Hotel room was in need of attention with a couple small repairs needed. Some staff needs to be educated on some aspects of the property. Meals were average. Bar was average with limited selection. Guest Happy Hour on Wednesday was okay.
We arrived early due to an approaching snow storm and they were happy to accommodate a early checkin. Our room was great w a whirlpool tub. We also liked that the hotel was connected to the Casino so we did not need to walk outside to enter the Casino. Only downfall, was the…
There are casinos, shopping and restaurants. Close to the zoo, one of the best. Then stop by lauretzen gardens which has seasonal flowers and is inside if it’s cold outside. You can get to the restaurants and the casino all inside.
Reserved a room with the spa tub for 2 days. During my stay no hot water in the spa tub nor shower. Called the front desk office to inform them of the issue, the agent stated someone will be up there to fix it no show at all.
Everything was top notch from the front desk to the restaurant to the housekeeping staff. Super clean. Super friendly. Highly recommend. Rooms are spacious. The attached casino and restaurants were a bonus.
"Don't use the shuttle if you want to have a ride back to the hotel."
"Next to the casino"
"big Our handicap room was a long walk to the elevator. If that's a issue you may want to ask for a room closer to the elevator."
"All rooms appeared good to me."
"back side of the hotel is more quiet."