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The Westin Indianapolis

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1,382 Reviews from our TripAdvisor Community

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Showing 1,364: English reviews
Reviewed 19 March 2015

Staying in downtown Indy is expensive. By the time you pay for parking, internet, and breakfast, plus your hotel, your final bill is ALOT! We did discover that you can pay $30 for a upgrade to "The Club" which is an all-you-can-eat breakfast buffet off the main lobby. Everyone in the room can eat for that price. Bad things -...

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Helpful?
2Thank Carrieparmenter
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review and the great commentary. We appreciate you sharing your experience.

St Albans, United Kingdom
Reviewed 19 March 2015

Stayed here through week commencing 9th March. This hotel is fairly well appointed, but it could do with some more character. The staff are very very professional. Excellent service from the front desk, house keeping, bar and most certainly in the restaurant. Location is excellent. One / two blocks into the centre of Indy, although a week here is more...

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1Thank jackthebiscuit010
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review. Glad to hear your "Indiana" wine experience ended so well.

Oshkosh, Wisconsin, United States
Reviewed 15 March 2015

Check-in was fast and friendly. You must use your room key to use the elevator which adds a security feature. The room was spacious and comfortable. The meeting room was well lit and comfortable. Again, you need to pay for internet which just seems crazy in this day and age. The mattress was more than relaxing. I will/would gladly stay...

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Helpful?
1Thank Daniel S
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and the great feedback. We certainly appreciate hearing from our customers. As far as free Wifi is concerned, we do offer free Wifi if you are an SPG member and book through an SPG channel automatically. We also offer rates which include free Wifi, breakfast and parking.

Hudsonville, Michigan
Reviewed 15 March 2015

No complaints. No problems. Centrally located. Connected to Centre Mall through skywalk. Starbucks located in lobby which is very convenient. Can walk to any of the great restaurants in downtown area.

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1Thank PureMichigan123
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review, glad to see that everything was to your satisfaction.

Bloomington, IN
Reviewed 15 March 2015 via mobile

We spent the night after a concert in Indy. That weekend the convention center was hosting Comicon and a cheerleading event called JamFest. Apparently the Westin management didn't check the schedule of events because they were totally understaffed. Valet parking was a disaster. No bell hops to help with luggage. When I asked the bell captain for a cart he...

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Helpful?
Thank CoachJohn
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback about our staffing levels. We'll certainly review that and make sure we look at future weekends for similar opportunities. We appreciate your comments.

Denver, Colorado
Reviewed 12 March 2015

Traveling for business and have stayed in many hotels downtown. Was pleasantly surprised to find this hotel has undergone a recent refresh. Room on club floor was quiet and nicely appointed. Club lounge was comfortable, modern and nicely stocked. Gym met my needs. Close/safe indoor walking distance to restaurants/mall/movies.

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Thank greenvegeez
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Glad to see that we were able to give you the a more pleasant experience than you expected. We would love to have you visit more often. Thanks for sharing your experience.

Michigan
Reviewed 12 March 2015

I stayed there on March 9th for corporate meeting. The room was nice, clean, spacious. The location is in the center of downtown which made my stay awesome. Surprised when I entered in to my room by getting gift from my company. No complaint, simply best.

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Thank walterp879
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review. We really appreciate that you shared your experience and hope to see you again soon.

Hollywood, South Carolina
Reviewed 8 March 2015

My rating of "Average" comes from the extremely rough start I experienced for my stay at The Westin Indianapolis. On arrival I proceeded to the front desk to get checked in. I gave my name and credentials per usual but this is where it all started to go off the rails. Henry, a very nice young man, said he had...

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Thank DDB0726
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Sorry about the situation that we put you in during you recent stay. We do our best to make sure that everything is in order for all guests. I'm glad to see that it worked out in the long run. Hopefully next time your wife will be able to join you and we will make it a great experience for...

Birmingham, Michigan
Reviewed 8 March 2015 via mobile

I normally stay at a different hotel that is down the street. However, this was last minute and I am happy I chose this hotel. I will probably stay again. My only complaint is. I wish they had an App like their sister property the W has. Room was clean and fresh.

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Thank oscar42o
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review. I'm sure we'll have an app like the W's do soon. Stay tuned.

Lake Geneva, Wisconsin
Reviewed 7 March 2015

The Westin is so convenient to the convention center and very nice. We are Starwood Preferrred guests and choose Westin, Sheratons, Le Meridian always. Always happy, some are better than others. We appreciate the service we receive and how staff makes us feel special!

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Helpful?
Thank Ronald S
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the very nice review. We really appreciate you sharing your feedback, and look forward to seeing you again.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $201 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Indianapolis staff and other travellers.
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Questions? Get answers from The Westin Indianapolis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were told pet rooms are the first two floors if you are worried about allergies”
 of 5 bubbles Sprout4, 27 Mar 2017 | Read review
“My room was on one of the higher floors. Which thats what I prefer. Nice and quiet.”
 of 5 bubbles ABev43, 22 Mar 2017 | Read review
“Best views are on the north and east side of the hotel. The pool and exercise rooms are on the 3rd floor, restaurant is on the 2nd floor.”
 of 5 bubbles , 20 Mar 2017 | Read review
“Make sure that they book you on a floor where toxic bathtub reglazing isn't being performed.”
 of 5 bubbles 943agnieszkal, 14 Mar 2017 | Read review
“Get a high floor for a city view.”
 of 5 bubbles 861lindseyp, 1 Mar 2017 | Read review
5 of 5