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Holiday Inn Express & Suites Urbandale

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Holiday Inn Express & Suites Urbandale
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154 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Bentonville, Arkansas
Reviewed 2 weeks ago

This is a typical Holiday Inn Express. This seems like a new hotel but not decorated like some of the other more modern ones. Check in was very fast and quick. We were on the 3rd floor and the hallways had an odor which might have been stale air or something else. But, the room itself was fine and was...

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Helpful?
Thank Andrew T
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. We appreciate you taking the time to let us know about your stay. As with all of our reviews we will use your comments to make sure that we can continue to grow and provide the excellent service you have come to expect.

Minneapolis,Mn
Reviewed 2 weeks ago

Stop here just before Christmas, The hotel is off of a service road that parallels Plum Drive, the entrance to the service road is at the hotel before you get to the Holiday Inn Express, or you have to drive pass and come back at the next entrance to the service road. The room was quiet, but found the bed...

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Helpful?
Thank business-traveler-Mn
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for choosing us for your Christmas stay. We are thrilled you enjoyed your time with us and apologize for the difficulties finding our entrance. We are in a growing area and some changes are being made to Plum Drive in the upcoming years.

Kansas City
Reviewed 21 November 2016

Stayed for four nights in November for business. It's your typical HIE hotel. So, if you've stayed in one before it's no different. In the morning, I never did see anyone at the front desk. They always had a sign up to call an extension. Not the best of customer service. As a Spire member, I'm still waiting for my...

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Helpful?
Thank kkitelin
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback bout your most recent stay with us. We apologize for the issues you mentioned in your post and will work to get these items rectified with our team. We hope to see you again and thank you for your loyalty as a Spire Elite member.

Lancaster, California
Reviewed 16 November 2016

I had to stay here for a few days on a business trip. This place had nice rooms, nice staff and a nice overall property. There was plenty of parking and the breakfasts looked good. I would stay here again.

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Helpful?
Thank brandon F
Nick C, Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to let us know about your stay. It is our goal to have our guests leaving our property feeling great about their lodging decision. We look forward to you paying us a visit again in the near future.

Columbia, Missouri
Reviewed 26 October 2016

Great HIE property offering the usual amenities. Bright, cheerful decor....clean and comfortable. Travel plans only allowed us to stay there for one night....would have enjoyed staying longer! Staff was helpful, courteous, friendly and professional. Highly recommend.

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Helpful?
Thank step515
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for the feedback on your most recent stay. We are thrilled that you enjoyed your time with us and look forward to your next visit.

Belleville, IL
Reviewed 26 September 2016

Check-in was easy and efficient. Clerk was friendly and able to answer all questions. Room was clean, orderly and quiet. Bathroom was well supplied with necessary items and easy to use. Comp breakfast had most of the necessary items. Hot items were hot and the cold items were cold. Check-out was simple. Recommended.

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Helpful?
Thank Jimbo1937
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback. We are thrilled that we were able to provide you with the service you come to expect during your travels. We hope you have a chance to come and visit us again in the near future.

Hudson, Wisconsin
Reviewed 22 September 2016 via mobile

Comparisons are not good, but sometimes needs to be done. We stayed before at the Hilton near by. Big difference. The Holiday Inn has a average service. Breakfast not even close to the Hilton Garden Inn. The unexplained is that the Holiday Inn has the coffee makers in the BATHROOM. It is completly insane. The hotels are only 5 blocks...

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Helpful?
Thank cetobler
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for taking the time to give us some feedback. We apologize that you did not fully enjoy your time with us and will be using your comments to further coach and train our team.

Schaumburg
Reviewed 12 September 2016

This was just a one night stay but we were very impressed with this hotel. The desk person was very friendly, room was nicely furnished and very clean. Comfortable bed. Continental breakfast was typical but good. Great cinnamon buns! Would stay again when in the Des Moines area.

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Thank LadyclaireSchaumburg
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for choosing us as your first Holiday Inn stay! We are thrilled that you were able to relax and enjoy your time with us. We hope to see you again on your next visit to Urbandale!

Fort Dodge
Reviewed 28 August 2016 via mobile

We had a friends weekend to see the Cubs game. When we first walked into the room, there was a bad smell coming from the bathroom. Then the TV wouldn't work. We called the front desk and they moved us right away. The breakfast was very good. The second room was much better.

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Helpful?
Thank Cheryl T
Nick C, General Manager at Holiday Inn Express & Suites Urbandale, responded to this review

Thank you for your feedback about your recent stay with us. We apologize that we got off to a bad start with you, but are happy we could get you all set to enjoy your Cubs weekend. We do hope that you will come back and see us again in the near future.

Tama, Iowa
Reviewed 20 August 2016

We stayed at the Holiday Inn Express in Urbandale after a long day at the local amusement park (Adventureland). We arrived after 11 PM and I was happy that check in was very fast and efficient. Our room was pretty standard, two beds, decent size. The only real issue that I had was that our bed ( two kids in...

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Thank Carny1230

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express & Suites Urbandale

Address: 8789 Plum Dr, Urbandale, IA 50322-6245
Region: United States > Iowa > Urbandale
Price Range: $152 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Urbandale 2.5*
Number of rooms: 93
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Urbandale staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Urbandale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure things work before settling in”
 of 5 bubbles PatW622, 16 Aug 2016 | Read review
“Check to see if there is a major event in the area with younger individuals”
 of 5 bubbles 998RICHARDS, 8 Jul 2016 | Read review
“Go to the IHG website”
 of 5 bubbles suzannelt, 4 May 2016 | Read review
“Stay on south side if you want to be the furthest from interstate I-80”
 of 5 bubbles tonyandk, 22 Dec 2015 | Read review
“The interstate is north of the property. The farther south you are, the quieter it will be.”
 of 5 bubbles 78MatthewH, 12 Aug 2015 | Read review
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