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Extended Stay America - Des Moines - Urbandale

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Extended Stay America - Des Moines - Urbandale
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73 Reviews from our TripAdvisor Community

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Showing 73: English reviews
Urbandale, Iowa
Reviewed 29 August 2016

Love my long term but temporary home. I sold my condo in March and had several pending matters in Des Moines, as well as hopes of getting a visa to settle in the UK. I needed a place to stay put and have effectively made my room at Extended Stay America into a cozy bed-sitting room. I love to cook...

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Helpful?
Thank GrannyEllen
Manager_11525, Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Your feedback is very important. It is satisfying to hear we are able to accommodate you well why you wait for your appeal. I am pleased our staff is providing you with excellent customer service and you are enjoying the fully equipped kitchen provided in your room. Thank you again for your review. We look forward to seeing you in...

Lawrence, Kansas
Reviewed 3 August 2016 via mobile

For the price, it's not a bad value. The bed is comfy, and the room has a good refrigerator. I liked the bath tub that looks as though it was made from recycled material. Be warned, however, the breakfast is less than thin. Solidly decent coffee, otherwise, just pre-packaged muffins and granola bars. And that. is. it.

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Helpful?
Thank AirJanet
Manager_11525, Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

We appreciate you taking the time to write a review. I'm glad you were able to have a great experience, but disappointed that our grab-and-go breakfast did not meet your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Marion, Iowa
Reviewed 8 June 2016 via mobile

Needed a place to crash for the night after meeting clients but with easy access to downtown for a late morning meeting. I didn't want to break the bank for a 9-10 hour stay. Clean room. Other reviewers had me in a panic after I read them post-booking. Only two things I found to be true: 1) my second floor...

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Helpful?
Thank CraigAdamson
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Craig - Thank you for your review. We apologize that our grab-and-go breakfast did not meet your expectations. We offer a variety of quick options for our guests that do not have time to cook in their fully equipped kitchens. We will review your feedback and use it to improve our offering. We look forward to hosting you again in...

Omaha
Reviewed 17 May 2016

My wife and I were in Des Moines for a concert most of the downtown hotels were booked. We wanted to be closer to the venue but it didn't work out. We chose this location because it was on the west side of town and closer to home. It turned out to be a very nice place and easy dive...

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Helpful?
Thank OmahaFamily
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased to read that we were able to meet your expectations and provide you with a great experience. It's wonderful to hear that you enjoyed our comfortable accommodations as well as our convenient location! Thank you again for posting your review. I...

Longmont, Colorado
Reviewed 5 May 2016

Excellent hotel,my home away from always a reclining chair plenty of light.this is extended stay it my residents on the road.they do not have dishes but this has been a health issue.now they are clean and sanitized for your protection.BUT you have to request what ever you need.

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Helpful?
Thank christophermgaff
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you so much for posting a review of our property. I'm thrilled that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Trego, Wisconsin
Reviewed 26 April 2016 via mobile

The motel is located in a commercial area without any eating establishments or shopping nearby. It is clean, modern, and attractive. The staff is friendly and efficient. I feel the pet charge is higher than comparable motels and inconvenient when the room is on the 3rd floor and a long distance to walk. Most dogs are not familiar with elevators...

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Helpful?
Thank kowgirl2007
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our staff. We appreciate you letting us know about assigning pets to the third floor. We are sorry for this issue, and I will be sure to work with our staff to make sure we do our best to accommodate all...

Denver, Colorado
Reviewed 19 April 2016 via mobile

Staff were very friendly, nice room and kitchen, Wi-Fi was ok, when we first got in the room the phone wasn't working and the sink was leaking but that got taken care of quickly, the maintenance guy came the next morning to fix the sink and they brought a new phone. I thought it was over priced and the location...

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Helpful?
Thank Roxie_Tyler
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we were unable to exceed your expectations. I will be sure to work with our staff to ensure we are thoroughly inspecting rooms prior to guest arrivals. Still, I am glad to read that we were able to quickly...

Reviewed 20 March 2016 via mobile

Not a fan. No dishes or silverware in the room. Uncomfortable beds. Location is not near any attractions. Pre packed muffins does not constitute as a breakfast. No drink choices for kids. Hot tea and coffee only. Not a good setup with bathroom door opening into kitchen.

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Helpful?
Thank Chad N
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that we failed to meet your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. As this hotel’s manager, I can assure you that I have shared your comments...

Moline, Illinois
Reviewed 30 December 2015

no smoking rooms staf not doing nothing but worry about getting u in rooms r dirty they don't care about clean ness at all no tp in my room because they ran out under budget motel wouldn't let no body go there for any mount of money paid to me

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Helpful?
Thank steven4613
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the service and cleanliness during your stay is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will be coaching and retraining our staff to make sure your experience is not repeated. Thank you very...

Saint Joseph, Minnesota
Reviewed 8 October 2015

When I first moved to Des Moines, Extended Stay America in Urbandale was my home away from home. I stayed there for two months as I settled into a new job and searched for a new place to live. It was a good choice as I found the staff extremely friendly, supportive and inviting. I worked with the front desk...

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Helpful?
Thank charles c
Manager_11525, General Manager at Extended Stay America - Des Moines - Urbandale, responded to this review

Thank you so much for posting a review of our property. I am so pleased to read that we were able to accommodate your needs with excellent customer service as well as a comfortable room. I truly appreciate your comments about our grab-and-go breakfast and fully equipped kitchens. The staff and I would like to thank you again for posting...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Des Moines - Urbandale

Address: 3940 114th St, Urbandale, IA 50322-2068
Region: United States > Iowa > Urbandale
Price Range: $93 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Des Moines - Urbandale 2.5*
Number of rooms: 20
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Also Known As:
Extended Stay Urbandale
Urbandale Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Des Moines - Urbandale staff and other travellers.
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Questions? Get answers from Extended Stay America - Des Moines - Urbandale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I am on the first floor facing parking and across hall from laundry. Amazingly quiet.”
 of 5 bubbles GrannyEllen, 29 Aug 2016 | Read review
“Ask for a blow dryer when you check in. The rooms do not have them”
 of 5 bubbles OmahaFamily, 17 May 2016 | Read review
“none of them no good looks but a high way”
 of 5 bubbles steven4613, 30 Dec 2015 | Read review
“Convenient location, friendly staff”
 of 5 bubbles charlescU3827EZ, 8 Oct 2015 | Read review
“Avoid rooms near stairs and elevators.”
 of 5 bubbles horizontransport, 1 Sep 2015 | Read review
5 of 5
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