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Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area

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5855 Rockville Rd, Indianapolis, IN 46224-9120
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (63)
Room & Suite (58)
Dining (14)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#44 of 199 hotels in Indianapolis
Location
Cleanliness
Service
Value
Travellers' Choice
Conveniently located near Indianapolis Motor Speedway, Banker's Life Fieldhouse, Lucas Oil Stadium, Victory Field, Lucas Oil Raceway Park, 8 Second Saloon and the NCAA Hall of Champions.Enjoy our proximity to downtown Indianapolis, Indiana Government Center, Indianapolis Convention Center, as well as Butler University, University of Indianapolis and Indiana University-Purdue University Indianapolis (IUPUI).Take advantage of our excellent customer service, 24hr Airport Shuttle or our popular packages including Park, Sleep & Fly. Come visit us!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Free airport transportation
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Modern
Languages Spoken
English
381Reviews25Q+A57Room tips
Traveller rating
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Popular mentions
Jennifer R wrote a review Jun. 2021
Fishers, Indiana6 contributions2 helpful votes
Be prepared to stay on a mattress that feels like sleeping on a board here and get no sleep!!! Also only one bar of soap is given to both wash hands and take shower. Otherwise The hotel is clean and breakfast is good. I stayed in a jacuzzi tub room and enjoyed it. But mattresses need updated!!!
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Date of stay: June 2021Trip type: Travelled solo
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Response from IHG Service, Owner at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Responded 3 weeks ago
Hello jenniferrV8713PR, Thank you for your stay and for taking the time to leave us feedback. We're determined to provide guests with a pleasant lodging experience at all times, and I am sorry to learn that the comfort level of the bed fell below expectations. I have alerted the hotel management regarding your comments, and I am positive that the measures that will be taken will improve your next visit with us. I hope you choose us again! Best regards, Clayton G. Case Manager IHGService
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Grydad wrote a review Jun. 2021
1 contribution
Service overall was acceptable but the hotel was not, if it hadn’t been so late we would have found another place to stay. Nothing was clean and even the duvet cover has stains. In addition, the highway noise made it difficult to sleep. Other guests were sitting on a bench outside next to the front door until after midnight being very loud…and I was on the third floor.
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Date of stay: June 2021Trip type: Travelled on business
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Response from IHG Service, Owner at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Responded Jun. 15, 2021
Hi ryangT438NG, Thank you for taking the time to review your stay with us. Ensuring your comfort is our topmost priority. We're saddened that it didn't happen this time due to the cleanliness issues with the room and the loud noise coming from the highway and other guests. This isn't the experience we want you to have or to any guests. I shared this with our hotel management. Your feedback will not be unseen and it'll be used as a reference to coach our team, so situations as this will be handled better. I also sent you a private message discussing this further. We appreciate you choosing us for your accommodation needs. I hope you'll consider us again in your future visits to the area! Stay safe, Jomar M. Case Manager IHGService
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InRetrospect wrote a review Mar. 2021
Wakarusa, Indiana2 contributions2 helpful votes
Rooms were fine. Beds were comfortable. Shuttle service to the airport was efficient. Friendly driver. However, beware of parking in the park & fly lot. It does NOT have a fence or adequate security. During our time away, someone tried to steal the catalytic converter from our vehicle. Upon bringing this to management’s attention, they said this has been a problem for others as well. We now see similar reviews on their site in the last month.
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Date of stay: March 2021Trip type: Travelled with family
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Response from IHG Service, Owner at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Responded Mar. 21, 2021
Hello InRetrospect12, Thank you for taking the time to give us your feedback about your stay at our hotel. We're delighted to hear that you liked our comfortable beds. It's nice to know that you find our shuttle service efficient and our driver, friendly! While most parts of your stay were pleasant, I'm sorry to hear about the issues with the parking situation. I shared this with our hotel management. I'm certain that the necessary measures and relevant authorities will be notified, so circumstances as this will be prevented from happening again. We appreciate you choosing us for your lodging needs. I hope you'll consider us again in your future visits to the area! Safe travels, Jomar M. Case Manager IHGService
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Kristen H wrote a review Feb. 2021
Fishers, Indiana2 contributions1 helpful vote
Do not stay here and park for airport shuttle! They make you park in an unsafe parking lot and as a result our catalytic converter was stolen. Called police and 20 plus incidents already YTD! Manager not cooperative and unwilling to take responsibility. Hotel dirty and service poor to top it off.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Responded Mar. 3, 2021
Hi kristenhaskett4, Thank you for taking the time to review your recent stay with us. I'm sorry your impression of the quality of service delivered by the managerial team and hotel staff surrounding your vehicle was disappointing. I assure you that it was not our intention to disregard you nor provide a less than supportive service. I appreciate you bringing this to our attention, I will have the upper management check your concerns. I sent you a private message to ask for more details about your stay. Again, thank you for your feedback and for choosing us. I look forward to your response. Best, Zel N. Case ManagerI HGService
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Sheila M wrote a review Feb. 2021
2 contributions1 helpful vote
The staff was great. The room was great. The breakfast was great. But...used the Park sleep fly and when we got back out catalytic converter had been stolen. Apparently there is only one camera and it does not show the whole parking lot. Just beware.
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
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PRICE RANGE
US$89 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn & suites west hotel indianapolis, comfort inn and suites west, comfort inn west, comfort inn indianapolis, indianapolis comfort inn
FORMERLY KNOWN AS
Comfort Inn & Suites West
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
94
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Frequently Asked Questions about Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area
Which popular attractions are close to Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area?
Nearby attractions include Indianapolis Motor Speedway Museum (4.0 km), Indianapolis Zoo (7.2 km), and Indiana Medical History Museum (4.5 km).
What are some of the property amenities at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area?
Conveniently located restaurants include Long's Bakery, The Tamale Place, and Dawson's on Main.
Are there opportunities to exercise at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area have an airport shuttle?
Yes, Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Hotel & Suites Indianapolis W - Airport Area?
Many travellers enjoy visiting Benjamin Harrison Presidential Site (9.7 km), Indianapolis Museum of Art (9.8 km), and Hook's American Drugstore Museum (13.1 km).