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Hilton Garden Inn Omaha East/Council Bluffs

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Traveller (26)
Room & Suite (22)
Dining (3)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Airport Transportation
Banquet Room
Business Centre with Internet Access
Casino and Gambling
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
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Hotel deals
628Reviews
56Photos
4Q+A
45Room tips
Traveller rating
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  • 18
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Popular mentions
Hotel room was in need of attention with a couple small repairs needed. Some staff needs to be educated on some aspects of the property. Meals were average. Bar was average with limited selection. Guest Happy Hour on Wednesday was okay.
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Review collected in partnership with Hilton Garden Inn
Hotel's Favourite
We arrived early due to an approaching snow storm and they were happy to accommodate a early checkin. Our room was great w a whirlpool tub. We also liked that the hotel was connected to the Casino so we did not need to walk outside to enter the Casino. Only downfall, was the
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Response from DJ M, Manager at Hilton Garden Inn Omaha East/Council Bluffs
Responded 1 week ago
Dear Stacy, Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Omaha East/Council Bluffs to your liking. Sorry about the shuttle and the communication of it being down. Sincerely, Tonia Heller Assistant General Manager Hilton Garden Inn Omaha East/Council Bluffs tonia.heller@hilton.com 712-309-9000
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There are casinos, shopping and restaurants. Close to the zoo, one of the best. Then stop by lauretzen gardens which has seasonal flowers and is inside if it’s cold outside. You can get to the restaurants and the casino all inside.
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Reserved a room with the spa tub for 2 days. During my stay no hot water in the spa tub nor shower. Called the front desk office to inform them of the issue, the agent stated someone will be up there to fix it no show at all.
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Review collected in partnership with Hilton Garden Inn
Response from Denise-HiltonHelp, on behalf of management at Hilton Garden Inn Omaha East/Council Bluffs
Responded 3 days ago
Dear Adventure36481680730, Thank you for taking the time to review your recent stay. We sincerely regret that we provided you with a room that did not have water in the spa tub or shower, and that you received a poor level of customer service — This is the exact opposite of what we pride ourselves on. We will make sure our staff handles situations like this more appropriately if they occur, and we have passed your feedback on to the engineer team to ensure that the water issue has been addressed. We value our customers and understand how important it is to offer exceptional service. We do hope you come back and give us another try.
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Everything was top notch from the front desk to the restaurant to the housekeeping staff. Super clean. Super friendly. Highly recommend. Rooms are spacious. The attached casino and restaurants were a bonus.
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Review collected in partnership with Hilton Garden Inn
Response from DJ M, Manager at Hilton Garden Inn Omaha East/Council Bluffs
Responded 4 weeks ago
Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Omaha East/Council Bluffs to your liking. Sincerely, Tonia Heller Assistant General Manager Hilton Garden Inn Omaha East/Council Bluffs tonia.heller@hilton.com 712-309-9000
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Laundry Room
Nice desk area
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The casino and the hotel are connected so you do not need to go outside.
0 votes
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Breakfast is not included in your room rate. They offered us an expensive full buffet or a cheaper continental breakfast.
1 vote
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No it does not. They do offer an all you can eat breakfast for $9.95. Eggs, omelets, waffles all prepared to order. Very good.
2 votes
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The room we stayed in had a safe in the closet.
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"Don't use the shuttle if you want to have a ride back to the hotel."
"Next to the casino"
"big Our handicap room was a long walk to the elevator. If that's a issue you may want to ask for a room closer to the elevator."
"All rooms appeared good to me."
"back side of the hotel is more quiet."
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PRICE RANGE
US$108 - US$266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn omaha east/council bluffs hotel council bluffs
LOCATION
United StatesIowaCouncil Bluffs
NUMBER OF ROOMS
153
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