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Club Amigo Costasur

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15/05/2017 16/05/2017
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Club Amigo Costasur
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560 Reviews from our TripAdvisor Community

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Showing 296: English reviews
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Reviewed 2 days ago NEW

Hands down, one of the worst hotels I have ever stayed in. We visited this hotel for 2 nights as park of Thomas Cook's classic Cuba tour. We checked in as all inclusive. Hotel itself from the front looks lovely, beach is beautiful - although very shelly (wear flip flops or else you will cut your feet to bits). However,...

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Helpful?
Thank Staceysharon379
London, Canada
Reviewed 1 week ago

After an 8.5 hour delay we finally arrived at Club Amigo Costasur. The front desk informed us to go eat quickly as the dining room would be closing soon. The check in was swift as there were only 6 of us on the bus for this Hotel. When we woke up in the morning and opened the door of our...

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1Thank caribbean_breezes
Liyenis G, Director de Relaciones Públicas at Club Amigo Costasur, responded to this review
Google Translation

Estimado cliente, Muchas gracias por su opinión, esperamos regresen pronto. La piscina natural y los bungaloes son siempre unos de...

Hong Kong, China
Reviewed 1 week ago via mobile

We joined the tour and assigned to stay in this hotel. It's a resort hotel with all the meals and drinks inclusive. First of all, the service is crap, whether you are in the bar or in the restaurant . Food is very average and choice is limited. Both my son and our tour guide has an upset stomach after...

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1Thank LBBL_Linda
Los Angeles, California
Reviewed 1 week ago via mobile

Stayed for two nights of a 9-day tour of Cuba. Was excited for the beachfront location, but was highly disappointed after our two-night stay. Positives: beach location. Negatives: 1) Our air conditioner didn't have a remote and there was no way to manually adjust the freezing temperature or the full-force air unless we hit the off button. On the second...

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Thank vdv
Clifton, New Jersey
Reviewed 1 week ago

This was so disappointing. The gym (if you can call it that) reeked of poop. The food was virtually inedible, even for breakfast. The wait staff doesn't clean the table between diners. I couldn't eat anything here for fear of getting sick. The room was an icebox. There is no water in the rooms in the afternoon, although it comes...

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1Thank Becker45
Liyenis G, Director de Relaciones Públicas at Club Amigo Costasur, responded to this review
Google Translation

Estimado cliente, Lamentamos su opinión, todos los encargados de las distintas áreas conocen su opinión y trabajarán para enmedar los...

Towcester, United Kingdom
Reviewed 2 weeks ago

The window to our balcony had been replaced buy a sheet of wood which did not fit the frame. We stayed for three nights and only had hot water on the first night. The room, which was on the third floor, was clean and we had a good view of the sea. Food was plain. The pool bar was OK...

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Helpful?
Thank Paul c
Liyenis G, Director de Relaciones Públicas at Club Amigo Costasur, responded to this review
Google Translation

Estimado cliente, Lamentamos los inconvenientes ocurridos durante su estancia. Trabajaremos para rectificar los fallos ocurridos y nuestras disculpas por la...

Reviewed 2 weeks ago

Club Amigo offered a great location on the water in Trinidad. The hotel is all-inclusive, offering a variety of drinks in small plastic cups. The buffet meals offered a variety of options, and while none of the food was amazing it served its purpose. The rooms had a balcony and were clean, although the only time we spent inside was...

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Helpful?
Thank TravelingCarrs
Liyenis G, Director de Relaciones Públicas at Club Amigo Costasur, responded to this review
Google Translation

Estimado cliente, Muchas gracias por sus comentarios en nombre del personal del hotel. Esperamos regresen pronto y puedan ser promotores...

Toronto, Canada
Reviewed 22 March 2017

After reading the reviews online, I was nervous but this place turned out to exceed my expectations. It was beautiful, clean and staff was very friendly. Our room was cleaned day and night with no issue. These 2 sweet twin sisters were in charge of our room. Always smiling and happy. They'd wake me up with a sweet "Holaaa". They...

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1Thank Iman K
Liyenis G, Director de Relaciones Públicas at Club Amigo Costasur, responded to this review
Google Translation

Estimado cliente, Muchas gracias por sus comentarios, esperamos regresen pronto. Mantendremos nuestros servicios para continuar recibiéndolos de esa manera. En...

Aiea, Hawaii
Reviewed 17 March 2017

Our tour group stayed at this hotel for two nights while we toured around Cienfuegos and Trinidad. The room that I had was quite large for a solo traveler and I had a beachfront view from the 2nd Floor. Unfortunately, I could not see the beach due to the trees planted along side of the hotel wing. The bathroom was...

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1Thank Cavalierjim
Liyenis G, Director de Relaciones Públicas at Club Amigo Costasur, responded to this review
Google Translation

Estimado cliente, Muchas gracias por sus comentarios, revisaremos la iluminación del baño y de ser necesaria otra luz pues tendremos...

Montreal, Canada
Reviewed 15 March 2017

Our grand children ( 6,3,and one year) just want to come back for next year recess. The beach natural pool is excellent and safe for kids, the staff very nice with kids and their requests for drinks! It is our fifth stay and the improvements are noticeable, beds, food,maintenance. The staff is as always very serviceable and smiling. Thanks to...

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Helpful?
2Thank Eric B
Liyenis G, Director de Relaciones Públicas at Club Amigo Costasur, responded to this review
Google Translation

Estimados clientes, Ha sido un enorme placer recibir y atender a toda su familia en esta ocasión. Esperamos todos regresen...

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15/05/2017 16/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Concierge

Additional Information about Club Amigo Costasur

Address: Playa Maria Aguilar, Playa Ancon, Cuba
Region: Caribbean > Cuba > Sancti Spiritus Province > Playa Ancon
Price Range: $101 - $207 (Based on Average Rates for a Standard Room)
Number of rooms: 131
Also Known As:
Club Amigo Costasur Hotel Trinidad
Costasur Hotel Trinidad
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Questions & Answers

Here's what travellers have asked, with answers from Club Amigo Costasur staff and other travellers.
28 questions
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Questions? Get answers from Club Amigo Costasur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the third floor if you want a sea view, away from stairway if you want quiet.”
Paulc481, 16 Apr 2017 | Read review
“Look into a bungalow before taking a room in the tower”
Cavalierjim, 17 Mar 2017 | Read review
“bungalows are best in front of the sea”
V1163FNericb, 15 Mar 2017 | Read review
“Book a bungalow - they are charming and quiet.”
971brendak, 19 Feb 2017 | Read review
“Bungalowst for the view alone and can accommodate a small family since there's a sitting room that can have a bed for a child.”
Lors2702, 8 Feb 2017 | Read review
5 of 5