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Now this chain of hotel properties is of course for those in a city for a while. I think it caters mostly to workers more so than the suit and tie crowd. We check in at the rather crappy front desk and get on the...More
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 30 October 2014
The staff and I read your comments about your stay with us. The situation you described regarding the odor in you room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we will be working to...More
I had made a reservation via Priceline for a studio. When I checked in at 5pm I was offered a non smoking room. The receptionist MEGHAN was not at all professional and rude in talking. We realized that the toilet was a jammed toilet at...More
1 Thank Abhisekh B
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 14 November 2014
Thank you for taking the time to write a review of our hotel. I am very sorry to hear about the issues you experienced with your toilet and the overall cleanliness of your hotel. As well, I apologize that our staff did not attend to...More
We booked a non-smoker room through Hotels.com at this hotel. We got there around 1AM and to our surprise got a smoker room. We were so tired of our long road trip that we decided to stay and tolerate: The room was so stinky that...More
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 15 October 2014
Thank you for your recent review of your stay. The situation you described regarding you being given a smoking room despite your reservation is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, I will be working with my...More
The girl at the front desk with long blonde hair was friendly and helpful but that is as far as it goes for the pros for this hotel and we are glad we only had to stay one night, Where to begin on the cons,,,,1....More
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 17 November 2014
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that towels were rough and bed was uncomfortable. We do not keep...More
The room was clean upon arrival, but during the two week stay my coworker and I had to beg for clean sheets and towels. We only received towels and sheets twice in 12 nights from the front desk. We had to steal them from unattended...More
Thank Brad L
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 17 September 2014
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the lack of housekeeping services during your stay. We can assure you that we have reviewed our housekeeping schedules with our staff to ensure your...More
US$79 - US$138 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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