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Holiday Inn Express New Albany

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Traveller (36)
Room & Suite (15)
Dining (1)
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Overview
  • Excellent34%
  • Very good23%
  • Average17%
  • Poor14%
  • Terrible12%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Additional information
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (353)
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All reviewsacross the riverroom was cleandecent breakfastclose to downtownvisit familyshort drivenice hotelstaff was friendlycomplimentary breakfastohio riverwafflesfuneral
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31 - 35 of 350 reviews
Reviewed October 3, 2016

The hotel was a pleasure to stop at after a very long drive. The room was clean and smelled fresh. The ladies at the front desk were very helpful in finding a good place to eat. I would stop here again if I had the...More

Review collected in partnership with Hampton
Thank Mike C
Response from Wendy S, General Manager at Holiday Inn Express New AlbanyResponded October 5, 2016

Dear Mike C, Thank you for staying with us. It was our pleasure to provide you a pleasant stay and accommodations. We hope the rest of your travel was as refreshing. Scincerely, Wendy S

Reviewed September 15, 2016

The Hampton Inn New Albany was centrally located, clean, quiet and comfortable. The staff were friendly and thoughtful. Local restaurants were a bit limited on the date of my travel. The front desk associate reference "The Exchange" as a local favorite which turned out to...More

Review collected in partnership with Hampton
Thank debbyb407
Response from Wendy S, General Manager at Holiday Inn Express New AlbanyResponded September 18, 2016

Dear debbyb407, Thank you for reviewing our hotel. It was a pleasure having you as our guest and we hope to see you again! Sincerely, Wendy S

Reviewed September 7, 2016

The rooms were dirty. Smelled like smoke. Used soap from previous customer in shower. Breakfast was okay--coffee warm but not hot. The carpet in the guest rooms needs replacing or a serious cleaning. Rate very high for the quality of room you get.More

Review collected in partnership with Hampton
Thank 975halc
Response from Wendy S, General Manager at Holiday Inn Express New AlbanyResponded October 5, 2016

Dear 975 Shalc, Thank you for reviewing our hotel. It appears we felt short providing you with a great stay. Improvement of our guest rooms are in the works. We hope you try us again, so we may provide you with a better experience. Scincerely,...More

Reviewed September 7, 2016

We've stayed at the Hampton Inn several times and have never been disappointed by the friendly and helpful staff, the clean, comfortable rooms equipped with mini fridge, microwave, and coffee maker. It is very convenient to the highway and to downtown Louisville. The breakfast includes...More

Thank Cynthia E
Response from Wendy S, General Manager at Holiday Inn Express New AlbanyResponded September 18, 2016

Dear Cynthia E, Thank you for being a loyal guest! We appreciate your comments and look forward to serving you in the future. Scincerly, Wendy S

Reviewed September 3, 2016

You can count on Hampton Inn being clean, quiet and staffed with friendly helpful staff. This one did not disappoint. They even called us because our card reservation was declined. We recommend this place.

Review collected in partnership with Hampton
Thank U9641QJjasonm
Response from Wendy S, General Manager at Holiday Inn Express New AlbanyResponded September 18, 2016

Dear U9641QJjasonm, We are so glad your visit was a good one and hope you choose us again next time your are in town. Safe Travels, Wendy S

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Dry Cleaning
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$107 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$107 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (36)
Room & Suite (15)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Choose a different hotel, not a different room"
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"Stay elsewhere."
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"Third floor was quiet with quick elevator."
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"Ask for a lower floor room in the summertime due to weak AC unit."
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