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Candlewood Suites Merrillville

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Traveller (10)
Room & Suite (15)
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Overview
  • Excellent26%
  • Very good26%
  • Average16%
  • Poor12%
  • Terrible20%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Restaurant
Suites
Bar/Lounge
Fitness centre
2 Star Hotel
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Additional information
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (50)
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11 - 15 of 49 reviews
Reviewed January 25, 2017

I don't know what was going on here in some of these other reviews, but in my experience, this place was great. Miles at check in was attentive, bright and extremely friendly. The manager came out to say hi. Complimentary breakfast items in their little...More

Thank Derrick S
Reviewed November 13, 2016 via mobile

Large suite at a reasonable price. The suite was set up like an extended stay with fridge, microwave, dishwasher, pots and pans, etc. Large bathroom. Comfortable bed. Floor needed swept and the hallways had all the baseboards stripped off, like they are getting ready to...More

1  Thank Jim S
Response from Mark V, General Manager at Candlewood Suites MerrillvilleResponded November 14, 2016

Let me first say thank you for your feedback on your recent stay at our hotel. Yes we have been doing up grads to our property new carpeting and should be done with the hallways in the next couple weeks. It was our pleasure to...More

Reviewed October 6, 2016

Booked a room for my wife. Apparently the the hotel itself is adequate, but I found front desk staff lacking in customer service skills. I was scolded for not following their booking procedures properly, even though the procedure was nowhere mentioned when I booked the...More

1  Thank ericthered99
Response from IHGService, Guest Relations Manager at Candlewood Suites MerrillvilleResponded October 24, 2016

Dear ericthered99, Thank you for posting feedback about the Candlewood Suites Merrillville. I am sorry to hear that your wife did not have an exemplary hotel stay experience at our hotel, due to the level of staff service. IHG does high service standards, and I...More

Reviewed September 7, 2016

I was thrilled when I was contacted by Ruthann, the Director of Sales for an opportunity to "partner up and become a lodging resource". I travel all the time and am an IHG spire elite member. We were coming into the area for a long...More

3  Thank belairtw
Response from IHGService, Guest Relations Manager at Candlewood Suites MerrillvilleResponded September 30, 2016

Dear belairtw, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff. Your feedback is troubling and will surely be looked into. Rest assured it...More

Reviewed September 3, 2016 via mobile

Booked this place based on ratings but have no idea how it got more than one star. From check in, staff was rude and indifferent , disorganized and apathetic. Room was dirty carpeting and broken bathtub staff refused to fix despite asking X 2. Told...More

2  Thank ronaldf940
Response from IHGService, Guest Relations Manager at Candlewood Suites MerrillvilleResponded September 18, 2016

Dear ronaldf940, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you....More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Restaurant
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Bar/Lounge
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$90 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$90 - US$151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (10)
Room & Suite (15)
Questions & Answers
Ask a question
Vickie217
May 22, 2016|
Answer
Response from Derrick W | Property representative |
We are 100% smoke free
0
Votes
Rosalyn96
May 14, 2016|
Answer
Response from Derrick W | Property representative |
We are 100% smoke free
0
Votes
Room Tips
"You can hear some traffic noise, but turn on the AC fan and it will drown that noise out. Plenty of room for..."
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"Room are effected by I65"
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"choose a different hotel"
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"I would get a room away from the highway mine was very quiet but others say not so."
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