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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
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275 Reviews from our TripAdvisor Community

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Showing 273: English reviews
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Gary, Indiana
Reviewed 2 weeks ago

Stayed here Saturday/Sunday, along with my wife and aunt. The lobby is small, yet, cozy. Check-in on Saturday was very easy. The two gentlemen working the front desk were friendly, professional, and started our stay with relaxing and fun conversation. Very welcome after a 3 hour drive. Our rooms were upgraded, which was a pleasant surprise. Once in our rooms...

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Helpful?
Thank Michael H
Ashley S, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for your review! We appreciate your feedback and will pass it on to our staff & management team. We are happy that we were able to resolve any issues quickly. We are thrilled to hear that you are able to have such quality conversation with our staff. We hope to see you soon! Ashley Schaefer Director...

Hood River, Oregon
Reviewed 2 weeks ago

We opted to stay here to be close to airport and catch shuttle for flight out. The room was very neat and restful. The food selection was a cut above standard fare. Since the NFL combine was taking place, the facility was a little more crowded than expected, but we were forewarned and there was not excessive noise or disturbance.

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Helpful?
Thank Gary M
Ashley S, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for taking the time to provide us with a review. We appreciate your feedback very much. We are happy that you were able to enjoy your room, food selection, and our shuttle service. We hope that you will visit us again soon! Ashley Schaefer Director of Sales & Marketing

Savoy, Illinois
Reviewed 5 weeks ago

We arrived late after a flight. The check in process was smooth and the staff were very friendly. The rooms were clean and quiet. I liked that they had a firm and soft pillow option. The in room products were from Bath and Body works which was nice. The breakfast in the morning provided a lot of options and was...

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Helpful?
Thank Shannon4343
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, We are so happy to hear you had such a positive experience with us. We appreciate feedback from all our guests. Please let us know if there is anything else we can do for you in the future. Looking forward to your next stay in Indy! Lacy Clagg Sales & Marketing Manager

Reviewed 22 February 2017

This is a great hotel near the Indianapolis airport. We have used them for there park sleep fly program. Hotel is very clean and quiet even though right by the interstate. Thanks Chris for a great shuttle ride. I am sure we will be back!

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Helpful?
Thank Americangirl52
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We are happy to hear you had such a positive experience. We love our guests that stay with our park sleep fly program. We will share your kind comments to our staff. Please feel to reach out if you need anything else. Looking forward to seeing you again!...

Valparaiso, Indiana
Reviewed 13 February 2017

A short 10 min drive or less from Lucas Oil Stadium and a straight shot to the express ways for easy access! Rooms are nice, microwave/refrig, comfortable beds. The pool is one of the most inviting in all the hotels I've stayed at in the past. Nice breakfast atmosphere with a good selection of food. I would stay here again.

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Thank Doula4u
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. We also offer shuttles to and from the convention if informed when booked directly with the hotel. We are happy to hear you had such a positive experience. We will share your kind comments to our staff. Please feel to reach out if you need anything else. Looking...

Vero Beach, Florida
Reviewed 13 February 2017

I used the sleep, park, fly option and stayed at the end of my trip rather than at the beginning. There is a slight upcharge for parking while out of town but this hotel offers 30 days of parking while most others offer less than half that. The airport shuttle leaves the hotel only once per hour (on the hour)...

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Helpful?
Thank Michael P
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your kind review of our hotel. We love seeing our park, fly, & go guests. When booking directly with us we always offer the 30 days of parking. We try to be prompt and courteous with our shuttle to ease travelers. We will make sure to share your comments with all of our...

Carmel, Indiana
Reviewed 7 February 2017

Loved our recent stay here with the kids. The staff was very friendly and accommodating. The hotel is contemporary and clean! The amenities were clean, spacious and great for the whole family. Rooms are well decorated and comfortable. The morning breakfast was better than most places. We will stay here again and highly recommend it to other people!

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Helpful?
Thank tgarrard417
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We love when our hotel & staff receive excellent reviews back. We pride ourselves on exceeding the normal standards to give our guests an amazing stay. Thank you for offering to recommend it to others. We love...

North Vernon, Indiana
Reviewed 6 February 2017

My wife and I were in town visiting friends. Our stay was very pleasant, quiet room, friendly staff, awesome breakfast. We have stayed at other Holiday Inn Expresses, but this one was especially nice and friendly. We will be back.

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Thank agperkin03
Lacy C, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your wonderful review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards Lacy Clagg Director of Sales

Reviewed 31 January 2017

First of all I stay at this Hotel usually checking into the hotel in the evening. Deshawn and Jose are awesome. They are two of the second shift people at the front desk. However today I checked into the hotel at 3 pm and for the first time I experienced the General Manager Vinay Shelar checking me in. He was...

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Helpful?
Thank Rhonda P
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you for your review. I apologize that you were made to feel uncomfortable. We will be discussing this matter in house. It is our new policy with any credit card authorization that we make copies of the ID & Card in question. The General Manager should have explained that to you simply and courteously. Please do reach...

Reviewed 29 January 2017 via mobile

Stayed here while in town for a gymnastics competition at the convention center. We were just off the interstate. Had a room on the 3rd floor and could hear traffic on interstate. Room was good and clean. Bathroom was also clean. Was a short drive to get to the convention center.

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Helpful?
Thank Connie R
Ajay T, Director of Sales at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We can and are always happy to try to assist guests in getting the best room for them. Next time...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Conveniently located near Indianapolis Motor Speedway, Banker's Life Fieldhouse, Lucas Oil Stadium, Victory Field, Lucas Oil Raceway Park, 8 Second Saloon and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

Address: 5855 Rockville Road, Indianapolis, IN 46224 (Formerly Comfort Inn & Suites West)
Region: United States > Indiana > Indianapolis
Price Range: $161 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Comfort Inn & Suites West Hotel Indianapolis
Comfort Inn And Suites West
Comfort Inn West
Comfort Inn Indianapolis
Indianapolis Comfort Inn
Hotel Style:
#21 Romantic Hotel in Indianapolis
#23 Business Hotel in Indianapolis
#38 Family Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms away from the Interstate.”
 of 5 bubbles BeachLeech, 7 Nov 2016 | Read review
“Ask for rooms away from the highway.”
 of 5 bubbles 806valerier, 1 Oct 2016 | Read review
“No ice maker on 2nd floor. Rooms on back side might be quieter.”
 of 5 bubbles km309, 5 Sep 2016 | Read review
“Close to Indy airport”
 of 5 bubbles B4043ERmikeb, 30 Aug 2016 | Read review
“My room was closer to I-465 but I never noticed the traffic noise.”
 of 5 bubbles Littlefield19, 17 Aug 2016 | Read review
5 of 5