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Extended Stay America - Indianapolis - Airport

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Extended Stay America - Indianapolis - Airport
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103 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Indianapolis - Airport
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Showing 103: English reviews
Indianapolis, Indiana
1 review
Reviewed 18 March 2016

Coming in for a volleyball tournament I had to book a hotel room from a chain that I thought was supposed to be reputable. The room that my daughter and I received was horrendous. The room was dirty, counter tops in the min-kitchen and bathroom were flat-out gross. There were deep stains in the walls, missing paint around the bathroom... More 

Helpful?
Thank Harry B
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company’s high standards, I will make sure we are implementing deep... More 

Ocean City, Maryland
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 January 2016

After driving from Maryland with my 6 month old and boyfriend, I was definitely ready for much needed relaxing sleep. Having been a Front Office Supervisor for 4 years up until 6 months ago, I know the importance of booking direct but scanned the 3rd party sites just to see what rates were looking like. There were so many hotels... More 

Helpful?
Thank bonitalucille
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

It is so rewarding to read that you had such a positive stay with us. Thank you for your comments. I’m thrilled that we were able to provide you with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you... More 

1 review
Reviewed 15 January 2016 via mobile

I enjoy my stay. Customer service was very friendly. Willing to assist me and help me to my room, always greeted me. Room was clean and very nice. Manager was on site if there was any issues. Breakfast wad ok but always had coffee available throughout the day

Helpful?
Thank Dean L
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2015 via mobile

----------- Last minute booking and this was the only hotel for under $200 /night. ($80). I read previous posts upon arrival and was not impressed. However, check in was friendly and I'm pleased my room is CLEAN. -----------

Helpful?
Thank Rodger A
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to exceed your expectations! I’m glad you enjoyed our comfortable accommodations as well as our friendly customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 November 2015 via mobile

My biggest issue was that an item of mine was stolen and management kept brushing me off...if there was nothing they could do about it, they could have returned a phone call or told me face to face when I inquired to let me know that...if you stay there, lock up everything...I found the room to be dirty, mainly the... More 

Helpful?
1 Thank Chris A
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described is unacceptable, and I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Thank you very much for bringing this to our attention. Do not hesitate to... More 

Travellers are raving about these Indianapolis hotels

Level Contributor
10 reviews
3 hotel reviews
Reviewed 13 October 2015 via mobile

I stayed at this hotel because my mom was in the hospital at IU. I ended up staying 5 of the longest nights ever. The room was supposed to be non smoking but the smell of smoke hit you like a train when you walked in the door. The hotel sits basically on top of a highway so sleeping with... More 

Helpful?
Thank Brandi S
Plainfield, Indiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2015

When you stay here at this motel, keep an eye on your vehicle. Our truck was stolen from the parking lot right by the door, a week ago. Still not recovered either. They have no cameras outside and they aren't responsible for theft what so ever. They need to be made to have cameras installed on the outside for their... More 

Helpful?
Thank angeleanne1961
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for your experience. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback,... More 

1 review
Reviewed 19 July 2015 via mobile

Horrible ghetto experience from check in to check out. This hotel was selected as our family reunion host hotel. Rooms were reserved at discounted rate. Upon check in, we were charged $60 more than contracted. When asked about it, we were told that w/o our contract number, she couldn't honor that price. Our room didnt have a garbage can. We... More 

Helpful?
Thank Jay H
Indiana
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 May 2015

Just experienced my first experience with a real cockroach.... on my foot at this hotel. I screamed and left within ten minutes. Cockroaches don't come alone, seeing one means that there is hundreds or thousands in the walls. I'm terrified and disgusted. Needless to say I was there and gone within 20 minutes.

Helpful?
4 Thank Christina E
Manager_11525, General Manager at Extended Stay America - Indianapolis - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The incident you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am taking action with our housekeeping staff to ensure that this does not happen again in the future and that the cleanliness issue is eliminated. I really appreciate you bringing... More 

Newburgh, Indiana
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2015

I was very disappointed in this place. I stayed there once before and everything was fine, but in April, 2015 it was different. The desk person was not friendly. There was no coffee maker in the room and none available in the evening. I asked about a coffee maker for the room and she said they were out of them.... More 

Helpful?
3 Thank edb435

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Indianapolis - Airport

Address: 2730 Fortune Circle West, Indianapolis, IN 46241
Region: United States > Indiana > Indianapolis
Price Range: $97 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Indianapolis - Airport 2.5*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Hotels.com, Orbitz, Priceline, Booking.com, Travelocity, Expedia and Odigeo so you can book your Extended Stay America - Indianapolis - Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay America Indianapolis
Extended Stay Indianapolis
Indianapolis Extended Stay
Extended Stayamerica Indianapolis Airport
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Indianapolis - Airport staff and other travellers.
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Questions? Get answers from Extended Stay America - Indianapolis - Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles chuck4batt, 23 Apr 2016 | Read review
“Look for somewhere else”
 of 5 bubbles edb435, 27 May 2015 | Read review
“Choose another hotel”
 of 5 bubbles 603lamars, 27 Jan 2015 | Read review
“All of the rooms are well constructed and quiet.”
 of 5 bubbles KevinBarry514, 2 Dec 2014 | Read review
“If you hate your alarm and want to get rousted naturally? This is the place for you. The FedEx jets begun firing overhead at exactly 5:21am and you have a great close up view of the very proximal under bellies directly over your head. Make sure to ask for the acoustic pillows!”
 of 5 bubbles WBeavers, 29 Sep 2014 | Read review
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