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Extended Stay America - Indianapolis - North - Carmel

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71 Reviews from our TripAdvisor Community

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Showing 71: English reviews
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Grand Rapids, Michigan
Reviewed 5 days ago NEW

We showed up around noon and was rudely told that we could not be helped. We asked to check in and pay, and then we'd come back later after our event. Nope. They are just way too busy. (Mind you, not a car in the parking lot.) So, we left and came back later. We got our room, which ended...

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Helpful?
Thank thriftytracy
Fort Wayne, Indiana
Reviewed 2 weeks ago

With a good quiet location location, this hotel meets the basics but exceeds none of them. Your satisfaction or dissatisfaction will depend almost entirely upon what you pay for a room. There is a pool, but it is outdoor. And there is a breakfast, but it is nothing more than granola bars, muffins and coffee. The room was very clean...

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1Thank Brian B
Canton, Michigan
Reviewed 3 weeks ago

I stay in a great many Extended Stay properties and I can say that I have never stayed in one that didn't have garbage cans. As a result, several guests have taken to leaving garbage in the hallway, as well as used towels. Cannot understand this. Also be aware that this has 3 floors without an elevator.

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1Thank Walter L
Reviewed 16 March 2017 via mobile

I arrived at 11:20 pm a lot of rooms second and third floor were open without furniture lights on and the doors closed, there was just a piece of paper with a phone number, after two attempts one lady knocked the window and ask me if I had reservations then she opened door and take my Id and my credit...

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Thank Carlos C
Lansing, Michigan
Reviewed 24 February 2017

We needed a place easy to find, with a refrigerator (meds that most maintain temp) and close to venue. Two nights of great service, close to one of my favorite restaurants Coopers' Hawk Winery. Staff easily could direct us to a gluten-free store, LOVE the Tomato, and the quickest way to get to the venue.

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Thank happyheidi2017
Avon Lake, Ohio
Reviewed 5 December 2016 via mobile

Stayed here for one night and overall visit was average. Place was pretty clean, service was okay everything was dated and rooms were small Breakfast is tiny you have option of muffins granola bars so don't go if you want a breakfast Would suggest if your not staying long

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Helpful?
Thank Sarah H
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for your recent review of your stay. We make every effort to provide our guests with a great stay, so we are sorry to hear that we did not meet your expectation. We are schedule for a renovation first of the year. I hope you will consider the Extended Stay America- North Carmel on your next visit to...

Reviewed 15 October 2016 via mobile

Planned to stay here one night to plan out our trip to Indianapolis and were so impressed by the staff, cost and cleanliness we booked two more nights and used it as our base of operations for ventures into Indianapolis

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Helpful?
Thank Lloyd J
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for providing feedback about your stay. I am pleased to read your first night stay went so well that you booked two extra nights with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Reviewed 10 October 2016

I booked Extended Stay at 9750 Lakeshore Dr E, Indianapolis, IN 46280 on Aug 20, 2016 for 1 room with 2 queen beds for 2 nights (10/7 to 10/9). I got reservation confirmation as well. Here is what happened when we showed up at the hotel lobby on Friday night around 8:30pm after driving for 2 hours with my family...

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Thank Anirban M
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that your reservation was cancelled. Your comments were reviewed by the staff, and we will look into this to ensure your experience is...

Canton, Michigan
Reviewed 3 October 2016

I've stayed here before and I forgot that there was no elevator. And you can't just walk in to your room. You either have to go up stairs or down stairs. It took me 4 trips to complete. Once you're in, it's ok. Typical Extended Stay.

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Helpful?
Thank Walter L
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to provide your feedback about our hotel. We are disappointed to hear that you did not have an enjoyable stay with us due to our lack of an elevator. To ensure your experience is not repeated and if given another chance to accommodate you, we will be sure to book you on our first...

Atlanta, Georgia
Reviewed 1 September 2016

This hotel exceeds every bad review ever given to them. I was suppose to stay for 10 nights & ended up checking out after night 1. It is absolutely disgusting. And the "complimentary" breakfast? Expect a small stand of breakfast bars by the front door.

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Thank kristinaally55

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Indianapolis - North - Carmel

Address: 9750 Lake Shore Dr E, Indianapolis, IN 46280-1923
Region: United States > Indiana > Indianapolis
Price Range: $107 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - North - Carmel 2.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Extended Stay, Hotwire, Orbitz, Priceline, TripOnline SA and HotelQuickly so you can book your Extended Stay America - Indianapolis - North - Carmel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Indianapolis
Indianapolis Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Indianapolis - North - Carmel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd request anything other than the first floor. Ugh.”
thriftytracy, 23 Apr 2017 | Read review
“Whichever room you get will involve using stairs.”
crystalman, 4 Apr 2017 | Read review
“ask for one on the end if you need quite to sleep”
happyheidi2017, 24 Feb 2017 | Read review
“If you bring your dog, ask for Room #202. It's at the end of the hall next to the exit.”
mwhiteheadPBA, 26 Jul 2016 | Read review
“Best advice is to avoid this place.”
, 23 Jul 2016 | Read review
5 of 5