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Comfort Inn & Suites Waterloo

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165 Reviews from our TripAdvisor Community

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Showing 165: English reviews
Cedar Rapids, Iowa
Reviewed 12 July 2016

The front desk clerk that checked us in on our first night was awesome and super friendly. Rooms small but remolded and clean, so nice. The air-conditioner was crazy loud at night, had to turn off so we could sleep. Didn't even attempt to eat the free breakfast as it was all pastry and microwave items. Kids did enjoy the...

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Helpful?
Thank MErdahlus
James B, General Manager at Comfort Inn & Suites Waterloo, responded to this review

Thank you for writing this review. I apologize if I or my staff did not fully explain our policies. I do understand your frustration and I will do some more training with everyone, so that our future guests do not have the same issues. We always put our guests first, and we will do whatever possible to ensure that everyone...

Reviewed 10 July 2016 via mobile

I ever go back to waterloo Iowa I'll definitely be staying here again beds was soft and comfy only problem I had was there wasn't very much parking room for my truck and trailer the front desk lady was Very nice greeted me with a smile and let me check in early after driving all night

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Helpful?
Thank corey h
James B, General Manager at Comfort Inn & Suites Waterloo, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I wish I had a little more parking as well, but I am glad that we had room for you! We hope to see you again soon! Sincerely,...

Reviewed 28 June 2016 via mobile

A place I stay very frequently, absolutely love staying there. The staff does there duties very well and professionally. I would recommend staying here . Very good location, close to a lot of fine resurants.

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Helpful?
Thank John P
James B, General Manager at Comfort Inn & Suites Waterloo, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Our staff is looking forward to you next arrival! Sincerely, JIM

Reviewed 25 June 2016 via mobile

Front desk staff very friendly and accomodating. Breakfast was satisfying. Lighting not the best. Cable was very spotty. Bath tub was kind of goofy - no flat surface to stand on, i felt unstable and off balance. Several of my friends commented the same about the bath tub.

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Helpful?
Thank Patti B
James B, General Manager at Comfort Inn & Suites Waterloo, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I will look into the tub issue, and make sure we are providing the best experience possible for our guests. We hope to see you again soon! Sincerely,...

Reviewed 18 June 2016 via mobile

I stayed here for the 2016 Heartland Conference. This hotel met all of my expectations! Extremely helpful staff, very friendly...going above and beyond! Quenn was great at check-in. The breakfast hostess was also very welcoming and friendly. I will definitely be back! Clean, comfortable rooms. A nice pool, but I wish there was a hot tub. The breakfast was delicious...

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Helpful?
Thank akoontz33
James B, General Manager at Comfort Inn & Suites Waterloo, responded to this review

Thank you for writing this review. The VGM Heartland Conference was a huge success! We received so many wonderful comments about our hotel and all of the presentations. We hope to see you again next year! Sincerely, Jim Burbridge General Manager

Easley, South Carolina
Reviewed 14 June 2016

It was an ok place. Was expecting more. Hotel not in best location and need some renovations. Was expecting it to be as nice as the Comfort Inn we stayed at in Edinburg, In. Don't know about breakfast as we chose to eat at IHOP. HOTEL WAS CLOSE TO SHOPPING AND RESTAURANTS.

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Helpful?
Thank lwe6576
James B, General Manager at Comfort Inn & Suites Waterloo, responded to this review

Thank you for writing this review, and we look into your concerns. We do have a wonderful location that is close to great shopping and restaurants. We completely remodeled our hotel just 2 years ago, but we will make sure that we are maintaining our hotel to the highest of Choice Standards. Sincerely, JIM

Charleston, Missouri
Reviewed 9 June 2016 via mobile

Hallways and rooms are not well lit, but rooms are clean, front desk staff is very friendly, and we were pleased with our stay. We did not go to the pool, so I can't comment on it. Breakfast was pretty standard. Overall, a good place to stay for families.

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Helpful?
Thank Jessica W
Dharmendra P, Manager at Comfort Inn & Suites Waterloo, responded to this review

Thank you so much for taking the time to review our property! Looking forward to having you and the family back with us again soon!

Davenport, Iowa
Reviewed 9 June 2016

I have been frequently traveling through the state of Iowa for almost three years now. One of my main stays is in the Waterloo/Cedar Falls area. The staff at this hotel is second to none for all of the places I stay! They are all so welcoming and helpful! Jim, Anne and Quenn are all great! There is also a...

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Helpful?
Thank ebakke54
Dharmendra P, Manager at Comfort Inn & Suites Waterloo, responded to this review

Thank you so much for your review! We appreciate you taking the time to review our property. Our staff takes great pride in our hotel and hospitality, will make sure to pass along the compliment to our housekeeping and front desk staff! Looking forward to having you here with again soon!

Longmont, Colorado
Reviewed 7 June 2016

Our stay at Comfort Inn in LaPorte Road in Waterloo was extra ordinary. The manager, receptionest (Kristie), and waitress at breakfast (Debbie) were all so friendly and helpful. We will definately return when in the area!

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Helpful?
Thank fsleuer
Dharmendra P, Manager at Comfort Inn & Suites Waterloo, responded to this review

Thank you for your kind review! Our staff is phenomenal and we will pass along the compliment to our housekeeping and front desk staff. Its guests like yourself that make our jobs so much more enjoyable and exciting! Thank you again for taking the time to review our service and property!

Seattle, Washington
Reviewed 7 June 2016 via mobile

We moved to this hotel late at night because of a water main break at our original hotel. We called and Quenn helped us - she was so incredibly nice and thoughtful! We loved her! She found us two rooms and when we arrived, she whisked us and our tired (read: crabby) 3 kids through check in. Our room was...

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Helpful?
Thank Chanda B
James B, General Manager at Comfort Inn & Suites Waterloo, responded to this review

We are pleased that everything turned out well. We are sorry to hear about the other issues at the other hotel, but I am glad that my staff was able to ensure your complete satisfaction and earn your future business. We are looking forward to your next visit! Sincerely, Jim Burbridge General Manager

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort Inn & Suites in Waterloo, IA near Crossroads MallLocated adjacent to shopping at Crossroads Mall, the Comfort Inn & Suites® hotel in Waterloo, Iowa offers easy access to Cedar Valley Arboretum and Cedar Valley Trails, 106 miles of hard-surfaced trails and 10 miles of water trails perfect for a variety of outdoor adventures. This Waterloo, IA hotel is also convenient to the Grout Museum of History and the University of Northern Iowa, home of the Panthers.Waterloo is home to John Deere Waterloo Operations, as well as Lost Island Water Park, the Waterloo Riverfront and a Downtown Museum District featuring the Waterloo Center For the Arts.Guests of this Waterloo, IA hotel are invited to relax in the indoor heated pool and enjoy the following additional amenities:Free wireless high-speed Internet accessFree newspaper Monday through FridayFree coffeePet-friendly hotel; additional fees applyYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!All guest rooms at this non-smoking hotel offer a 32-inch high-definition flat-screen television, a microwave and refrigerator.Its perfect location and convenient access to area attractions make the Comfort Inn & Suites a great place for business and leisure travelers in the Waterloo, IA area. ... more   less 

Additional Information about Comfort Inn & Suites Waterloo

Address: 2011 Laporte Rd, Waterloo, IA 50702-4404 (Formerly Fairfield Inn Waterloo)
Region: United States > Iowa > Waterloo
Price Range: $110 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Waterloo 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Fairfield Inn Waterloo
Fairfield Waterloo
Waterloo Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites Waterloo staff and other travellers.
2 questions
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Des Moines, Iowa
3 months ago

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Questions? Get answers from Comfort Inn & Suites Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Next time, I'd ask for one away from freeway to nix semi traffic noise.”
 of 5 bubbles , 26 Nov 2016 | Read review
“every room is nice.”
 of 5 bubbles SassyLutheran, 12 Oct 2016 | Read review
“If you want a specific floor or room, I have a feeling they will try to accommodate you if you let them know.”
 of 5 bubbles rivergirl5, 11 Oct 2016 | Read review
“easy accessability”
 of 5 bubbles fsleuer, 7 Jun 2016 | Read review
“There is a car wash on one side of the hotel, but it wasn't a disturbance on the day we arrived.”
 of 5 bubbles DeidreH197, 25 Apr 2016 | Read review
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