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Extended Stay America - Indianapolis - North - Carmel

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Extended Stay America - Indianapolis - North - Carmel
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66 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Avon Lake, Ohio
Reviewed 2 days ago NEWvia mobile

Stayed here for one night and overall visit was average. Place was pretty clean, service was okay everything was dated and rooms were small Breakfast is tiny you have option of muffins granola bars so don't go if you want a breakfast Would suggest if your not staying long

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Thank Sarah H
Reviewed 15 October 2016 via mobile

Planned to stay here one night to plan out our trip to Indianapolis and were so impressed by the staff, cost and cleanliness we booked two more nights and used it as our base of operations for ventures into Indianapolis

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Helpful?
Thank Lloyd J
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for providing feedback about your stay. I am pleased to read your first night stay went so well that you booked two extra nights with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Reviewed 10 October 2016

I booked Extended Stay at 9750 Lakeshore Dr E, Indianapolis, IN 46280 on Aug 20, 2016 for 1 room with 2 queen beds for 2 nights (10/7 to 10/9). I got reservation confirmation as well. Here is what happened when we showed up at the hotel lobby on Friday night around 8:30pm after driving for 2 hours with my family...

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Thank Anirban M
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that your reservation was cancelled. Your comments were reviewed by the staff, and we will look into this to ensure your experience is...

Canton, Michigan
Reviewed 3 October 2016

I've stayed here before and I forgot that there was no elevator. And you can't just walk in to your room. You either have to go up stairs or down stairs. It took me 4 trips to complete. Once you're in, it's ok. Typical Extended Stay.

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Thank Walter L
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to provide your feedback about our hotel. We are disappointed to hear that you did not have an enjoyable stay with us due to our lack of an elevator. To ensure your experience is not repeated and if given another chance to accommodate you, we will be sure to book you on our first...

Atlanta, Georgia
Reviewed 1 September 2016

This hotel exceeds every bad review ever given to them. I was suppose to stay for 10 nights & ended up checking out after night 1. It is absolutely disgusting. And the "complimentary" breakfast? Expect a small stand of breakfast bars by the front door.

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Thank kristinaally55
Indianapolis, United States
Reviewed 28 August 2016 via mobile

I have stayed here for several months. Sue Tang is the manager. Sue and all of her staff are consistently courteous, friendly and very knowledgeable. The rooms are quite new, have plenty of space, a nice kitchen, a new and clean bathroom including a nice work table because I use my computers with great frequency. The TV is new and...

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Helpful?
Thank John V
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

We would like to thank you for writing a review and for consistently choosing to stay with us on your business travels. I am pleased to read our staff provide excellent customer service and you favor the condition of our rooms with the amenities provided. Thank you again for your kind words. The staff and I would love to provide...

Reviewed 31 July 2016 via mobile

The staff here has been very friendly. The facility is well kept. They are doing discreet renovations. Upgrading, while being mindful of the guests. Housekeeping does a nice job keeping the room clean and stocked. Had an issue with my a/c unit and it was promptly repaired. Only negative is the pool. It is smaller than most kiddie pools. Nice...

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Thank Mike M
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Your feedback about your stay is very important. Reading how great the staff was with customer service and how well our hotel is being maintained for guests is pleasing. It is also great to see that our staff handled your a/c issue promptly and accurately. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Lorain, Ohio
Reviewed 26 July 2016

I chose this property for a visit with my family (family of 4 + dog) primarily because we brought our dog along, which this property accommodated. Though reviews were primarily positive about this property, as a former hotelier, my expectations were not high, especially when it comes to properties that allow "pets". I was pleasantly surprised with the cleanliness of...

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Thank mwhiteheadPBA
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

We appreciate you writing a thorough review of your stay. I will be sure to check on the sofa bed for quality as you mentioned. Also it is pleasing that we were able to accommodate your family while beating your expectations with quality and service. Once more, thank you for posting your review. We look forward to having you visit...

Reviewed 23 July 2016

After a 13 hour drive from Maryland, arrived to find out that there was no reservation for one of the rooms we had booked. The rooms are not very clean and there is no cleaning service. Must exchange towels at the front desk. Mini kitchen has no pots/pans/utensils making the kitchen pretty useless. Bed was not comfortable and the air...

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Helpful?
Thank Larry K
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for taking the time to write a review of your recent stay. It is regrettable to know that you did not fully enjoy your experience with us. Please allow me to apologize for the inconveniences your experienced. Rest assured, your comments will be shared with our management team to properly address your concerns. We value your as our...

Lewis Center, Ohio
Reviewed 28 June 2016

When you look at Extended Stay America's website and the floor plans available, this hotel does not match any of what is on the website. No where does it mention that those floorplans are not available at this hotel. There is no elevator either, so you have to use the stairs. I had booked a 2 double bed room and...

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Thank LewisCentertraveler
Manager_11525, Manager at Extended Stay America - Indianapolis - North - Carmel, responded to this review

Thank you for your recent review of your stay. We always appreciate feedback whether it is negative or positive. I sincerely apologize that your experience with us and know we are continuously trying to improve. Again, thank you for sharing your experience with us. If you have any additional feedback, please feel free to reach out to me at inn@extendedstay.com....

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Indianapolis - North - Carmel

Address: 9750 Lake Shore Dr E, Indianapolis, IN 46280-1923
Region: United States > Indiana > Indianapolis
Price Range: $98 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - North - Carmel 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Extended Stay Indianapolis
Indianapolis Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Indianapolis - North - Carmel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you bring your dog, ask for Room #202. It's at the end of the hall next to the exit.”
 of 5 bubbles mwhiteheadPBA, 26 Jul 2016 | Read review
“Best advice is to avoid this place.”
 of 5 bubbles , 23 Jul 2016 | Read review
“The rooms are not the same layout as what is on the website.”
 of 5 bubbles LewisCentertraveler, 28 Jun 2016 | Read review
“Make sure you know EXACTLY how to get to the property.”
 of 5 bubbles bartc613, 9 Dec 2015 | Read review
“3rd floor is top so you won't hear anyone walking above you but there is no elevator”
 of 5 bubbles S2609WTmatthewk, 31 Oct 2015 | Read review
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