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2018-01-28 2018-01-29
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    Residence Inn Indianapolis Downtown on the Canal

    350 W New York St, Indianapolis, IN 46202-3240
    +1 855-821-4553
    Hotel website
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    2018-01-28 2018-01-29
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    Traveller (128)
    Room & Suite (58)
    Pool & Beach (3)
    • Excellent51%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible1%
    Travellers talk about
    “main elevator” (4 reviews)
    “front desk” (54 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Fitness centre
    Multilingual Staff
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
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    Jan 28Jan 29
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (367)
    There are newer reviews for Residence Inn Indianapolis Downtown on the Canal
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    91 - 95 of 360 reviews

    Reviewed 25 July 2016

    This hotel is about 5 blocks from White River park. You can walk the canal all the way there. The hotel is very nice and the people that work there are great! The rooms are very clean and nice size, you get kitchen with your...More

    1  Thank Susan H
    Response from Emily M, Manager at Residence Inn Indianapolis Downtown on the CanalResponded 9 October 2016

    Thank you so much for your review, we greatly appreciate it! We believe that we have the best location here in Indy!! :) Thank you so much for the comments about our suites, we can't wait to see you again soon!

    Reviewed 23 July 2016 via mobile

    We've stayed here several times in the past. Rooms are a good size and the kitchen is nice. They are starting to show ware and tare. The carpet is stained, furniture is nicked and needs to be replaced. Front desk staff is very nice. The...More

    Thank JessicaKnight1972
    Response from Emily M, Manager at Residence Inn Indianapolis Downtown on the CanalResponded 9 October 2016

    Hi there! I am so sorry for the inconvenience you experienced during our breakfast. We have spoken with the breakfast associate, and this will not happen again. Thank you for the comments about our rooms! We are so happy that you enjoyed them, and we...More

    Reviewed 11 July 2016 via mobile

    Fantastic accommodations! We were only there for one night but my family and I would have loved to stay a week. The staff was friendly and helpful. The location was incredible - minutes from the zoo and anywhere you would want to go downtown. Without...More

    Thank Melissa C
    Response from Emily M, Manager at Residence Inn Indianapolis Downtown on the CanalResponded 9 October 2016

    Thank you so very much for your feedback! We really appreciate it, and we hope to see you again when your travels bring you to Indy!

    Reviewed 5 July 2016

    We stayed for four nights. The room was clean and comfortable and the breakfast was very good. The location was perfect as we could walk easily to the convention center to watch a volleyball tournament as well as explore other downtown attractions. It was also...More

    Thank Kris N
    Response from Emily M, Front Office Manager at Residence Inn Indianapolis Downtown on the CanalResponded 8 July 2016

    Hi there Kris, Thank you for notifying us of your comments about your stay, and the condition of the fridge in your room as well. I also wanted to reach out and touch base with you, and I know I can't take back the situations...More

    Reviewed 4 July 2016 via mobile

    Our family really enjoyed this hotel, perfect location for going to Indianapolis Zoo and Children's museum. In the heart of downtown Indy, and really good free hot breakfast each morning! Would definitely stay here again! Indoor pool could be bigger and better and the hot...More

    Thank Heather R
    Response from Emily M, Manager at Residence Inn Indianapolis Downtown on the CanalResponded 9 October 2016

    Good news, we got the hot tub working! Thank you so much for taking the time to review our hotel. We are so happy that you enjoyed the views of the canal! We are so happy and thankful that our hotel overlooks the beautiful canal....More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Breakfast included
    • Meeting Rooms
    • Dry Cleaning
    • Laundry Service
    • Self-Serve Laundry
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    • Hot Tub
    • Price range
    • US$165 - US$294 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Family Hotel in Indianapolis
    • #29 Romantic Hotel in Indianapolis
    • #41 Business Hotel in Indianapolis
    • Room types
    • Suites ,
    • Kitchenette ,
    • Family Rooms ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 134
    • Reservation Options
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    • Location
    • United States >
    • Indiana >
    • Indianapolis >
    • Downtown Indianapolis
    • Also Known As
    • Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis ,
    • Indianapolis Residence Inn
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    Traveller (128)
    Room & Suite (58)
    Pool & Beach (3)
    Dining (2)
    Hotel & Grounds (83)
    Business Centre & Event Rooms (14)
    Bathroom (2)
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    Ask a question
    Questions & Answers
    23 March 2017|
    AnswerShow all 3 answers
    Response from FtMyersTony71 | Reviewed this property |
    It's not that far. Maybe 1/2 mile or so. Great sights by the State Capital as well
    14 January 2016|
    AnswerShow all 3 answers
    Response from eyelndbrez | Reviewed this property |
    20 June 2015|
    AnswerShow all 6 answers
    Response from corinnemb79@gmail.com | Reviewed this property |
    We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see... More
    Room Tips
    "Good for families"
    Read review
    "Get one overlooking the Canal, great view"
    Read review
    "avoid getting a room near the canal because at night there is alot of foot traffic that keeps you awake"
    Read review
    "I'd select a canal view, and if you like an actual bedroom, get a 1-bedroom or bigger."
    Read review
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