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Residence Inn Indianapolis Downtown on the Canal

Hotels.comUS$197*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Residence Inn Indianapolis Downtown on the Canal
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326 Reviews from our TripAdvisor Community

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NJ
Reviewed 1 week ago NEWvia mobile

Spent 2 nights here. Free breakfast was above average. Room was clean but dated. Staff were friendly. Elevator is very slow. Closest restaurant is a burger place up the canal, about a 15 min walk. No bar in sight.

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Helpful?
1Thank Flyer75
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Flyer75, Thank you for taking the time to share your recent experience with us. We really appreciate your comments regarding our complimentary breakfast, cleanly accommodations, and wonderful staff! It's been a pleasure having you as our guest, and we hope to welcome you back on future visits to Indy.

New York City, New York
Reviewed 1 week ago NEW

Room was clean but dated. Toilet took forever to refill tank. The one elevator was very slow. Staff was friendly. Free breakfast was above average. No restaurants in the immediate area. A burger joint on the canal is a nice walk from the hotel.

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Helpful?
1Thank leh1953
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

leh1953, Thank you for sharing details from your stay as that gives us opportunities for improvement. We are dedicated to providing the highest quality and consistent level of service for all our guests and I have shared your notes with our team. We're happy to hear you enjoyed our location and breakfast, and we forward to welcoming you back again...

Reviewed 1 week ago via mobile

If you like walking or jogging then this is a great hotel. Direct access to the canal which offers a secure, well lit 5km route and if you turn off you can go for longer by joining into the Cultural Trail. The rooms are large and it's handy to have a kitchenette. Breakfast has all the usual offerings plus a...

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Helpful?
1Thank AlexisZA
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

AlexisZA, Thank you for taking the time to review your recent experience with us. We're happy to hear you enjoyed our location and accommodations! We hope to welcome you back again on future visits to Indy.

Waynes Fort, IN
Reviewed 4 weeks ago

We had the opportunity to stay at this residence inn for a few days while a granddaughter was having surgery at Riley Hospital and found the location to be good and the accommodations also good. The high point was the cordial staff with Dallas being especially helpful and upbreat

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Helpful?
1Thank doug12345bb
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

We are so happy to know that the service you received while staying at our property really stood out to you, and appreciate that you wanted to highlight it in a review! We'd love to see you again if you're ever back in the Indianapolis area.

Auburn, Indiana
Reviewed 4 weeks ago

We enjoyed the location on the canal. The staff was very friendly. The room was very nice. The kitchen was handy. The breakfast was good. They had snack time on Monday which was a nice touch. The only thing we didn't care for was the bed. Very uncomfortable felt like the springs were stabbing us in the back and side....

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Helpful?
1Thank saphire812
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Saphire812, Thank you for taking the time out of your schedule to review your recent stay at our hotel. Please know that your feedback is extremely valuable to us, and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. Although I'm disappointed to hear you did not have...

Dayton, Ohio
Reviewed 4 weeks ago

We came here because it was the only 2 bedroom hotel that had availability. It had two separate bedrooms with a family room and kitchen in between the two rooms. Very nice for a family. Each room had queen size beds I just wish they had rooms that had 2 double beds in one room and a king bed in...

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Helpful?
1Thank marriedwchildren
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We're pleased to know you enjoyed your overall stay with us, and we hope to have the opportunity to welcome you back on future visits to Indianapolis!

Carmel, IN
Reviewed 22 March 2017

Got ground floor 1 BR suite with sofa bed. My daughter & son shared the bed in BR & grandma got the sofa bed. I could stay up later & watch my own TV. They got up early, fixed breakfast items & had to leave for Natatorium before breakfast buffet was out. Then I could shower, dress, get buffet &...

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Helpful?
1Thank gold3493
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

gold3493, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the Indianapolis area again.

Saint Louis, Missouri
Reviewed 21 March 2017

We stayed here for a weekend while we visited the city. The location right on the canal was really nice. The staff was friendly, helpful and attentive. Breakfast was as expected, and a little nicer with windows and a patio overlooking the canal. The hotel itself could use a little maintenance. The pool room smelled so strongly of pool chemicals...

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Helpful?
2Thank travelin_man576
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

travelin_man576, Thank you for taking the time to share a detailed review of your experience! We are quite pleased to know that you enjoyed your overall stay with us. We appreciate your honest feedback on your stay, both positive and negative, as this feedback helps us to continually improve the guest experience. It is wonderful to know that you found...

Charleston, South Carolina
Reviewed 15 March 2017

I have been staying at the Residence Inn since early November, and will continue to do so for some time. As a business traveler I have stayed in many hotels, but this is the friendliest staff I have ever come across. They make me feel at home. They greet me by name, and always try to accommodate even the smallest...

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Helpful?
Thank powensnc
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you for the great review of our hotel. It is always nice to read that our guests enjoy their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them. It's been a pleasure having you as our guest,...

Columbia, Missouri
Reviewed 7 March 2017

The Residence Inn is right on the canal and is centrally located to downtown as well as walking distance to my primary reason for always being in Indy (the natatorium). I walked to the pool or downtown for dinner and each is ~10 minutes. The room was clean, the fitness room had nice equipment and weights, and there is a...

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Helpful?
Thank BoCoMoTiger
General M, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

BoCoMo Tiger, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the Indianapolis area again.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry
  • Multilingual Staff
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 

Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York St, Indianapolis, IN 46202-3240
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $227 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Indianapolis Downtown on the Canal staff and other travellers.
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Questions? Get answers from Residence Inn Indianapolis Downtown on the Canal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a canal view.”
saphire812, 22 Apr 2017 | Read review
“ask for a room facing the canal, it's beautiful.”
victoriakaren, 18 Feb 2017 | Read review
“choose a canal view”
ynop, 29 Jan 2017 | Read review
“You won't hear other lodgers walking across the ceiling to the toilet at 2 a.m. if you get a room on the top floor.”
lawmom555, 5 Jan 2017 | Read review
“Ask to have a room facing the canal”
JGAWMR2014, 7 Dec 2016 | Read review
5 of 5
Hotels.com
US$197* /night
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HotelQuicklyUS$276
Expedia.comUS$197
PricelineUS$219
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Prices are for 1 room, 2 adults
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