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The Westin Indianapolis

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The Westin Indianapolis
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1,387 Reviews from our TripAdvisor Community

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Showing 1,369: English reviews
Franklin, Tennessee
Reviewed 7 December 2014 via mobile

We had a convention in the convention center and this hotel has a walk through that connects. Very convenient. Clean and well maintained. The beds were wonderful and the typical Westin comfort. Sheila's Restuarant was a good place to eat and get a drink.

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Helpful?
Thank Houston N
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great review and the great comments about the hotel and our location. We really appreciate that you chose to stay with us, and share your experience.

Saint Louis, Missouri
Reviewed 3 December 2014

I really wanted to like the newly renovated Westin. We met family here for a post-Thanksgiving reunion. There were a number of problems, beginning when we arrived (after 4 hours in the car) and there wasn't anyone to meet us or help with the luggage. We finally went in and got a cart on our own. Check in was fine;...

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Helpful?
Thank Noni314
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

My sincere apologies for the issues you encountered during your stay. I can assure you we will review the comments and make sure to adjust our procedures to ensure that this doesn't happen again.

Michigan City, Indiana
Reviewed 2 December 2014

This particular Westin has very nice, comfortable rooms. The bed was comfortable, the pillows were not to hard and the temperature was pretty much stable. The clock alarm on the table between the beds did not work, but I typically just use my phone alarm - much more reliable. The Bathroom was fine - no complaints. I took advantage of...

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Helpful?
Thank Blue_Jay213
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great comments and feedback about your stay. We appreciate that you shared your experiences and look forward to seeing you again/

Burlington
Reviewed 2 December 2014

A few friends went on our annual sports road trip and we selected this property because the reviews seemed pretty consistent and the Westin has typically been a hotel i like to stay at as i am a SPG member. One thing you have to understand before my points on the pros and cons is that the group i was...

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Helpful?
Thank Jason W
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thank you for the great feedback about your experience. I want to personally apologize for the lack of empathy that our team displayed and let you know that we will follow up with our Front Desk staff to ensure that we get it right going forward.

Elkhart, Indiana
Reviewed 2 December 2014

Your typical Westin with a nice bar/restaurant (Shula). Room was clean with the usual Westin amenities and of course the heavenly bed. Unfortunately, Westin is one of the few hotels of its categories that still charges for wiFi in the room! We went for a Colts game and you can beat the convenience especially on a cold rainy day: you...

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Helpful?
Thank Hans D
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback, we appreciate the comments regarding complimentary WiFi in the room. We do offer rates which include comp WiFi, Parking and Breakfast.

portlnd
Reviewed 2 December 2014

Stayed at the Westin for four nights on a trip to Indianapolis. It's a sports oriented business hotel, but it seemed a little worn and tired. No shortage of bathroom towels, but no place to put or hang them after the shower. Plants that haven't been watered in weeks.General neglect. No, I will not be staying there again.

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Thank bkk4now
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for your comments and for the feedback.

Reviewed 2 December 2014

I stayed at the Westin Indianapolis for thanksgiving, and overall, I enjoyed my stay. I did NOT see any real problems with the hotel, but here are some of the characters of the hotel that caught my attention... -Room was comfortable, modern -Room was reasonably small... a tad austere -Intricate details are displayed through-out the premises -Modern... seems to have...

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Helpful?
Thank Ethan L
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

thanks for the great review, we truly appreciate the kind comments about the staff and the property. We too, look forward to seeing you again.

phoenix, az
Reviewed 1 December 2014

I was in Indy on business. Our conference was held at the Indianapolis Westin. The rooms are clean and nice, nothing out of the ordinary. It was fairly quiet until our final night there. I'm not sure the hotel could have helped this, but thousands of high schoolers desended upon Indianapolis for a national marching band competition. Our hotel suddenly...

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Helpful?
Thank phxrattleraz
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the feedback, we truly appreciate it. Every November, the city hosts the Bands of America Competition. It's a great event that brings in High School Bands from around the country to compete. Our hotel, like every hotel in downtown gets to be part of the action. We certainly appreciate everyone's business, and apologize for any inconvenience this may...

Los Angeles
Reviewed 25 November 2014 via mobile

Attended a conference at Marriott. This hotel was my second choice. Location is great, walking distance to restaurants, Stadium and attached to convention center through walkway. Hotel would have gotten 5 star if it delivered on service. Promised additional rollaway bed when I reserved the room. I specifically called to confirm the roll away bed, but the hotel refused to...

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Thank mo_9287
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

Thanks for the great feedback and sorry to hear about the miscommunication regarding the rollaway, and the taxi. We do have a fold out couch in all of our king bedded rooms that can be made up in a matter of minutes.

Princeton, New Jersey
Reviewed 22 November 2014

I'm a business traveller. I stay in hotels around the US and other countries and find myself looking at the overall picture as well as the detail. The Westin in Indianapolis sounded like a good choice for our international team to choose for their meeting. Overall the rooms were all right with some needing a bit more attention than others....

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2Thank Seth R
WestinIndyGM, General Manager at The Westin Indianapolis, responded to this review

It was great meeting you last week and I truly appreciate the feedback and your insight. We're always working to improve our guest experience and we'll use your comments to help in that endeavor. Thanks for recognizing Adam. We'll pass along your praise.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Indianapolis enjoys an unbeatable location in the heart of the city. Connected by a covered sky-bridge to the Indiana Convention Center, Lucas Oil Stadium and Circle Centre Mall. ... more   less 

Additional Information about The Westin Indianapolis

Address: 241 W. Washington St, Indianapolis, IN 46204
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $201 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Indianapolis 4*
Number of rooms: 573
Reservation Options:
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Also Known As:
The Westin Indianapolis Hotel Indianapolis
Westin Indianapolis
Indianapolis Westin
Hotel Style:
#9 Luxury Hotel in Indianapolis
#22 Business Hotel in Indianapolis
#31 Romantic Hotel in Indianapolis
#35 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Indianapolis staff and other travellers.
12 questions
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Questions? Get answers from The Westin Indianapolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Deluxe Room- Free Breakfast, Snacks, Beverages”
sararE9639LI, 14 Apr 2017 | Read review
“We were told pet rooms are the first two floors if you are worried about allergies”
Sprout4, 27 Mar 2017 | Read review
“My room was on one of the higher floors. Which thats what I prefer. Nice and quiet.”
ABev43, 22 Mar 2017 | Read review
“Best views are on the north and east side of the hotel. The pool and exercise rooms are on the 3rd floor, restaurant is on the 2nd floor.”
, 20 Mar 2017 | Read review
“Make sure that they book you on a floor where toxic bathtub reglazing isn't being performed.”
943agnieszkal, 14 Mar 2017 | Read review
5 of 5