We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Aside from the fact that the decor was done by someone with serious color issues (Fuscia and yellow...REALLY?!), the internet was too poor to even allow for Facebook usage. Slow and frequently dropped connection on my phone and laptop. Ignore the prices they advertise, because...More
We were pleasantly surprised when we stopped on a very busy night in May 2018. The clerk said that she had a couple of rooms available and to our surprise one on the first floor. Room was clean, beds were comfortable and no noise from...More
Have stayed in this location for years but probably won't go back. Used to be outdated and slightly worn but comfortable and quiet with convenient food and gas nearby. Was recently renovated to prison like conditions, no rugs or upolstered furniture anywhere, noise level has...More
Response from 6Team, Brand Experience Team at Motel 6 RichmondResponded May 29, 2018
Dear Guest, Thank you for your feedback. We sincerely apologize for your unpleasant stay as a result of the inconveniences you experienced with the size of the room and the comfort of your bed during your recent stay. Please know the window condition you describe...More
Very happy we chose Motel 6. Made a last minute booking. Pet friendly and close to everything. Very clean and up to date. Customer service was very helpful and accommodating. We would absolutely stay here again.
I was excited to get a room with a Jacuzzi. We paid a little extra for this luxury. The Jacuzzi was dirty and the drain was broken so we couldn't fill the Jacuzzi with enough water. The front desk did not seem to care. When...More
Thank Kristen R
Response from 6Team, Brand Experience Team at Motel 6 RichmondResponded May 3, 2018
Kristen, The service experience you describe is not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your stay to...More