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BEST WESTERN Classic Inn

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BEST WESTERN Classic Inn
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381 Reviews from our TripAdvisor Community

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Showing 381: English reviews
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VIRGINIA BEACH
Reviewed 6 days ago NEW

This is a well kept/clean pet friendly hotel. My wife and I would definitely recommend this hotel to anyone with pets, traveling Richmond, Indiana area. Everyone on the hotel staff was very accepting of our 2 little dogs.

Review collected in partnership with Best Western
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Helpful?
Thank Joseph S
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

We are glad that you enjoyed our hospitality. Thank you for staying at Best Western Classic Inn and taking time out to leave us a feedback.

Brookfield, Wisconsin, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

I travel through this area at least once a year and always stay here. Rooms are clean and comfortable. They are in process of updating the lobby area, hopefully will continue through other common areas. 2 things I'd point out are the railroad tracks running sort of behind the hotel. Many trains run by, but no train horns sound. However...

Review collected in partnership with Best Western
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Thank Dianne E
About Hotel's Favourite Review
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

Thank you for being a loyal customer of Best Western Classic Inn. We appreciate your feedback. We began our renovation and it will include rooms and all common area. Hope to see you again soon.

Reviewed 1 week ago via mobile

Horrible stay, do not recommend. The front desk staff was rude. The bathtub/shower was a death trap, the floor of the tub was severely warped leaving nowhere flat to stand, constantly sliding around. Busy train tracks are adjacent to the parking lot. The entire room vibrated every time a train went by, which seemed like all night. The breakfast is...

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Helpful?
Thank Brian S
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

We are extremely sorry that your stay was unpleasant. Your feedback is important to us as it helps us improve the services. We will take action on the things which you have mentioned. Hope you will provide us with another opportunity to serve you with excellent hospitality. Thank you

Vancouver, Canada
Reviewed 2 weeks ago

This is a lovely little hotel. The staff were wonderful and the rooms very nice. Breakfast was good and we enjoyed our stay. It is located near shops and restaurants. Parking at the hotel was good as well.

Review collected in partnership with Best Western
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Thank 663donaldg
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

Thank you for staying at Best Western Classic Inn. We are glad that your stay was wonderful and we appreciate your feedback. Hope we will see you again soon.

St. James, MO, United States
Reviewed 2 weeks ago

This was an average motel, but it gave us a feeling that it was less than average. There was an aura to the building that said this motel has not been cleaned to the level that should be expected of a motel of this class. This gave us an uneasy feeling throughout the building, including in the breakfast area. We...

Review collected in partnership with Best Western
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Helpful?
Thank Robert T
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

We are sorry that your stay was not comfortable. Your feedback is important to us as it helps us improve our services. Hopefully you will provide us with another opportunity to serve you with superior service.

Reviewed 2 weeks ago

We chose the Best Western because it was a great price and had breakfast included. the staff were very helpful and friendly and the hot breakfast was good. The room was lovely and clean and the hotel was well managed and very well kept. The pool was not operational for a couple of days. It was a very nice stay...

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Helpful?
Thank TravelSpirit19
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

We are glad you enjoyed our services at Best Western Classic Inn. I am sorry the pool was closed for maintenance. Thank you for taking time to leave us feedback as it is very important to us. Hope we will see you again.

Midland, United States
Reviewed 2 weeks ago

Made reservation for handicapped accessible room close to elevator months in advance but this was not available on check in. Reservationist did arrange for us to move to a handicapped room the next day. Handicapped parking spaces were not marked.

Review collected in partnership with Best Western
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Helpful?
Thank janicecP6663JR
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

I am sorry that the type of room got changed on your reservation. I am glad that you were accommodated to handicapped room next day. Your feedback is important us as it allows us to improve our services. Hope you will stay with us again so we can provide you with excellent service.

Birmingham, Alabama
Reviewed 2 weeks ago

My wife and I generally stay at this hotel while she attends the annual State Line Basketweaving Convention. I would rate this establishment about 2 1/2 stars. Rooms are clean and spacious. Beds could be more comfortable, but not bad. Bathroom is also clean and spacious. Hot coffee and decent hot breakfast available at 6am, which is good for early...

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Helpful?
1Thank hoosierdaddy12500
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

We appreciate all the guests staying with us for State line Basket Weaving every year. Through all these years you have become part of our family at this hotel. I am glad you enjoyed your stay and would like to apologize for pool being closed. Hope you have wonderful time till we see you next.

Miami, Florida
Reviewed 2 weeks ago

Been going here for years when visit our grandkids. There are new owners but management has to have more staff. Most mornings and evenings no one was at the front desk and you had to look for the staff. The wake up call system did not work. There were problems with the pool and our grandkids got a rash that...

Review collected in partnership with Best Western
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Helpful?
Thank robertsK7276IU
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

We are extremely sorry for the pool. We are having the pool looked into so we can determine the problem. Your feedback is very important to us as it helps us improve the services. Hope you will give us another chance to provide with excellent service.

Beecher,Il
Reviewed 4 weeks ago

Breakfast was ok but the coffee was only luke warm at best, two mornings in a row. After a little time in the pool our family was sneezing and coughing. The pool was clean but the coughing lasted all night. The wifi was good though and so was the location

Review collected in partnership with Best Western
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Thank grandmaBeecher_Il
Sam P, General Manager at BEST WESTERN Classic Inn, responded to this review

I apologize for the inconvenience caused at pool area. As standard hotel procedure we have pool tested every Monday and the results have been satisfactory consistently. Upon receiving your complain Health Department inspected the pool again and it was also satisfactory too. We are glad you enjoyed other services. I hope that you will consider staying with us again so...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms

Additional Information about BEST WESTERN Classic Inn

Address: 533 West Eaton Pike, Richmond, IN 47374
Region: United States > Indiana > Richmond
Price Range: $139 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Classic Inn 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Best Western Richmond
Richmond Best Western
Hotel Style:
#2 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Classic Inn staff and other travellers.
5 questions
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over a year ago
Beecher,Il
2 months ago
Minneapolis, Minnesota
Oswego, Illinois
over a year ago

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Questions? Get answers from BEST WESTERN Classic Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was at the end of a hall and was quiet. The hotel was generally quiet.”
TravelSpirit19, 10 Apr 2017 | Read review
“Rooms facing front are quieter due to train tracks in rear”
hoosierdaddy12500, 10 Apr 2017 | Read review
“FYI, there is an active railroad right beside the hotel. You could hear it when it the trains roll through but it didn't keep me awake.”
WmBClark, 23 Jan 2017 | Read review
“If you smoke try to get a room toward the west side of the hotel. Easy access to the security door for the smoking area”
P4873RTmikew, 24 Oct 2016 | Read review
“Queen size beds are great.”
DLSheets, 10 Jul 2016 | Read review
5 of 5