown, Indiana
Reviewed 24 July 2015

We stayed at the Sheraton as part of a baseball group participating in a local tournament. The staff was extremely accomodating and nice. Rooms were very clean as was the entire hotel. Pool was nice and love the outdoor deck.

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1Thank amandawH6255OT
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Austin, Texas
Reviewed 24 July 2015

I recently stayed here on business, and my general impression is that not everyone is cut out for customer service positions. The property is nice, but housekeeping and waitstaff/bartender could be friendlier and more thorough. The guy at the Starbucks bar was super awesome, friendly and fast!

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Helpful?
1Thank ElaineAus2013
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Your feedback valuable to our growth and we appreciate you for sharing. Please keep us as you hotel of choice the next time you are in Indianapolis.

Indianapolis, Indiana
Reviewed 23 July 2015

Placed an order for room service over an hour ago....called to say cancel it - they tell me they had no one at room services and didn't realize it - they would comp my next meal. Seriously?1?1 You realize I'm not gonna get my food in a reasonable amount of time - but wait for ME to call YOU to...

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Thank econfairweather
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valuable guest, Thank you for taking the time to review your recent stay with us. Please accept our sincere apologies for the less than first class service you received while with us, and know that we will address your concerns with the appropriate parties. We appreciate your business and hope to have another opportunity to be of service to...

denver
Reviewed 23 July 2015

This was my first time at The Sheraton in Indy. I have stayed at The Marriott close by and The Shearton is much nicer and more convenient to the mall. The Sheraton has a great gym and you can park for free which is nice. There is a nice coffee shop in the lobby which you need to use as...

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Helpful?
1Thank hpd3
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are happy to know you could enjoy the comforts and amenities of our hotel. Please keep us as you hotel of choice the next time you are in the city.

Michigan
Reviewed 22 July 2015

I was staying at another property for my son's baseball tournament and it was not for me! I called late in the day after realizing that I needed to find somewhere else, they were more than happy to help! After the game we checked in around 11:00 pm. Room was nice, clean, comfortable beds, bar area and still able to...

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1Thank Linda K
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, Thank you for such a kind review! Our goal is to provide the most exclusive hotel, shopping, and dining experience for our guests and it is awesome to know we could provide that experience for you! We look forward to your next visit with us!

Reviewed 20 July 2015 via mobile

Tasha, the bartender, is AMAZING. She is extremely friendly and helpful. She really helped us enjoy our stay. Apart from great hospitality, we were taken back by the kind hearted staff and their the willingness to answer any questions had by attendance.

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Helpful?
1Thank Samantha L
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear Tasha has made you feel welcomed and comfortable during your time with us! Your loyalty and feedback are appreciated, and we hope to see you soon!

Douglasville, Georgia
Reviewed 17 July 2015

We recently traveled to Indianapolis for a Rolling Stones concert. Knowing really nothing about the area I booked a room at the Sheraton at Keystone Crossing. Had I known how far it was to the speedway I would not have booked it. I am thankful I didn’t know because we would have missed out on a great stay. Pulling up...

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Helpful?
Thank Peggy B
SheratonIndy, Manager at Sheraton Indianapolis Hotel at Keystone Crossing, responded to this review

Dear valued guest, We are pleased to hear our team was successful in helping you feel welcomed during your stay. Your loyalty and feedback are appreciated, and we hope to see you soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Indianapolis Hotel at Keystone Crossing is connected by skywalk to the Fashion Mall and is near downtown and Indianapolis Airport. We have 33 meeting spaces, including a 7,845 sq ft ballroom. ... more   less 

Additional Information about Sheraton Indianapolis Hotel at Keystone Crossing

Address: 8787 Keystone Xing, Indianapolis, IN 46240-2108
Region: United States > Indiana > Indianapolis
Price Range: $158 - $400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Indianapolis Hotel at Keystone Crossing 4*
Number of rooms: 395
Reservation Options:
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Also Known As:
Sheraton Indianapolis Hotel
Indianapolis Sheraton
Hotel Style:
#2 Green Hotel in Indianapolis
#7 Luxury Hotel in Indianapolis
#16 Business Hotel in Indianapolis
#27 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and other travellers.
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Questions? Get answers from Sheraton Indianapolis Hotel at Keystone Crossing staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Any room is fantastic.”
 of 5 bubbles Stan1136, 1 Nov 2016 | Read review
“Try all services and systems before you go to sleep.”
 of 5 bubbles fcrosby, 26 Oct 2016 | Read review
“excellent wish it had been a king”
 of 5 bubbles michaelss2015, 28 Sep 2016 | Read review
“Haven't noticed much difference between rooms. They all work.”
 of 5 bubbles collinm2016, 21 Sep 2016 | Read review
“Indianapolis has Uber, and if you are staying at this hotel, take it into town and to and from the airport. It's half the cost of a cab.”
 of 5 bubbles TF04, 9 Sep 2016 | Read review
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