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Hilton Garden Inn Merrillville

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Hilton Garden Inn Merrillville
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560 Reviews from our TripAdvisor Community

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Showing 555: English reviews
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Monroe, Michigan
Reviewed 2 days ago NEW

The service people were very friendly. The beds are either too soft or too hard. No in between. No selection of firm or soft pillows. All the pillows were way too soft. There were blood stains on the sheets.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Rhonda H
Brighton, Michigan
HOTEL’S FAVOURITE REVIEW
Reviewed 27 September 2016

I was greeted by Ray at late night check in, given bottled water and morning information for the buffet. Lynn and Brooke easy check out asked if everything was as expected, if not what could be improved upon. They definitely take pride in customer service. Thank you for a very good customer service experience. I was especially appreciative of the...

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1Thank Renee' M
About Hotel's Favourite Review
Lynn H, Manager at Hilton Garden Inn Merrillville, responded to this review

Renee, What a pleasure it was to chat with you at checkout. Your quick whit and sense of humor was a joy to have in our hotel. You have such a kind spirit and contagious laugh that is impossible to ignore. We will be talking about your visit for weeks to come. From Ray, Don, Brooke, Myself and the rest...

Reviewed 2 days ago NEW

Friendly staff-front desk, wait staff, cleaning staff would all smile and say hello. Ask how the day was going. Good breakfast-Nice breakfast variety, and good tasting. This location has a nice front room on the floor level that has a fireplace and TV. Perfect place to meet up with your group if you have several families all staying at same...

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Thank 62kristind
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

62kristind, Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard work and efforts did not go unnoticed. We hope to welcome you back again!

Chicago, Illinois
Reviewed 1 week ago

The customer service at this property was beyond what I expected. The room was a bit small, but in house amenities made up for it. The over night front desk agent, Samantha, was very helpful. She went out of her way to explain my benefits for me and even included a hard copy with highlights. Again, I can't express enough...

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Helpful?
Thank Lxsadriana
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

Lxsadriana, Thank you for the great review of our hotel! It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. The team and I take great pride in our hotel service and I will be sure to share your review with them. We hope to see you again!

Reviewed 1 week ago via mobile

This hotel was nice, had the amenities you expect from Hilton Garden, and was in a prime location with easy access to tons of restaurants, the mall and the highway. My room was clean and the bed was comfortable. The staff was friendly as well. I'd definitely visit again.

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Helpful?
Thank Jackie O
General M, General Manager at Hilton Garden Inn Merrillville, responded to this review

Jackie, Thank you for reaching out and sharing your recent experience. We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.

Chicago, Illinois
Reviewed 2 weeks ago

Great location for shopping and restaurants!! Staff was very friendly and accommodating. Clean rooms and pool. Wifi was strong was able to run 5 devices at one time during our stay. Lobby area was relaxing and plenty of seating areas.

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Thank Linda G
Lynn H, General Manager at Hilton Garden Inn Merrillville, responded to this review

Thank you for staying with us! We are thrilled to hear you enjoyed your stay. We look forward to welcoming you back again soon. Regards,

San Diego, United States
Reviewed 2 weeks ago

My wife and I left our room at 10:30ish AM, on Friday March 3rd, 2017. When we returned around 4:30 that same day, we found our room door propped open with the security latch. We were alarmed and entered the room with caution. My wife was freaked out. I called the front desk immediately to inform them that they had...

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Thank N3359AIwills
Brooke S, Manager at Hilton Garden Inn Merrillville, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback will be addressed with the team. Safety of our guests is our number one priority. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you...

Merrillville, Indiana
Reviewed 2 weeks ago

Mattresses are terrible and old Like sleeping on plywood and I enjoy a firm mattress. My colleagues also complained about how uncomfortable the mattress was compared to other hotels. I have stayed twice and both rooms and mattresses were the same. Limited electronic plug for charging devices

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Thank 4lesterb
Lynn H, General Manager at Hilton Garden Inn Merrillville, responded to this review

4lesterb, Thank you for sharing your feedback. I can only imagine your frustration in experiencing an uncomfortable mattress. As the General Manager I take full responsibility for your experience and assure you that we are working to correct the problem. Regards,

Milwaukee, Wisconsin
Reviewed 3 weeks ago

Overall nice clean hotel with friendly staff. The staff at breakfast was extremely helpful and catering. I must say I was very disappointed about breakfast not being included. But I'll come stay again, maybe.

Review collected in partnership with Hilton Garden Inn
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Thank T9008FOtiffanyc
Lynn H, General Manager at Hilton Garden Inn Merrillville, responded to this review

T9008FOtiffanyc, Our staff was thrilled to hear your feedback regarding your service and looks forward to welcoming you back again soon.

Reviewed 3 weeks ago

My husband and I stayed here while visiting family. The staff are extremely friendly and helpful. Location is convenient to shopping and a quick 30 minute drive to downtown Chicago. The hotel itself needs renovations, the carpet and seating in lobby and rooms looks tired and dirty. Needs to be replaced or steam cleaned regularly.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Eskimochic
Lynn H, General Manager at Hilton Garden Inn Merrillville, responded to this review

Eskimochic, Thank you for taking time to share feedback of your stay with us. Our team strives to not only meet but exceed our guests expectations of service, and Im thrilled to hear that we hit our mark during your stay. We look forward to welcoming you back when you are in the Merrillville area again. Regards,

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Merrillville

Address: 7775 Mississippi Street, Merrillville, IN 46410
Region: United States > Indiana > Merrillville
Price Range: $163 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Merrillville 3*
Number of rooms: 124
Reservation Options:
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Also Known As:
Hilton Garden Inn Merrillville Hotel Merrillville
Hotel Style:
#2 Business Hotel in Merrillville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Merrillville staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Merrillville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was near the pool so constant kids running, doors slamming (more like bad parenting)”
 of 5 bubbles 973craign, 14 Feb 2017 | Read review
“Rather than worrying about the room, find out more about the General Manager”
 of 5 bubbles ClarKathy, 11 Feb 2017 | Read review
“For a few extra dollars, we enjoyed the larger size of the suite.”
 of 5 bubbles TB-Hou, 12 Dec 2016 | Read review
“3rd floor wonderfully quiet and restful area”
 of 5 bubbles ladyarcheng, 25 Oct 2016 | Read review
“The staff are happy to recommend a quieter room location if needed, just ask :)”
 of 5 bubbles 587reneem, 27 Sep 2016 | Read review
5 of 5