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The Westin Indianapolis

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The Westin Indianapolis
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1,381 Reviews from our TripAdvisor Community

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Showing 1,363: English reviews
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Frankfurt, Germany
Reviewed today NEWvia mobile

Stayed here for a weekend for a volleyball tournament. Booked with three people in our room, and am a platinum member. When we tried to go to the lounge in the morning, they were checking rooms and made sure to only allow two people per room unless you paid extra. What if you have kids? Made our otherwise decent stay...

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Thank Smittie684
New Albany, Indiana
Reviewed 2 days ago NEWvia mobile

My wife and I stayed at the Westin. The hotel was great! We slept well, it was close to the arena and other bars and restaurants. Staff was nice and the room was a nice size. If you're hitting Indy for a weekend or any type of visit, look at the Westin for lodging.

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Thank MikeTownsend28
Lincoln, Nebraska
Reviewed 3 days ago NEWvia mobile

Good customer service gives this hotel from a 4 compared to other Westins to a 5. Some decor Maintanance and update needed (for e.g. Worn legs at bottom on table in rooms etc). But a cursory look it's very modern and updated. My stay was pleasant. My downsides on this hotel, I've stayed here on two occasions, always a long...

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Thank C001
West Palm Beach, Florida
Reviewed 4 days ago NEW

From the check in to check out and everything in between. Room was clean, staff was helpful, and the location is walking distance to everything. The front desk even printed out my Pacers tickets for me to the game. Great staff!

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Thank ABev43
Orleans
Reviewed 6 days ago NEW

The hotel is very well placed within downtown Indianapolis, with access to many other facilities through overhead walkways. The International Convention Centre is connected to the 2nd floor through an overhead walkway. Access to the Circle Centre Mall and a number of other downtown restaurants and shopping facilities is also available through the Convention Centre. There is a full service...

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Thank David M
Montreal, Canada
Reviewed 1 week ago

When I travel, I can't ever get a good night sleep the first two nights... Except here. Very comfortable beds. Spacious rooms, Shula's steak house and all the amenities you'd expect from this gray brand. I love it but don't forget your toothpaste or you'll have to dish out $12.00 for tube in the lobby store. I've stayed here about...

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Thank Ian A
Jasper, Indiana
Reviewed 1 week ago

Just spent two nights at the Westin. Everything nice and clean with a great staff from reception to valet. Paid close to $700 for the 2 nights and they still wanted $11.95 for internet, they should be ashamed.

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Thank daves37215
Reviewed 1 week ago

Everyone was kind and friendly. There was nothing bad about the hotel, and we enjoyed our stay. I would say its just your average hotel that you would find in most downtown's. The coffee was really good, though there was no free wifi. The location was about a 5 minute walk to downtown. There are closer hotels to the circle...

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Thank Kyle O
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to provide your feedback.It was a pleasure having you stay with us, and we hope to have the opportunity to better serve you in the future.

Forsyth, Illinois
Reviewed 1 week ago

My 3 yr old daughter loves to swim so I decided to take her to a hotel in Downtown Indianapolis for a two night stay. I looked at the pictures of the Westin and booked my weekend. We arrived 3/10/17, got settled in, and then got dressed to go swimming. To my dismay I observed the pool was closed. I...

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2Thank tuckertool
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

Thank you for taking the time to provide your feedback. We always try to provide our guests with an excellent experience and I am sorry we did not achieve this for you. We regret that our pool was under repair during your stay and are happy to share that it is now fully available for guests to enjoy. While it...

Reviewed 1 week ago

We arrived late Saturday to learn that the pool was undergoing repairs and would not be available until likely Monday. We were informed that we could use another hotel's pool while there's was undergoing repairs. We were told that the pool was accessible via sky walk. The next mornin we requested an extra bath robe so that we could go...

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1Thank Agnieszka L
Hannah A, Guest Relations Manager at The Westin Indianapolis, responded to this review

We would like to thank you for sharing your feedback about your stay. Please allow me to apologize that your visit did not live up to your rightfully high expectations, or our stringent standards. It is disappointing for us to learn that your requests were not fulfilled in a timely manner. We do occasionally perform preventative maintenance to ensure that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $196 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Indianapolis staff and other travellers.
12 questions
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Questions? Get answers from The Westin Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was on one of the higher floors. Which thats what I prefer. Nice and quiet.”
 of 5 bubbles ABev43, 22 Mar 2017 | Read review
“Best views are on the north and east side of the hotel. The pool and exercise rooms are on the 3rd floor, restaurant is on the 2nd floor.”
 of 5 bubbles , 20 Mar 2017 | Read review
“Make sure that they book you on a floor where toxic bathtub reglazing isn't being performed.”
 of 5 bubbles 943agnieszkal, 14 Mar 2017 | Read review
“Get a high floor for a city view.”
 of 5 bubbles 861lindseyp, 1 Mar 2017 | Read review
“Ask for a non smoking room.”
 of 5 bubbles galiej2016, 29 Jan 2017 | Read review
5 of 5