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Renaissance Des Moines Savery Hotel

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Renaissance Des Moines Savery Hotel
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405 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Cleveland, Ohio, United States
Reviewed 19 December 2013

I love this hotel!! Close to everything, access to the walkways, clean comfortable rooms and very helpful/friendly staff! The rooms are a bit on the small side the for some reason the toilets are cockeyed but it seems to work. Getting to the gym in the basement is a bit of a maze but worth it. I love staying here!

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Helpful?
Thank JYinCLE
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

Thank you for the great feedback from your stay with us. We look forward to having you stay with us again in the near future.

Las Vegas, New Mexico, United States
Reviewed 13 December 2013

In spite of its many quirks (and in some cases, because of them), this hotel is THE place to stay in downtown Des Moines. The staff goes out of their way to be friendly and helpful, the valets by the door are always willing to answer questions outside their job areas, and the location on the SkyWalk, a block from...

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Helpful?
Thank Randy B
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

Thank you very much for your kind comments. Please come again soon.

Lenexa, Kansas
Reviewed 11 December 2013

The bar service was Dispicable. The bar tender, Alicia, is beyond bad. The manager, Anthony is even worse. Worst service I have ever had. Terrible. Beyond bad. Don't ever come here. Worst experience I have had.

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Helpful?
Thank 4babiea
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

I sincerely apologize for the obvious lack of service you received from my staff. I can assure you I will address with those concerned and take corrective action. Thank you for taking the time to share with me.

Minneapolis
Reviewed 11 December 2013

Besides being a beautiful and well appointed hotel, the staff is friendly. Very friendly. They took time to make suggestions for places to eat and helped with directions through the skyway. the hotel provided free shuttle service to and from our dinner and we could have used the service for shopping destinations, too. (Tips appreciated.) One young man working the...

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Helpful?
Thank JeanaF
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

Thak you for the great feed back on your stay. We hope to see you again soon.

Boston, Massachusetts
Reviewed 3 December 2013

PROS: If you're looking for some history, this is a great find. The hotel is a national historic landmark, and it's a beautiful and well-kept building in the heart of downtown Des Moines. The location is fantastic. It's on the SkyWalk, and less than a block from the city's most popular restaurants, bars and cafes. It's a few blocks from...

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Helpful?
Thank LynnJD
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

Thank you for the great feedback on yor stay. I will certainly pass along the information to my staff.

Omaha, Nebraska
Reviewed 19 November 2013

Don't let the title of my review give you the wrong impression, I am going to give this place a great review but I'll get to why I chose it at the end. I first began staying at the Renaissance 5 years ago. Fantastic hotel right in the middle of downtown Des Moines. I no longer live in Des Moines...

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1Thank Hawkinn39
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

Thank you for your feedback. I am sorry you do not find our new Coda Lounge as comfortable as the old bar. We have tried to make it like relaxing in your own living room. Thanks again for your comments.

Vancouver, Canada
Reviewed 5 November 2013

I have stayed here many times over the years. Here is my breakdown: Valet: Their staff have always been nice to me. Although sometimes hard to find the Valet staff. I believe that they are also the bellhops, so they often run errands as well. I would definitely recommend more full-time dedicated valet staff. Lobby Bar: AMAZING Staff. I forget...

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Helpful?
Thank abastara
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

My apologies for the internet service. We are working with our vendor to solve our issues on high demand time for internet. I do appreciate the kind comments on our staff and will certainly pass along your feedback to them. Thank you again.

Minneapolis, Minnesota
Reviewed 5 November 2013

Was here over the weekend to watch some Iowa Wild hockey action. Saw the Milwaukee Admirals checking in when we got there. Hotel is very nice; very representative of the Renaissance brand. Our two-double room wasn't huge, but was big enough. It also had a walk-in closet, so if you're a steamer-trunk kind of traveler, that would probably be good...

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Thank DrTrobridge
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

Thank you for the very kind comments on your stay with us. We do appreciate your feedback and for choosing us for your Des Moines stop.

San Leandro, California
Reviewed 4 November 2013

The rating should be 3.75 stars - I rounded up to four stars. My husband and I found the staff to be very helpful. We received excellent customer service during our entire stay. The room was very comfortable - we slept well every night. You can tell it is a renovated hotel because when we turned up the heat, the...

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Helpful?
Thank Jeanpr
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

Thank you for your feedback on your recent stay. We are continuing to work on our internet performance. It is only during peak usage times that we are experiencing challenges. Thank you again.

Boston, Massachusetts
Reviewed 18 October 2013

We stayed here for just one night as we were attending a wedding nearby. The staff were incredibly accommodating and friendly - seriously the best I've ever experienced. The rooms were also very nice and kind of had a throwback colonial charm. Definitely a great stay.

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Thank 8RAM6
rickylgaede, General Manager at Renaissance Des Moines Savery Hotel, responded to this review

Thank you for the very nice comments on your stay with us. I will certainly share your feedback with my team. Thanks again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Pool
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Bos
Bos
Cuisines: American
No photo provided
Coda Lounge
Cuisines: American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
This historic hotel, located in the heart of downtown Des Moines, Iowa is within walking distance to Wells Fargo Arena, Iowa Events Center, Civic Center of Greater Des Moines, Court Avenue restaurants and nightlife and East Village restaurants and shops. Start your day off right with a visit to Coda Coffee, located on the street level of the hotel, for freshly brewed Starbucks beverages. Then return in the evening to Coda Lounge to discover the hottest new lounge in downtown Des Moines. Don't miss the contemporary midwest cuisine and local products served in BOS restaurant, also located street level in the hotel. Additional amenities enjoyed by guests include a fitness center, indoor pool, whirlpool, complimentary airport transportation and complimentary wireless service. If you’re searching for a venue to host a romantic wedding, a business meeting or a conference, this hotel features over 12,000 square feet of function space, innovative meeting technology and a creative catering and culinary team. ... more   less 

Additional Information about Renaissance Des Moines Savery Hotel

Address: 401 Locust St, Des Moines, IA 50309-2311 (Formerly Renaissance Savery Hotel)
Region: United States > Iowa > Des Moines
Price Range: $291 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Des Moines Savery Hotel 3.5*
Number of rooms: 211
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Also Known As:
Renaissance Des Moines Savery Hotel Iowa
Des Moines Renaissance
Hotel Style:
#8 Business Hotel in Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Des Moines Savery Hotel staff and other travellers.
1 question
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Webster, Iowa
over a year ago

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Questions? Get answers from Renaissance Des Moines Savery Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are a little different. Best to ask about layout options.”
 of 5 bubbles LBJ2014, 14 Sep 2016 | Read review
“ask, the rooms are so random, you need to ask.”
 of 5 bubbles annarbeit, 27 Jun 2016 | Read review
“Not an issue.”
 of 5 bubbles jacktcass, 18 May 2016 | Read review
“Rooms with a street view.”
 of 5 bubbles michaelmI6840SE, 29 Apr 2016 | Read review
“Maybe ask to view the room before accepting...”
 of 5 bubbles 836dj, 5 Apr 2016 | Read review
5 of 5