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We stayed here two nights. We were charged an "unreported pet fee" of 200$ when its normally only 25$ a day. We weren't asked or question only when we checked out they spring the charge on us saying they had video of her in a...More
Room on first floor was clean but looked like it had seen better days. Laundry facilities seldom work. Smokers leave the back door propped open at night so anyone can just stroll on in. People seem to think the parking lot is a playground for...More
When we arrived at the side door to enter after checking in, it was propped open with a rock...definitely a security concern. Later when we wanted to swim, the pool appeared to have some foreign objects in it...food or worse. It was reported to the...More
Response from Manager_11525, General Manager at Extended Stay America - Indianapolis - West 86th St.Responded 22 February 2016
Thank you for taking the time to write a review of your stay. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that we are working diligently on a resolution to the...More
The staff was very rude! The dryers did not work, it cost me almost $10 to dry one load of clothes! The staff was always giving different information regarding the cost to use the phone and what their different policies were! It has an indoor...More
The staff was wonderful (Heather/front desk). All the minor short comings were handled quickly and professionally.
The place structurally has seen better days, but they are actively fixing it.
This place provide a nice stay on a limited budget.More
1 Thank Peri A
Response from Manager_11525, General Manager at Extended Stay America - Indianapolis - West 86th St.Responded 30 November 2015
Thank you for taking the time to write a review of your stay. Please accept our apologies for the inconveniences you experienced. Still, I am glad to read that our staff was able to quickly resolve any issues and accommodate your needs with a satisfactory...More
US$92 - US$197 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Is the indoor pool open? Do you have a hot tub?
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1 June 2016|
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Response from Steve0451 | Reviewed this property |
The pool was open when we were there but when we pointed out that there was food or other debris (use your imagination) in the pool to the management, they promised to take care of it on a Saturday evening. By mid Sunday... More
The pool was open when we were there but when we pointed out that there was food or other debris (use your imagination) in the pool to the management, they promised to take care of it on a Saturday evening. By mid Sunday morning nothing had been done. We have not had any experience with the hotel since then. Don't remember on the hot tub.
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"Talk to Heather she will go out of her way to help........"