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Holiday Inn Express Hotel & Suites Dubuque-West

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Holiday Inn Express Hotel & Suites Dubuque-West
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235 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Dubuque-West
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Showing 235: English reviews
Ludington, Michigan
Reviewed 13 July 2016

Although the kids in the pool are always a headache waiting to happen, the staff is there to please. I will say everything about the place was excellent, but come on guy's you need to do something about the drinking fountains in the pool area. I was going to take a picture, and they are identified as not to be...

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Helpful?
Thank David W
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a review about our property! We appreciate the positive feedback and mentioning everything was excellent! It is important to us that we receive our guest’s observations from their stay so we can continue to do what we are doing well or use your examples to better improve our hotel....

Topeka, Kansas
Reviewed 13 July 2016

We stayed in this hotel overnight while traveling with a dog. Has a designated pet area and was very nice about having our dog stay there. Location is further off highway that I would have liked, but many restaurant options nearby. Clean and comfortable stay. Breakfast is included and is good--typical of a Holiday Inn Express. Required some maneuvering, as...

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Helpful?
Thank ShayB27
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Glad we could accommodate you while traveling with your pet! We appreciate you contributing your opinions! We value your business and hope you will return! Sincerely, Lynette General Manager

Reviewed 10 July 2016

We arrived later in the evening. Emma was great! very patient and funny! She didn't hesitate to accommodate us with anything. Morning staff (gentleman) was running his tail off to make sure breakfast was prepared and coffee was hot. It was truly a great experience and very welcoming!

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Helpful?
1Thank Bridget T
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, We are so glad you had a "great experience"! We take great pride in what we do and are pleased to hear we made you feel welcomed! We, too , agree that Emma is great and value her as an employee! Thank you for your comments and business! Sincerely, Lynette General Manager

Reviewed 8 July 2016 via mobile

Staff is very friendly but it does t make up for the worn down, partially clean stay. The pool is in dire need of a draining and cleaning. When we got into our room we found a sippy cup that was left over from a previous tenant. The hot tub was semi yellow water. The smoke detectors were hanging out...

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Helpful?
Thank Urban P
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Urban P, Thank you very much for taking the time to share your comments online. We are pleased to know you liked the friendliness of our staff. However, we apologize for the cleanliness and quality of the room accommodations you received fell below your expectations. We are also sorry our pool facility was less than satisfactory. We have sent...

West Lawn, Pennsylvania
Reviewed 8 July 2016

We stayed at the property over two weekend nights. The rate was a little more expensive than other HIE but it was over the weekend and we had never had a bad experience with any HIE so I wasn't too bothered about the rate. There was a short line at check in but the two clerks were trying to speed...

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Thank Mailcommando
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for sharing your concerns with us! We would like to apologize for the frustrations you experienced while you were here! Please understand we do our best to prevent inconveniencing our guests, however in this circumstance, it is hotel policy as well as IHG standard that we receive valid funds before we grant any guest access...

Lancaster, Pennsylvania
Reviewed 7 July 2016

Check in late for one night and night auditer was great at check in and hotel was in great shape and clean. Only stay one night passing thru but if I as visited this area this would be my hotel of choice

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1Thank Tsomerssr
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for choosing to stay as you were passing through. We appreciate you making us your hotel of choice. Hope to see you again! Sincerely, Lynette General Manager

Milwaukee, Wisconsin
Reviewed 7 July 2016

This is an excellent motel on the West side of Dubuque -- about 10 minutes from downtown. The room was modern, large, and extremely clean. Bathroom was very large and bright. Everything worked properly including the A/C which is quiet and efficient on automatic -- so not running all the time. Staff was friendly and helpful. The king bed was...

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Helpful?
1Thank Frank T
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, On behalf of the entire staff, our sincerest thanks for choosing to stay at the Holiday Inn Express and Suites! We are pleased to read your comments and letting us know that you would stay again! We appreciate your business and look forward to your return should you pass through Dubuque again! Sincerely, Lynette General Manager

Fort Worth, Texas
Reviewed 27 June 2016

We've stayed at this hotel many times while visiting relatives and are always pleased with the consistency of the comfort and service. And being IHG members, the discounts we receive always make the Holiday Inn Express a good value. Just some of the highlights of this particular HIE: • Always friendly & helpful staff • Clean, spacious and comfortable rooms...

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Helpful?
1Thank Linda B
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, We are happy to hear you stay with us often and are always pleased, despite the recent issues you addressed. We do hope you will consider giving us the chance to prove we can exceed your expectations in the future as I assure you we do our best to prevent problems from recurring. Thank you for providing...

SW Iowa
Reviewed 26 June 2016

Fears of heavy rain ended our tent camping trip one night early. So we turned to this place to avoid a wet, messy time to break camp. This brand and model of hotel is quickly moving up on my list of places to stay. I was impressed with the cleanliness of the room, bathroom and service from the staff. Mattress...

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Helpful?
1Thank JohnSWIowa
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, We are pleased we were able to keep you dry! Your comments are greatly appreciated and we thank you for complimenting the hotels cleanliness and staff! Your feedback is valued and we hope to welcome you back again sometime! Sincerely, Lynette General Manager

IL
Reviewed 26 June 2016

Check in was a quick easy pleasant experience. Person was very friendly assured us to inform them of any troubles with our room or the hotel itself. Breakfast comes with the room Saturday and Sunday was 7am till 10am. Choices are there so many can be satisfied. When you do check in you do get a information sheet with restaurants...

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Helpful?
1Thank mooks5
Lynette M, General Manager at Holiday Inn Express Hotel & Suites Dubuque-West, responded to this review

Dear Valued Guest, Thank you for posting your comments! Glad you thought we were a nice hotel overall and hope to accommodate you again if your travels should ever bring you back to this area! Sincerely, Lynette General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express & Suites Dubuque West. Dubuque s newest hotel located in the West End district. Our hotel is just minutes away from Dubuque s downtown featuring major attractions such as The National Mississippi River Museum, The Diamond Jo Casino, Grand River Center, Five Flags Civic Center, Star Brewery, and Dubuque Greyhound Park and Casino (Mystique). If you are traveling to Dubuque to enjoy one of our many fun filled events such as America s River Festival, Catfish Festival, Riverfest, Summerfest, and Dragonboat Festival, you ll find the Holiday Inn Express & Suites Dubuque West s convenient location perfect for shopping and dining. While visiting Dubuque, you may want to take a short drive to Galena IL for additional shopping and sight seeing General Grant s Home and other historical sights. The Holiday Inn Express & Suites Dubuque West is designed for business travelers featuring High Speed Internet, 24 hour business center, large work desks in every room, and meeting room for groups up to 50 people. We welcome guest visiting McKesson, A.Y. McDonald, McGraw Hill, and Quebecor, Eagle Window and Doors, and Kendall Publishing and John Deere. In addition, our proximity to Loras College, University of Dubuque, and Clark College makes us the ideal location during your campus visit.Stay Smart at the Holiday Inn Express & Suites Dubuque West! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Dubuque-West

Address: 2080 Holiday Drive, Dubuque, IA 52002
Region: United States > Iowa > Dubuque
Price Range: $130 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Dubuque-West 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Dubuque-West
Holiday Inn Express Hotel & Suites Dubuque-West Iowa
Hotel Style:
#4 Business Hotel in Dubuque
#5 Family Hotel in Dubuque
#6 Romantic Hotel in Dubuque
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Dubuque-West staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Dubuque-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the first floor, just down from the lobby and it was perfectly quiet.”
 of 5 bubbles bgould1001, 21 Nov 2016 | Read review
“Rooms on west side have light from nearby businesses. No room darkening shades”
 of 5 bubbles ganzej, 2 Nov 2016 | Read review
“I doubt there is a bad room in the place...”
 of 5 bubbles IronHorseFan89, 11 Oct 2016 | Read review
“Very comfortable beds!!”
 of 5 bubbles 10bridgett, 10 Jul 2016 | Read review
“We had a room "facing" the main highway, but there is a large berm so no noise or view of traffic. Other side faces a service road.”
 of 5 bubbles frankt556, 7 Jul 2016 | Read review
5 of 5