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Holiday Inn Express Madison

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Holiday Inn Express Madison
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89 Reviews from our TripAdvisor Community

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Showing 89: English reviews
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Albers
Reviewed 5 days ago NEWvia mobile

Very poor place to stay. Given wrong type of room on check in. A/C unit not working right in room. Entrance area and whole first floor smells like cigarette smoke. People standing and sitting by front door smoking. Party started in next room at 5:30 in the morning. Music and loud taking. Construction going on and closed pool. Bad place...

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Helpful?
Thank Dennis F
Paul F, General Manager at Holiday Inn Express Madison, responded to this review

Thank you for taking the time to provide feedback for your most recent stay. I apologize for any issues that may have been caused by the renovation process we are going through right now, and I will use your feedback so that we can improve the guest experience moving forward. Please feel free to contact me directly so that we...

Reviewed 2 weeks ago

Arrived and was greeted by the manager, who was a very nice lady. We went to our room and setup our computers, hardwired the main one in, and set off updating windows before heading off to enjoy a day out. When we returned the internet connection had actively timed out. We contacted front desk and were told to called the...

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Helpful?
Thank Lee C
Paul F, General Manager at Holiday Inn Express Madison, responded to this review

Thank you so much for taking the time to provide us with feedback from your recent stay. I would like to apologize for not meeting your expectations during your stay, this is not typical for our property. Please feel free to contact me directly if you would like to discuss your stay so that we can make sure any issues...

Reviewed 3 weeks ago via mobile

I have always been a fan of HIE, but this one may make me rethink about switching brands. The hotel is under construction, it looks like the front half is completely closed off. It is hard to tell it is even a hotel....no sign anywhere except a little one marking the entrance. It looks like new construction, scaffolding across the...

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Helpful?
Thank Scott J
Paul F, General Manager at Holiday Inn Express Madison, responded to this review

I would like to thank you for staying with us and taking the time to give us your feedback. I apologize that we were not able to meet your expectations during your recent stay. We are currently going through a renovation so that we can provide the best possible product to our guests. I apologize for any issues that this...

Reviewed 20 February 2017 via mobile

This is my second week here for business and I've enjoyed both times. The rooms are clean the staff is friendly and they have a wonderful breakfast here always had good variety. Half the hotel is under construction though just be aware but they're very respectful when they work and the Halls are not filled with dust either so it...

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Helpful?
Thank Linda W
Paul F, General Manager at Holiday Inn Express Madison, responded to this review

Thank you so much for your business and your feedback from your recent stay. We appreciate your patience during our renovation, as we are working to continue to improve and provide the best product and service we can. We hope to see you again in the near future!

Fishers, Indiana
Reviewed 10 December 2016

The Madison Holiday Inn Express is conveniently situated on a main highway on the north side of Madison just a 10 minute drive from the downtown Madison attractions. This is the second Holiday Inn Express I have stayed at in the past year that is being renovated. They have done a very nice job updating the room decor. The morning...

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Helpful?
Thank karphil2015
Paul F, General Manager at Holiday Inn Express Madison, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul F General Manager

Reviewed 30 October 2016 via mobile

The staff is very accommodating and friendly. The kids were looking forward to swimming, when we arrived we noticed the pool was under renovation. Well, the front desk staff noticed how upset the kids were and upgraded us to a jacuzzi suite. I highly recommend this place! If you stay here you are located right next to a Aldi, Kroger...

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Helpful?
Thank traveler5797
Paul F, General Manager at Holiday Inn Express Madison, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us, and I do apologize for our pool being down for renovation. We hope you will visit us again!

King of Prussia, United States
Reviewed 30 October 2016

Madison is a small city 2 hour from Indianapolis. There are not many hotel options. This Holiday Inn is getting renewed and has very good facilities. The staff were very receptive. They have coffee in the lobby. Keurig coffee maker in the room. Room was quiet spacious. Breakfast was also good. There is a Taco Bell two blocks away- Walkable.

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Helpful?
Thank Unni M
Paul F, General Manager at Holiday Inn Express Madison, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Indianapolis, Indiana, United States
Reviewed 20 October 2016 via mobile

Last minute reservation proved to be a great choice! Doing renovation or addition but the work did not impact my stay at all. Guest services are A+ and employee attention to assisting customers was top notch. I will stay here again, no question. All the amenities and client-focused service of a high end hotel... at an extremely reasonable rate!!

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Helpful?
Thank Lisa W
Becca M, Director of Sales at Holiday Inn Express Madison, responded to this review

Thank you so much Lisa W! This is such an awesome review! I will make sure to pass this on to my front desk and housekeeping to let them know how awesome you think they are! Please come back and see us again soon! Becca M. Regional Sales Manager

Fort Myers, Florida, United States
Reviewed 18 October 2016 via mobile

A typical newer design hie, and they are building on and expanding it. Got there later and leaving early, so do not know what the noise of the project has on quality of daytime hrs spent there. Staff was younger, probably college students, who appeared well trained, courteous, and efficient. Existing space shows some wear, 32" flat screen; appears very...

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Helpful?
Thank WHR8
Becca M, Director of Sales at Holiday Inn Express Madison, responded to this review

Thank you WHR8 for your feedback. Thank you for the amazing feedback on my front desk staff! I will definitely make sure to show your kind words to them! We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. Come back and see us again soon! Cordially, Becca M. Regional Sales Manager

Reviewed 13 October 2016 via mobile

Bad experience, counter guys seemed more interested in eating instead of assisting. Went to my room and found no room key in the packet. Hotel is dated, carpets filthy. This is off our destination for trips to Madison.

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Helpful?
Thank Roy S
Becca M, Director of Sales at Holiday Inn Express Madison, responded to this review

Thank you Roy S for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. I have forwarded your comments to my front desk staff and this will be addressed immediately. I hope you give us another try and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come and visit the historical town of Madison, Indiana! You will find an assortment of historical buildings scattered throughout the town. With the Ohio River running right by town, Madison is great for weekend getaways and family vacations. Hotel features include free local phone calls and a complimentary Express Start hot breakfast. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, sausage, gravy, bacon, scrambled eggs, omelets, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll.Experience Madison, Indiana with the Holiday Inn Express Hotel & Suites! Nearby attractions include: Argosy Casino, Belterra Casino, Caesors Casino, Grand Victoria Casino, Friendship, Kentucky Speedway, Clifty Falls State Park, Madison Regatta, Ribberfest Chataqua, and the Madison Folk Festival. ... more   less 

Additional Information about Holiday Inn Express Madison

Address: 300 Franks Dr., Madison, IN 47250
Region: United States > Indiana > Madison
Price Range: $140 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Madison 2.5*
Number of rooms: 79
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Also Known As:
Holiday Inn Express Madison Hotel Madison
Holiday Inn Madison
Madison Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Madison staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Confirm if the rennovation is over or ask for quiet floors”
843unnim, 30 Oct 2016 | Read review
“Very quiet place in all areas”
hainessks63, 18 May 2016 | Read review
“Best rooms are away from the hall doors and elevator”
  • Bed Bug found at head of bed, under pillows
  • Bed Bug found at head of bed, under pillows
tjf0915, 1 Mar 2016 | Read review
“Get the king room with the hot tub.”
ChristopherP62, 15 Feb 2016 | Read review
“Check out the window curtains, bathroom fixtures and the whirlpool at this motel.”
Watchmaker, 2 Sep 2014 | Read review
5 of 5