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The Westin Indianapolis

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1,387 Reviews from our TripAdvisor Community

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Showing 1,369: English reviews
Santa Fe, Texas
Reviewed 5 January 2015

Everyone from the front desk to bellman were very friendly and helpful. Rooms are very clean, and housekeeping staff is friendly and helpful. Absolutely loved the walkway from your hotel to Lucas Oil Stadium. I will definately come back next year when we come to town for a Colts game!

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Helpful?
Thank Gwisko
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the wonderful review and for sharing your great experience. We really appreciate that you chose to stay with us for your Colts weekend. GO Colts!

Lawrenceville, Illinois
Reviewed 4 January 2015

and it was great as expected! Rooms are clean, quiet, staff is friendly and helpful. The walkway from Circle Center to the Convention Center and to Lucas Oil Stadium is handy in bad weather. I have no complaints and this is one of my favorite places to stay in Indianapolis! Shula's in the hotel does have a bar but it...

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Thank jamiern
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and for sharing your experience. We really appreciate getting feedback from our guests. Hope to see you again soon.

Saint Louis, Missouri
Reviewed 4 January 2015

Once a quarter I travel to a work meeting in Indianapolis for one night/one day. Since it is for work, only one night/day, and the meeting is in the city, I try to find the best hotel deals. This is why I use Hot Wire. During my 4th Quarter 2014 Hot Wire search, I was connected with the Westin in...

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Helpful?
Thank suzanna n
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review, we truly appreciate it and will keep the red carpet clean for the next visit. We love having you with us, regardless of which booking tool you use. Come back and see us any time.

Reviewed 4 January 2015 via mobile

A few couples decided to stay overnight in town to avoid driving on NYE. The Westin overall was definitely a 4-star hotel. The staff and the amenities were excellent. Which is why we were very disappointed that neither our heat or our refrigerator did not work. So, we spent an hour on NYE with the hotel engineer as he repaired...

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Helpful?
2Thank Trishbrownie
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback and I'm glad that your issues were addressed. I'll follow up with the team to ensure that they look into the challenges with your reservation. Thanks again for the great comments and we hope to see you again soon.

Indianapolis, Indiana
Reviewed 3 January 2015

We had a blast! The hotel was clean, huge, and full of friendly and happy people. It was so close to everything down town and it was very affordable compared to all the others surrounding the area. I would definitely recommend this hotel to any and everyone

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Thank KellyNewt1
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Happy New Year and thanks for the awesome review.

Terre Haute, Indiana
Reviewed 1 January 2015

My wife and I decided to watch the Indy Car Drop for New Year's Eve and booked a King Suite at the Westin. Wow, what a room, what a view! Everything about our stay was wonderful. Very comfortable bed, fantastic shower, and plenty of space to relax and celebrate.

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Helpful?
Thank Ken P
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and the awesome feedback. Glad to see that you enjoyed the wonderful view.

Fort Wayne, IN
Reviewed 31 December 2014

We stayed at the Westin Indianapolis for a getaway weekend. I booked the King Plaza Suite via booking.com. The suite was a decent size, with attractive decor, and a gorgeous view of the state capital. Despite requesting a high floor we were given the fifth floor. I hoped for something like the old Heavenly Bath's that the Westin used to...

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Helpful?
Thank athena22in
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the feedback. We certainly appreciate your comments and will pass them along to the various departments so that they can learn from your experience. We do offer comp parking, wifi and comp breakfast on a variety of different rate plans.

Roscoe, Illinois
Reviewed 30 December 2014

The staff was wonderful & friendly, always making sure we were comfortable. We were excited to see that we never had to walk outside to get to most of our nightly destinations. Great value for the price! Even when they sold out the hotel, we were still treated like royalty! The bar staff was excellent!! Always happy to serve with...

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Thank JDSmom122602
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the wonderful review. Glad to hear that you found your stay so relaxing and comfortable. We look forward to seeing you again and hope you have a great 2015.

Napoleon, Ohio, United States
Reviewed 30 December 2014

We stayed at the Westin 4 nights and had a great experience! The customer service we received was outstanding! The rooms were very comfortable and clean! The location of the hotel was a definite plus! Look forward to staying there again!

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Helpful?
Thank Michelle A
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review, we really appreciate it. Happy New Year.

Evansville, Indiana
Reviewed 30 December 2014 via mobile

Seldom if ever disappointed with this property and it's staff. Heavenly bed is just that. I bought one, with pillows, for my home. I'll see you guys again soon.you get what you pay for...thank goodness. Great in house restruant and svo amenities.

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Helpful?
Thank LawyerTraveller45
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you so much, glad to hear that you like the Heavenly Bed as much as we do. Hope to see you again soon.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $200 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Indianapolis staff and other travellers.
12 questions
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Questions? Get answers from The Westin Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Deluxe Room- Free Breakfast, Snacks, Beverages”
sararE9639LI, 14 Apr 2017 | Read review
“We were told pet rooms are the first two floors if you are worried about allergies”
Sprout4, 27 Mar 2017 | Read review
“My room was on one of the higher floors. Which thats what I prefer. Nice and quiet.”
ABev43, 22 Mar 2017 | Read review
“Best views are on the north and east side of the hotel. The pool and exercise rooms are on the 3rd floor, restaurant is on the 2nd floor.”
, 20 Mar 2017 | Read review
“Make sure that they book you on a floor where toxic bathtub reglazing isn't being performed.”
943agnieszkal, 14 Mar 2017 | Read review
5 of 5