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Hyatt Place Indianapolis/Keystone

Hotwire.comUS$109*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$128*
US$109*
US$128*
US$109*
US$128*
US$109*
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Hyatt Place Indianapolis\/Keystone
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415 Reviews from our TripAdvisor Community

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Showing 412: English reviews
Indianapolis, United States
Reviewed 6 December 2016

Clean, comfortable and quiet. Great location for shopping in Indianapolis, IN. Many restaurants in the immediate area, and the Fashion Mall is a 5 minute walk from the hotel. Staff is pleasant and helpful. Workout center is small but adequate. Better value than many similar hotels.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank johndO9383YZ
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

johndO9383YZ Thank you for taking the time to share on your experience. I hope to have the opportunity to host your enxt visist to Indianapolis. See you then

Greenwood, Indiana
Reviewed 28 November 2016 via mobile

Stayed here for a conference that was occurring at the Sheraton (have never been able to get a block room for their events - crazy). Anyway, great room and facility! Room is spacious and the layout is great. The highway side can be noisy, so if you want a quieter room, ask for the mall side. I always use a...

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Helpful?
Thank DebbieSue1111
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

DebbieSue1111 Thank you for taking the time to share on your experience with us. "Clean and Comfy". I like that. We always look to make your experience one where you are comfortable and we offer a number of convenient features to ensure that goal is met. Next time you are in town we hope to see you.

Danville, United States
Reviewed 28 November 2016

this hotel was not the best in the west one of the worst Hyatt i have stayed at in a while, toilet noisy, shower had soap scum, noisy from the close highway. ceiling had lots of repair work. dirty tables in eating area. bed was just ok, nothing special.

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank tammyt147
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

tammyt147 Thank you for completing a review. I apologize that your experience was anything less than satisfying. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

Jacksonville
Reviewed 26 November 2016

This is our second stay in 2016. On the positive side, the location is primo. Within walking distance of the largest mall in Indianapolis and within a few miles several restaurants. The staff were pleasant and tried to be more accommodating this trip. We even got a microwave which we were told the last time was not allowed in the...

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank CkgatorJax
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

CkgatorJax Thank you for your review, and the understanding revolving around the elevator outage. We know and understand the impact this has at any time on our guests but specifically through your holiday trip. Things can and often do happen, not always for the good, but it is how we respond that truly counts and I know our team did...

Altavista, United States
Reviewed 24 November 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 813stanf
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Keystone Crossing, Indianapolis, United States
Reviewed 22 November 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 213leslyew
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Waverly, Iowa
Reviewed 20 November 2016

The hotel staff was excellent and cared about the guest. Great complimentary breakfast. Very nice rooms for the price. The location is a business one but within walking is a large shopping mall. Highly recommend when in the area.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank kpr54
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

kpr54 Thank you for sharing your experience and review of the hotel and team. Genuine Care is what believe in and put forth day in and day out. We hope to see you again very soon.

Chicago suburbs
Reviewed 20 November 2016

I was in town for a shopping trip with my sister. The location was perfect for shopping. Right by the Fashion Mall and about 5-10 minutes from Castleton Square Mall. In between the two there are a ton of strip malls and stores. We had a room on the 4th floor that faced the expressway. You could definitely hear the...

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Helpful?
Thank T&Tmom
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

T&Tmom I am pleased to hear the positive aspects of your experience with us. Conversely I apologize that not everything was in order, as you and I would both hope. Thank you for sharing as we will take meaningful action to ensure the outstanding items are tightened up.

Sullivan, Illinois
Reviewed 19 November 2016

After being in room one hour saw dead bug on carpet as well a large black bug crawling on the bed. Checked out ASAP. Would avoid this motel due bug problems. Not a great place dinging. The bar is not private, but next to the check-in area.

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Helpful?
Thank Marjorie H
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

Marjorie H Thank you for taking the time to communicate your concerns. I am pleased to note that following your communication while in house we contacted Ecolab our pest control vendor, and they found no signs of infestation or issues in your room nor throughout the property. This is a matter we take very seriously. Thank you again for allowing...

Palatine, Illinois
Reviewed 17 November 2016

This was our first experience with a Hyatt Place property and were very pleased. The staff was friendly and very accommodating. we stayed at this hotel for a soccer tournament and management was very willing to let us use the common areas of the hotel. We also found the complimentary breakfast to be very refreshing with "real" scrambled eggs, sausage,...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank JimGBP
Matthew G, General Manager at Hyatt Place Indianapolis/Keystone, responded to this review

JimGBP I am so pleased to hear that you and your group enjoyed your time and experience with us. Touches of comfort and convenience is what we are about, and it sounds like you enjoyed this very much. We will see you again next time.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
124 rooms - Hyatt Place Indianapolis Keystone combines style & innovation to create a completely new hotel experience. Guests enjoy free WI-FI throughout the hotel, Hyatt Grand beds, 42" flat panel HDTV with pay-per-view movies and complimentary breakfast each morning. In addition, there's the 24-hour StayFit Hyatt fitness center, a 24/7 menu featuring made-to-otder food & refreshments always available. Starbucks coffee drinks and a full lobby bar as a place to relax and unwind. The hotel is in the center of all the action at Keystone at the Crossing - upscale shopping, dining and entertainment. Welcome to a different place - Hyatt Place. ... more   less 

Additional Information about Hyatt Place Indianapolis/Keystone

Address: 9104 Keystone Xing, Indianapolis, IN 46240-2152
Region: United States > Indiana > Indianapolis
Price Range: $175 - $473 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Indianapolis/Keystone 3*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Hotels.com, Orbitz, Booking.com, Travelocity, Priceline, Hyatt Hotels Corporation, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hyatt Place Indianapolis/Keystone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Indianapolis/Keystone Hotel Indianapolis
Hyatt Indianapolis
Indianapolis Hyatt
Hotel Style:
#17 Family Hotel in Indianapolis
#20 Romantic Hotel in Indianapolis
#45 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Indianapolis/Keystone staff and other travellers.
5 questions
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indiana
indiana
Cincinnati, Ohio
over a year ago
over a year ago
2 months ago

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Questions? Get answers from Hyatt Place Indianapolis/Keystone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room that does not face the highway. Fifth floor was quiet during our visit.”
24JE, 19 Apr 2017 | Read review
“We took advantage of a banquet type room where the teams could eat pizza and breakfast. This worked out great.”
AlbertM413, 2 Mar 2017 | Read review
“Ask for a room facing the mall, not the freeway. We weren't so lucky.”
4Ztravelers, 31 Jan 2017 | Read review
“Rooms facing expressway are noisy.”
T&Tmom, 20 Nov 2016 | Read review
“It would be best to get a room on the front side of the hotel. The back side is next to a major highway.”
Tailascott, 3 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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