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Hilton Garden Inn Dubuque Downtown

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Hilton Garden Inn Dubuque Downtown
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523 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Dubuque Downtown
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Showing 519: English reviews
Saint Michael, Minnesota
Reviewed 4 weeks ago via mobile

Housekeeping was well below expectations. Hair in more places than you can imagine and some sort of stain (blood?) on the bathroom wall. Being that the casino was attached, the lobby smells like smoke - thankfully the rooms did not!

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Helpful?
Thank MatthewP275
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

I am sorry to hear about your stay with us and that we fell short of your expectations. I will revisit with housekeeping regarding cleanliness and we are replacing an air unit that provides make-up air into the lobby that has been causing the issues of unbalanced air pressure in our building. Please give us another opportunity to serve you.

Dubuque
Reviewed 20 March 2017

The hotel and staff were great. Clean rooms, nice pool and hot tub. The bartender at the restaurant Thursday was great but the guy on Friday acted annoyed by our presence. He did serve us but he wasn't very attentive.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank patrickmD9675JW
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Great to hear you had a great trip to Dubuque, we do strive to meet all our guests needs with outstanding service and amenities. We hope you give us another opportunity to serve you.

Palm Springs, California
Reviewed 17 March 2017 via mobile

My elderly Mother , Sister and I reserved the Suite at the Hilton. It was $209.00. We wanted the one bedroom and the living area with the sofa bed. If you are deaf or are not bothered by noise- perhaps you would be OK. The room is surrounded by noisy outside venting that two cell phone noise apps could not...

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Helpful?
Thank martinione
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

So sorry to hear you did not receive the service you should have at my hotel. I will address your concerns with my staff and hope to see you again soon. Please give me a call directly to book your future stay with us, I would like to treat you to a complimentary night on us.

Waukesha, Wisconsin
Reviewed 16 March 2017

I came here with my mom and sister for my mom's birthday (she loves the slots!). The hotel room was nice - had a fridge, microwave, keurig, and a nice "bar" ish area to store your stuff (it was just the avg room, so no suite or anything). Beds were comfortable and the bathroom was nice. The front lobby had...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank kmada994
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Great to hear you enjoyed your stay with us and had a chance to relax in the casino. We are about to begin a complete guest room renovation, please check out our new look soon!

Lancaster, Wisconsin
Reviewed 15 March 2017 via mobile

We went down to celebrate two of our relatives birthday. We had a great time. Pool- the pool was a good size pool and the hot tub was also nice. The only negative is the staff from the restaurant will come out back to smoke and you can see them. Did not bother me but was tacky. Houlihans restaurant- they...

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Helpful?
Thank Gpackergal
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks so much for the compliments! I will share with my team and look forward to seeing you again soon!

Asbury, United States
Reviewed 13 March 2017

All around an enjoyable stay, from staff everyone was helpful, the hotel was easy to access, to restaurants nearby entertainment and the room was clean and the large bathroom with jacuzzi was an added bonus. East to register, was treated to an upgrade which made the stay all the better.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jeff C
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Awesome to hear you had a great time! We do offer nice suites as upgrades, and have plenty of options from the casino to walking trails with river views. We do offer plenty of activities for all. Hope to see you soon!

Crystal Lake, Illinois
Reviewed 8 March 2017 via mobile

We have stayed at this HGI several times and every time we stay our encounters with the people working here is wonderful. The rooms and lobby are clean, the morning breakfast service is friendly and we have never been bothered or noticed an odor of smoke from the casino area. In fact, there is a very long separation thru a...

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Helpful?
Thank chitown73
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks so much for your compliments regarding your stay with us! I will share with my team and look forward to seeing you again soon! Please reach out to me directly if I can be of personal assistance.

Madison, Wisconsin
Reviewed 7 March 2017

Overwhelming smell of cigarette smoke from adjacent casino throughout hotel and lobby. Made stay very unpleasant and will not return for this reason. Not a "smoke-free" hotel'! The service desk said it is their #1 complaint! Wonder why they haven't warned guests. Wont return to hotel for any events.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Montanatrip
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

I do apologize for your recent experience at my hotel. We did just build an outdoor covered courtyard with a fire pit for all to enjoy and designate a smoking area away from the front door. Please give us another opportunity to serve you, we have an outstanding property.

Madison, United States
Reviewed 7 March 2017

This hotel is in a great location especially if visiting the local Mystic Casino or hockey rink. Yet it also has some problems based on the location. We were there with family and because of its location we did run into a few adults that were very intoxicated from the afternoon or evening of gambling. I don't have a problem...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 655caleb
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for taking the time to review our hotel. We are located next to a casino and do provide security to make sure all our guests safety are of top concern. Any issues are addressed by uniformed local officers on site. Please give us another opportunity to serve you.

Madison, Wisconsin
Reviewed 2 March 2017 via mobile

Room was nice but we were located near an elevator so I got a little noisy. We checked in on a Saturday and our room was not ready. They did get it ready within an hour and provided free drink tickets but when we went into the hotel bar to redeem our tickets at 6pm there were several others still...

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Helpful?
Thank Kate C
KenHaugen1, General Manager at Hilton Garden Inn Dubuque Downtown, responded to this review

Thanks for taking the time to review our hotel. We do try and work with every guest and get them the room the choose by 3pm check-in. Our goal is to provide service to your expectation and look forward to seeing you again soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Dubuque Downtown

Address: 1801 Greyhound Park Rd, Dubuque, IA 52001-2381
Region: United States > Iowa > Dubuque
Price Range: $130 - $364 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dubuque Downtown 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hilton Garden Inn Dubuque Downtown Hotel Dubuque
Hilton Dubuque
Hilton Garden Inn Dubuque Downtown Iowa
Hotel Style:
#3 Romantic Hotel in Dubuque
#4 Family Hotel in Dubuque
#5 Business Hotel in Dubuque
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Dubuque Downtown staff and other travellers.
2 questions
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McHenry, Illinois
over a year ago

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Questions? Get answers from Hilton Garden Inn Dubuque Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take the upper floor to eliminate noise”
2bobj, 26 Apr 2017 | Read review
“When we checked out Monday morning there were numerous other guests also checking out and everyone said there stay was really nice.”
BobOconomowoc, 22 Feb 2017 | Read review
“Rooms on the back of the building (north side?) have river views.”
  • view from third floor room
lesuerg, 29 Jan 2017 | Read review
“We had a group of 10 and rented a suite and additional rooms. Having the suite for all of us to gather together was perfect!”
658paulan, 22 Jan 2017 | Read review
“I found the ground floor room very convenient.”
ValpJ, 18 Dec 2016 | Read review
5 of 5