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Quality Inn & Suites

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98 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Reviewed 24 July 2015 via mobile

Stopped in for one night friendly staff pretty clean however the bed is awful needs a new mattress or something that I wasn't nice lower back pain thank you. Standard buffet breakfast for motel parking must be on a certain area a lot because they have obviously some kind of an argument with the next door bar that I did...

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Helpful?
Thank Sam S
GuestRelations4995, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your stay at our Quality Inn & Suites and we value your feedback. The property is undergoing renovations at the moment and we are updating all the rooms. All the beds are also being replaced so we hope we can provide you with a superior experience on your next stay. Thanks again

Lombard, Illinois
Reviewed 29 June 2015 via mobile

The staff was wonderful; helpful & courteous. Although the confirmation said we would have a rollaway, it was not listed on their reservation. The manager apologized for the discrepancy, had one delivered later & only charged us for one of the 2 nights. Spacious room; King bed, pull out sofa (paper thin mattress) & rollaway for 2 adults & 3...

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Helpful?
Thank Christine M
GuestRelations4995, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your recent stay at our Quality Inn & Suites and we value your feedback. We have taken into consideration and the property in undergoing renovations at the moment, therefore the rooms will be fully updated with new beds on your next stay. We are glad you enjoyed the large indoor pool. Our friendly staff thrive in providing...

Pacific Grove, California
Reviewed 24 June 2015

The price and location were perfect for us. However, when we go to the room, we had peeling wall paper, a torn carpet and mold spots in the bathroom and the toilet didn't flush. The room was clean and quiet and the bed was comfortable. That would not be enough for us to come back

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Helpful?
1Thank Bill F
GuestRelations4995, Guest Relations Manager at Quality Inn & Suites, responded to this review

The entire team at Quality Inn & Suites on Merle Hay Road appreciate your feedback and thank you for staying with us. We are glad you found it a good value and great location. We are situated just off the highway I-80 close to many restaurants and take outs, with the mall just down the road. We are aware that...

Iowa City, Iowa
Reviewed 8 June 2015

I purchased this stay as an Expedia special rate, so did not know name of hotel until I had paid. When I read the previous reviews, I was a bit worried. However, it turned out to be much better than I expected. I stayed two nights with two 14-year-old girls. The room was large, the beds (2) spacious and comfortable,...

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Helpful?
Thank Mickey Z
GuestRelations4995, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for staying with us from the entire staff at Quality Inn & Suites on Merle Hay Road. We really value your feedback and have taken into consideration the height of the shower head too. The hotel is currently undergoing renovations and all the rooms in the entire property are being renovated with brand new beds being placed. We...

Maplewood, Minnesota
Reviewed 31 May 2015 via mobile

Here for the night on business. The staff at check in were very friendly and professional and check in was pleasantly quick and proficient. I was in a king room on the east end.....a bit of hwy noise. While the internet was free. ...it was very slow and I had to reload many times. The only thing that wasn't present...

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1Thank Andrew S
South Egremont, Massachusetts
Reviewed 26 May 2015

Stayed 2 nights for college graduation ceremony. The room was clean, but small for the 3 of us (we had a king bed with a pull-out sleeper sofa). We weren't in the room very much...just to sleep and dress. Beds were made up in our absence and fresh towels were put in the bathroom. Water pressure in shower was good...

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1Thank nbr20
Omaha, NE
Reviewed 19 May 2015

Key cards didn't work after ca. 5 visits to front desks for replacements. Less than average breakfast. Very poor exercise room: only 2 machines in a small, inadequately ventilated room. Other members of our family who stayed in another room had to change rooms because the ac smelled upon activation and the toilet continuously ran.

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Thank Geno58
Portage, Wisconsin
Reviewed 21 April 2015

We were only here overnite and had no problems, the staff was very friendly and I would agree with another reviewer that it needs an upgrade. One other thing is road noise. Make sure you ask for a room away from highway noise..

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Thank Bob J
Reviewed 18 April 2015 via mobile

I am a Choice Hotel member and booked this hotel through them. We frequent DM several times a year and thought we would try this hotel. What a place!! The best thing I can say is that the staff was friendly. That's where it ends. From what we saw the whole place is in desperate need of an update. Our...

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3Thank Deb A
Fallbrook, California
Reviewed 21 February 2015 via mobile

This was the most uncomfortable mattress, I think I have ever slept on! Sunk into a pit and felt springs, when I moved to the middle, I almost felt like I was teetering! If you are under 5'6" tall, you may fit under the shower head. Most of the mold in the shower was higher up, but some was in...

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Helpful?
1Thank Lori B

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms

Additional Information about Quality Inn & Suites

Address: 4995 N.W. Merle Hay Road, Des Moines, IA 50322
Region: United States > Iowa > Des Moines
Price Range: $107 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Quality Hotel Des Moines
Quality Inn And Suites
Quality Inn Des Moines
Des Moines Quality Inn
Quality Inn & Suites Des Moines, Iowa
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Over priced for what you get”
934dalek, 3 Sep 2016 | Read review
“I usually prefer top floor to avoid noise, but our first floor room was very quiet.”
789alm, 26 Aug 2016 | Read review
“This hotel is adjacent to I-35/I-80 interchange! Find another hotel!”
Harleychick14, 27 May 2016 | Read review
“Quiet on south side and upper floor; no elevator; ask for renovated room”
mbbarnes, 25 Apr 2016 | Read review
“third floor on the north side of the building”
hnikelz, 24 Feb 2016 | Read review
5 of 5