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Sterling Hotel and Suites

Orbitz.comUS$72*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sterling Hotel and Suites
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211 Reviews from our TripAdvisor Community

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Showing 211: English reviews
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Amana, Iowa
Reviewed 6 days ago NEWvia mobile

Nice comfortable place to stay. Rooms are a little dark. Beds, bathroom, kitchen, living room are comfortable. The place has been sold and they are going to do a complete make over per the desk clerk. Looking forward to staying again and see the remodeling.

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Helpful?
Thank AmanaSH
Ryan P, General Manager at Sterling Hotel and Suites, responded to this review

Hello AmanaSH, We are glad to hear you liked your stay with us. The property is under new management, but same ownership. We are going to be sprucing the place up a bit this summer and look forward to bringing out the best that the property has to offer. We hope you will stay with us again in the future...

FAIRFIELD
Reviewed 1 week ago

I absolutely love staying at this hotel property. I've always gotten the penthouse & for the price it can't be beat. The place is always spotless, beds are super comfy & more than enough room for a family of four. The staff is super nice & goes out of there way to be of assistance. Breakfast buffet is pretty decent,...

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Helpful?
Thank dlm1005
Ryan P, General Manager at Sterling Hotel and Suites, responded to this review

Hello dlm1005, We are glad to hear you enjoyed your stay. We look forward to continuing to serve you with our hospitality when your travels bring you back our way. Have a great day! Ryan P. General Manager

Wisconsin
Reviewed 3 weeks ago via mobile

Needs TLC. We occupied two rooms. One a suite and one a studio. Our studio had a kitchen and newer carpet. The couch and other pieces of furniture were of varying ages but functional. The suite had too much furniture and needed to be cleaned better. Outside steps abs railings need painting badly. Would not stay again unless we had...

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Helpful?
Thank ladd1e
Ryan P, General Manager at Sterling Hotel and Suites, responded to this review

Hello Ladd1e, Thank you for your feedback. We do appreciate the kind words regarding our staff. I also acknowledge and agree with the need for some sprucing up. We will be renovating through the summer to bring some life back to the property. We do hope you would give us a chance if your travels ever bring you this way...

Reviewed 23 April 2017 via mobile

Things started out poorly from check in. The staff lacked professionalism. No need to dress super nice, but seriously, more than one employee looked like they just rolled out of bed. It took half an hour to check in. The hotel room was a nice size and could have been really great. But it was filthy. I felt like I...

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Helpful?
1Thank Alexandra A
Ryan P, General Manager at Sterling Hotel and Suites, responded to this review

Hello Alexandra, Thank you for taking the time to provide your feedback. Our goal is always to provide as comfortable and clean accommodations as possible. We are now under new management and are working hard to remedy a lot of the cleanliness and staff professionalism issues with more training and coaching of our staff. As for the age of the...

Reviewed 16 April 2017 via mobile

This place is a terrific value for what you get. We had the penthouse which has a bedroom and bathroom upstairs, full kitchen, living room and another bedroom downstairs. It's nice to be able to have a little privacy when traveling with others meaning you can go off to your own bedrooms when it's time to go to bed. This...

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Helpful?
1Thank Justin S
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good morning Justin, We appreciate the time you took out of your day to write this review and we would like to wish you a wonderful day.

Andover, Kansas
Reviewed 22 March 2017 via mobile

I had read mixed reviews on this hotel but for the money you can't beat it. We had a double bed room which included a full kitchen and a fireplace. Plus, as a bonus - it's real close to I-35. And, there's several restaurants close to the hotel which is also a plus!

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Helpful?
Thank doglvnchick
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Thank you so much for your review and have a wonderful day.

Reviewed 28 February 2017 via mobile

I came into Des Moines under emergency circumstances as my brother was in the ICU at Methodist Medical Center and throughout our week stay the GM and his staff were very friendly and accommodating to work with. The room was nice, clean and comfortable which was just we needed and for the money it couldn't be beat. Next time we...

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Helpful?
Thank frequentlytravelvh
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good morning, we hope your brother is feeling better again and we hope to welcome you back in the near future.

Reviewed 27 February 2017

Breakfast attendant looked like she just grawled out of bed. Bleach stained t-shirt, sweat pants, and her hair was a mess. Then she wasn't even wearing a hair net, how gross. Waffle iron is coated with grease. Room was clean but the property is very very outdated.

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Helpful?
Thank DawnRM1
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good morning, thank you so much for you review. We apologize for the negative experience you had with our breakfast. We will make the necessary changes to improve our breakfast service.

Reviewed 11 February 2017 via mobile

Stayed here with my mom because I had a doctor appointment in the area. We had previously stayed at the Homewood Suites and couldn't afford it for this trip. We loved this cute little place. Loved the studio apartment feel. Loved the price. Needed some updates but would definitely stay here again!

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Helpful?
Thank Shauna S
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good morning, thank you so much for your review and we would like to wish you a wonderful day.

Reviewed 5 February 2017 via mobile

Wonderful!! We were amazed with the king size suite. Well worth the money. A bdrm, living room,fireplace, kitchen,and full bathroom. Plus an upatairs bedroom with another full bathroom. Will definetly be coming to stay again soon.

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Helpful?
Thank Danny D
Matt E, Manager at Sterling Hotel and Suites, responded to this review

Good morning Danny, Thank you so much for your wonderful review and have a great day.

136 photos of this hotel

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Sterling Hotel and Suites guests can expect excellent service and superior amenities. Relax in our spacious suites with the amenities that will provide both business and leisure travelers all the comforts of home. We include a complimentary hot breakfast, high-speed wireless internet service, on-site laundry facility and fully equipped kitchens. ... more   less 

Additional Information about Sterling Hotel and Suites

Address: 11428 Forest Ave, Clive, IA 50325-7031 (Formerly Chase Suite Hotel Des Moines)
Region: United States > Iowa > Clive
Price Range: $101 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sterling Hotel and Suites 3*
Number of rooms: 112
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Also Known As:
Chase Hotel Clive
Chase Hotel Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Sterling Hotel and Suites staff and other travellers.
2 questions
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Questions? Get answers from Sterling Hotel and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
DawnRM1, 27 Feb 2017 | Read review
“The Penthouse had two bedrooms and a living room, allowed the family to be together without having to move between rooms.”
45debrag, 20 Dec 2016 | Read review
“the "penthouse" units are great for groups of 3-4, but require going up one flight of stairs to the entrance”
artm1, 14 Dec 2016 | Read review
“Check for groupons”
intheknowtoo, 17 Oct 2016 | Read review
“Stay away from rooms facing the i-80”
iabug, 9 Oct 2016 | Read review
5 of 5
Orbitz.com
US$72* /night
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CancelonUS$81
Booking.comUS$74
TravelocityUS$72
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*Disclaimer
Prices are for 1 room, 2 adults
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