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Earl's Regency

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Earl's Regency
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1,851 Reviews from our TripAdvisor Community

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Showing 1,632: English reviews
Reviewed 21 February 2016

I have been to many hotel in Sri Lanka and in many other countries and by far truly the worst hotel we have ever stayed in, thank heaven it was only for one night. Even though the hotel is located in such a nice place the staffs make it absolutely the worst ever. The staff at Hotel are soooo not...

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Helpful?
1Thank mffas
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, Thank you very much for visiting Earl’s Regency and for sharing your experience with us on Trip Advisor. We regret very much the unpleasant experiences you had to face during your stay and we humbly apologize for the inconvenience caused. Delivering superior customer service experiences is a priority to us and we are truly saddened that we...

Riyadh, Saudi Arabia
Reviewed 20 February 2016 via mobile

Cozy welcome by the staff, amazing rooms view , amazing swimming pool and children playing area , diverse and delicious food especially the seafood night.... overall wonderful and amazing experience, romantic place.

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Thank jalalmuhsen
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, We are glad to see that you have received a warm welcome at Earl's Regency and we really appreciate your keenness in placing a review on TripAdvisor. We are thrilled by your lovely comments on the amazing gastronomic experiences including the tantalizing seafood treats and we are waiting to welcome you again. Yours Sincerely, Upul Gedarakumbura, General...

London, United Kingdom
Reviewed 20 February 2016

DO NOT GO TO THIS HOTEL. service is crap. the staff will make you feel like you stepped in to their own house and demanding them to treat you well. the general manger should be fired ASAP. I can see so many bad reviews in here and Aitkenspence is not taking any action to rectify this so avoid going there.

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Helpful?
1Thank MeeraMc7
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, Thank you very much for visiting Earl’s Regency and for sharing your experience with us on Trip Advisor. We regret very much the unpleasant experiences you had to face during your stay and we humbly apologize for the inconvenience caused. Delivering superior customer service experiences is a priority to us and we are truly saddened that we...

Singapore, Singapore
Reviewed 18 February 2016

This hotel was a surprise. I was initially put off by the sheer size of the hotel, but my fears were put to rest very quickly. Arrival checkin and welcome was friendly and professional. The service was exceptional. We were there for New Year's eve and it was a lavish and beautiful buffet. Everything of the best was on offer....

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1Thank NerineJ
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, It is our pleasure that you have enjoyed the New Year's eve very much with the exceptional service of our staff members. We are really impressed by the encouraging review you have placed on TripAdvisor. It is so nice to see that you and your loved ones have enjoyed the hotel itself to the fullest. We are...

Blackpool, United Kingdom
Reviewed 18 February 2016

Away in the hills with the most wonderful views, tranquil and charming. Staff very helpful especially with the wifi problems I was experiencing. Very busy dining room with many different groups and nationalities. Bufffet meals which when dining room busy was difficult to navigate. Some areas to eat outside, but had to come in to get food. Music on both...

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Helpful?
Thank irenew
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, We are really impressed by the encouraging review you have placed on TripAdvisor. Many thanks from Earl's Regency for selecting us as your preferred holiday destination. Thank you very much for the applause given on many aspects and we are glad to receive such positive endorsements. We are glad to see that you are willing to pay...

London, United Kingdom
Reviewed 17 February 2016

Well placed on hillside above Kandy. Our room had river views and a good balcony with jacuzzi. We ate twice in the Northern Indian restaurant where the food is delicious and service professional and friendly.

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Helpful?
Thank World2c0
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, Many thanks from Earl's Regency for selecting us as your preferred holiday destination. We really appreciate your keenness in placing a review on TripAdvisor. We are glad that you have enjoyed lovely views from the balcony. We surely will strive to keep the high standards of the culinary experience at our best at all times. We are...

Horsham, United Kingdom
Reviewed 16 February 2016 via mobile

This Sri Lankan Colonial hotel is an amazing building located on the side of the Kandy Town with picturesque views of Kandy and the natural landscape. Take a step back in time to Sri Lankan British Colonialism. The Sri Lankan traditions of local foods and traditional international cuisines tantalise the tastebuds. The accommodation consists of well appointed rooms, The rooms...

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2Thank littledavi1981
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, We are truly impressed by the encouraging review you have placed on TripAdvisor. It is so nice to see that you and your friends have enjoyed the hotel itself to the fullest. It is our pleasure to see that you have given many positive endorsements and we are much grateful of the suggestive comment on improving the...

Reviewed 16 February 2016 via mobile

10 mins from Kandy city center, the resort is a perfect place for unwinding and enjoying its swimming pool and spa. Food at the Indian restaurant was good, rooms were spacious (with a jacuzzi). The small balcony was perfect for a morning cup of coffee. In all a good place if you want to relax.

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1Thank Deep J
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, We are really impressed by the encouraging review you have placed on TripAdvisor as well as the title of it saying your stay was serene. Thank you very much for the lovely recommendation as a relaxing resort We invite you to pay another visit to us soon and we are waiting to offer you more tender memories...

Singapore River, Singapore
Reviewed 15 February 2016

Stayed as part of a week's South Sri Lanka tour. This hotel has great views from the room and from the terrace restaurant. Service was great - from the reception, housekeeping to the restaurant staff. For example, the waiters were prompt in attending to everyone. When requesting for tea after our dinner, my wife inquired whether there was ginger flavoured...

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1Thank wat hoi s
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, We are really impressed by the encouraging review you have placed on TripAdvisor. Many thanks from Earl's Regency for selecting us as your preferred holiday destination. It gives us great pleasure to see that you and your loving wife have received extremely friendly service from our staff members and we are glad to receive such positive endorsements....

london
Reviewed 15 February 2016

After the Heritance Kandalama, we breathed a sigh of relief to get to this hotel, which was comfortable and welcoming. Everything was well designed and well thought out. Small things, like electric sockets in the right place, make such a difference. The food was excellent and the pool area though small, very pleasant. As the rooms are in a different...

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Thank verity1
Nipuni S, Manager at Earl's Regency, responded to this review

Dear Valued Guest, Thank you very much for the appreciations on the cuisine, the rooms and the pool areas of Earl' Regency. We are truly impressed by the encouraging review you have placed on TripAdvisor. We hope that you would pay another visit to us soon with your family and friends and we are waiting to offer you some more...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Earl's Regency the crown jewel of the Kandyan Kingdom. The grandeur of an ancient Citadel adorned with contemporary 5-star luxury. A landmark of impeccable taste and unique style where one can unwind and relax while experiencing all this world has to offer. Fully air-conditioned and elegantly designed rooms with a view of the mountains and the Mahaweli river, sumptuous dining and exclusive reviving Balinese treatments at our spa. The hotel exudes opulence and grandeur. Every corner offers fresh delights for weary eyes, from the palatial lobby with its waterfall, to private corners set aside as mini lounge areas to gaze at the wonder just beyond. Stay at Earl's Regency, one of the finest Kandy hotels and your memories will include the warm hospitality of truly Sri Lanka. ... more   less 

Additional Information about Earl's Regency

Address: 84 Tenna Kumbura, Tennekumbura 20166, Sri Lanka
Region: Sri Lanka > Central Province > Tennekumbura
Price Range: $117 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Earl's Regency 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Earl`s Regency Hotel Kandy
Regency Hotel Kandy
Regency Hotel Earls
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Questions & Answers

Here's what travellers have asked, with answers from Earl's Regency staff and other travellers.
11 questions
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Beijing, China
over a year ago
Mumbai (Bombay), India
Muscat, Oman

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Questions? Get answers from Earl's Regency staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the pool have better views than the one we had - however ours was very quiet.”
  • Rooms over looking the pool.
 of 5 bubbles susann210, 24 Mar 2017 | Read review
“on 4th floor above the pool (for sunset view...)”
 of 5 bubbles christophebalet, 19 Mar 2017 | Read review
“I think all are OK from what I could see.”
 of 5 bubbles johngM9975JU, 16 Mar 2017 | Read review
“5th Floor gives a superb view”
 of 5 bubbles 739dineshc, 10 Mar 2017 | Read review
“they all have great views”
 of 5 bubbles pietro90, 7 Mar 2017 | Read review
5 of 5