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In spite of a clean room (with the exception of a couple of dirty glasses housekeeping missed removing), good Starbucks, and decent fitness center, we will not be staying at the Westin Indianapolis again.
Our room was robbed last night and we received little to...More
2 Thank cebcooper
Response from Jenna R, Guest Relations Manager at The Westin IndianapolisResponded 13 February 2018
Thank you again for bringing this issue to our attention. The safety and security of our guests is always our top priority. We are very sorry to learn that our standard of guest service was not extended to you regarding this matter. As...More
Let's be clear - overall we had a terrific experience. Clean and comfortable rooms. Super-friendly front desk staff. However, the two staff members at "Starbucks" were so absolutely awful that I'm writing this to ensure the Westin takes notice. We stayed over a weekend for...More
Thank Elizabeth C
Response from Jenna R, Guest Relations Manager at The Westin IndianapolisResponded 7 February 2018
Thank you for sharing your comments with us. We are happy to hear that you found our hotel to be very nice, and we are so sorry for the horrible service you had at our coffee shop. We strive to deliver excellent service to our...More
My daughter and I stayed here during a cheer competition held at the Convention Center. The Westin is a very short walk via skywalk to the Convention Center. Shula’s Steakhouse delivers room service quickly and is tasty. Bell hops were very attentive and the hotel...More
Stayed for the NCAA convention. The room was well appointed and clean. The staff was friendly and helpful. Great place and great stay. This is what I would expect out of the type of hotel. This hotel is right downtown with covered access to the...More
I booked a night at the Westin as a fun getaway for my husband and I to take our six year old and his cousins for a swimming/hotel night. Staff was immediately very friendly and helpful as we valeted our car and checked in. The...More