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Holiday Inn Express Des Moines/Drake University

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Holiday Inn Express Des Moines\/Drake University
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140 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Des Moines/Drake University
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Showing 137: English reviews
Reviewed 11 September 2015

Recently stayed here for one night. Sorry, the place is a dump. I had a one inch gap between the bottom of the door and floor. Put a towel there. Carpet is terrible throughout hotel - old, stained and not very inviting. Hotel is very very dated. It was cheap but not any place I would ever stay again. They...

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Helpful?
1Thank Catsrok
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your stay and the valuable feedback regarding your stay with us. You and all future guests will be pleased to know that we have ordered brand new carpeting for the entire hotel. We also have many other upcoming renovations planned. We hope you can experience these renovations during a future stay with us, but if not we...

Albuquerque, New Mexico
Reviewed 27 August 2015

I stayed here while moving my daughter to Drake. The location is perfect, within walking distance of the university. The room was clean and quiet--even though the walls are quite thin all of the guests behaved themselves. Beds were comfy. However, this is just a sad hotel. It's dingy, old, and worn. The hallway carpets are stained and ugly. The...

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Helpful?
Thank Heather H
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I am pleased you found our location to be ideal for you, and also your room to be clean, quiet and comfortable. Updates are continually being made to our property. Brand new hallway carpeting will be installed soon. The other less than desirable facets of your stay will all be...

Hamilton, Canada
Reviewed 26 July 2015

I don't normally give such poor reviews but having internet that is unusable on a business trip is totally unacceptable. I tried it both in the evening and also about 5:30 AM. Not only was it slow, it would not even complete a speed test. Yes, wouldn't even complete. The other MAJOR issue was the bathroom door wouldn't close. The...

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Helpful?
Thank Scott S
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

I truly thank you for your feedback regarding your stay. What you experienced during your stay is clearly not acceptable, and I want to offer my sincerest apology to you. The issues you had are very concerning. Please trust me that they will all be corrected promptly. This does not make your stay with us any better, and I will...

Reviewed 24 July 2015

Hotel was comfortable, and clean, Complimentary breakfast was good, and the situation is excellent if you are a visitor to the University. The rooms are spacious and the WiFi is excellent. Very convenient to access most restaurants in the vicinity. Quick to reach from airport..

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Helpful?
Thank HenryFW
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I am thrilled you had such a wonderful stay and were able to enjoy our complimentary breakfast and WiFi. We look forward to your next visit to the University and stay with us.

Clarkston, Michigan
Reviewed 13 July 2015

This hotel has some pros and cons Pros: clean rooms, close to restaurants, check in was easy, easy access to freeways Cons: Lobby was dirty, dirty carpet in hallways, breakfast was awful The price is right for the area and the actual rooms were clean and comfortable so I would probably stay again, but the outside and the lobby/carpet is...

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Helpful?
Thank goodlife72
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I am glad we were able to achieve a clean and comfortable stay for you. Part of our planned renovations include new hallway carpeting, which I hope you can see first hand in a future stay with us. Until then please do take care.

Chicago, Illinois
Reviewed 12 July 2015

We needed a place to stop overnight during a cross-country road trip, and the rate of $105 was better than other chain properties in the area. We liked the idea of staying on campus with our high schooler, even though we weren't on a college visit. Exhausted from the road, we were able to get a room around 11pm without...

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Helpful?
Thank Mlunu
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

We appreciate your candid feedback regarding your stay with us. I am thrilled you were able to get checked in and to your room efficiently as you were exhausted from traveling. Also that you were able to enjoy our complimentary breakfast in the morning before heading back on the road. We take pride in the character our property has and...

Indiana
Reviewed 14 June 2015

We wanted a place to stay near downtown and the highway for one night. Prices were much higher than I expected. This hotel was more reasonable and a pleasant surprise. The staff at check-in was very pleasant and efficient. The room had everything we needed and was very clean. There is a small but well-equipped workout room which we used....

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Helpful?
Thank Buferson
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. We are very pleased that you received top notch customer service as we pride ourselves on that. Until your next stay take care!

Overland Park, Kansas
Reviewed 26 March 2015

This hotel is in a fantastic location for visiting Drake University! Unfortunately, the upkeep has not been maintained as well--there are always "wet paint" signs on doorways. The breakfast is usually very good, but on my recent visit the pancake machine wasn't working. Even when I requested help from the staff, it still wouldn't work, there was no sign displayed...

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Helpful?
1Thank 807Sharon
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback regarding your stay with us. I wan to sincerely apologize for the issues you encountered during breakfast. This is not typical for our property or staff. Your comments are crucial to us so we know where we need to be doing a better job. I trust on your next visit to Drake you give us...

Santa Fe, New Mexico
Reviewed 2 March 2015

After a long day on the road we found this hotel. Greeted warmly at the desk. We requested restaurant suggestions and was offerer Woodys Smoke Shack (see review). The room was clean and comfortable. We did notice the cleaning staff was still busy at 6pm, with a vacuum going. Small business center with no privacy.

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Helpful?
Thank jackc1212
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

Thank you for your feedback about your stay with us. It pleases me that you were able to enjoy a great meal at Woody's and found your room to be clean and comfortable. We loved having you as our guest.

Colon, NE, USA
Reviewed 2 March 2015

I booked this hotel using Hotwire's mystery rate. I was pleasantly surprised to find a Holiday Inn with this special. To be honest I was hoping for a hotel within walking distance of downtown and with the special rate it didn't work out. Taxi service does run from the hotel to downtown area for a fairly cheap rate. Desk clerk...

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Helpful?
Thank Linsee S
ExpressDrake, General Manager at Holiday Inn Express Des Moines/Drake University, responded to this review

We appreciate your positive feedback regarding your stay with us. We strive to offer great customer service, and it thrills me to read we accomplished this for you. Thank you very much for your stay with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Greetings from Des Moines, Iowa, home of the Drake Bulldogs and Drake Relays. Holiday Inn Express at Drake is at the heart of this city's renaissance neighborhood and ideally located right on campus. Seconds away are the Knapp Center, and Drake Stadium. Dining is available next door at the retro-themed favorite, Drake Diner. Follow your meal with an independent film a jaunt away at the Varsity Movie Theatre. Come visit the campus, the community, and us; we'll make you feel at home.Plenty of entertainment awaits off campus as well. Attractions include Prairie Meadows Race Track and Casino, Adventureland Amusement Park, Iowa State Fairgrounds, Principal Park, and Blank Park Zoo. Also nearby are the Civic Center, Convention Complex, Veterans Auditorium, Hy-Vee Hall and Wells Fargo Arena. We are moments from the Historical Building of Iowa, the State Capital, Living History Farms, Terrace Hill, Salisbury Mansion and Hoyt Sherman Place. Centrally situated among all of the Metro's retail districts --- four major malls, many boutiques and antique shops. Seasonal attractions are plentiful and near. Other areas of interest include The East Village, Historic Valley Junction and Downtown Court Avenue District, where nightlife is at its best. Free Wireless Internet available in all guest rooms and public areas. Whether it is business or pleasure that brings you our way, our team is ready to serve you! ... more   less 

Additional Information about Holiday Inn Express Des Moines/Drake University

Address: 1140 24th St, Des Moines, IA 50311-4309
Region: United States > Iowa > Des Moines
Price Range: $145 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Des Moines/Drake University 2.5*
Number of rooms: 52
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Also Known As:
Holiday Inn Express Des Moines/Drake University Hotel Des Moines
Holiday Inn Des Moines
Des Moines Holiday Inn
Holiday Inn Express Des Moines/Drake University Iowa
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Des Moines/Drake University staff and other travellers.
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Mount Pleasant, Iowa
4 months ago

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Questions? Get answers from Holiday Inn Express Des Moines/Drake University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second Floor corner very quiet.”
 of 5 bubbles 969brendaa, 8 Nov 2016 | Read review
“I would recommend a room on the ground level, where the rooms open out onto a central Courtyard.”
 of 5 bubbles TravellingGiulia, 28 Sep 2016 | Read review
“Ground floor is secure as it faces into internal courtyard”
 of 5 bubbles Ru198, 26 Sep 2016 | Read review
“First floor patio rooms are nice!”
 of 5 bubbles TravelingGrands2015, 25 Aug 2016 | Read review
“book aroom on the second floor at the back of the Inn.”
 of 5 bubbles geoffreye425, 28 Jun 2016 | Read review
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