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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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186 Reviews from our TripAdvisor Community

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Showing 181: English reviews
Ludington, Michigan
Reviewed 1 week ago

I was in process of moving from West Des Moines, so never really stayed at a hotel here, but my home was so torn up from packing and moving, I had to stay somewhere, so I chose HI Express. This was a great choice! The place is super quiet, clean and has an excellent restaurant right in the hotel! I...

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Helpful?
Thank David W
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear David W, Thank you so much for the outstanding 5 star review you gave our full-service Holiday Inn and Johnny's Italian Steakhouse! We are so pleased to hear about how delighted you were with our hot tub and complimentary fresh brewed coffee. We hope you stop by and stay with us again! Thank you!

Singapore
Reviewed 16 December 2016

Big rooms, clean and complete with basic necessities like hair dryer, iron board, coffee machines and toiletries items. There is free shutter van pick up from hotel and to Jordan Creek shopping center.

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Helpful?
Thank SiokBeeTeh
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear SiokBeeTeh, Thank you so much for taking the time to leave us a review on TripAdvisor. We value your feedback and are very pleased to hear about your stay with us. We truly hope to serve your needs again in the near future. Thanks again!

Reviewed 27 November 2016 via mobile

I went here for a wedding... it was surprisingly nice. I haven't been to a holiday inn in a long time due to past experiences. However I came in for a wedding and this was where the reception was held. The lobby is gorgeous and rooms very nice and well appointed. Bed is super comfy. Just a walk in shower...

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Helpful?
Thank Demetrius C
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear Demetrius C., Thank you so much for taking the time to review or hotel and the property on TripAdvisor! We love receiving feedback such as yours! It's always wonderful hearing how we went above and beyond someone's expectations and made their stay with us a truly magnificent one! We will surely look forward to serving your needs in the...

Reviewed 2 November 2016 via mobile

I have been there one week in October, the hotel is nearby Jordan Creek Mall (10 minutes walking distance). Room very comfortable, king size bed. Excellent breakfast. Employees very kind, made me feel at home.

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Helpful?
Thank Vittorio M
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to submit a review of our hotel and the property! Your feedback is very important to us and I will make sure to share yours with our team members. We will look forward to serving your needs again in the future.

Detroit
Reviewed 9 October 2016 via mobile

If you've been to West Des Moines anytime in the past couple years you know that it is a breeding ground for mid-size business traveler hotels. Seems like a new one pops up every 6 months. With all the new options why should you stay here? The short answer is that you shouldn't. Other options are closer to the many...

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Helpful?
Thank mhweintraub
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to submit a review of our hotel, mhweintraub. I am sorry you feel so poorly about your last visit and I would like to ensure you are satisfied with the outcome. I will leave my contact information at the close of this message and I would appreciate you emailing me to discuss this further....

Reviewed 4 October 2016 via mobile

Stinky halls smell like body odor & very dirty carpets in hall. Nice people at check in. Our toilet was broken (wouldn't flush) when we checked but but my husband fixed it!😜 Bad coffee in room. Nice hot whirlpool which we enjoyed 1 night. Comfy bed & pillow selection. Overall OK.

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Helpful?
Thank Susan S
Management response:

Thank you for taking the time to provide your feedback about your stay. I apologize and regret that your experience was not up to our normal standards. We will be sure to use your feedback to continue to make improvments. I hope you will allow us the opportunity to provide you with an exceptional stay during your next visit to...

Scottsdale, Arizona
Reviewed 1 October 2016 via mobile

I am a VP of hospitality and I have high standards as is also what I expect from my staff. This hotel will not disappoint. From the moment I got off the plane the hotel shuttle was waiting for me. Mark was a very nice guy who made easy conversation. The two front desk employees Michael and Austin were busy...

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Helpful?
Thank mzona18
Management response:

Thank you so much for your kind words and for taking the time to provide such a thoughtful review! We take great pride in the level of service we provide and I will be sure to share your comments with our team! I'm glad you were able to enjoy Johnny's Italian Steakhouse during your stay too. We're very fortunate to...

Reviewed 25 September 2016

Great location for our road trip, right off I-35, with a good restaurant attached. Room was clean and spacious with comfortable bed and shower. Room 613 did come with a mini fridge. Cons: room phone did not work; one small bar of soap, should have one for sink, one for shower. In-room coffee maker only had supplies for one cup...

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Helpful?
Thank Bubbles
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you so much for taking the time to provide your feedback! We do pride ourselves on providing an exceptionally clean room and comfortable beds. I'm glad you were also able to enjoy our restaurant, Johnny's Italian Steakhouse. I regret that we fell short in several areas. We will use your feedback to continue to improve. We appreciate the opportunity...

Lawrenceville, Georgia
Reviewed 18 September 2016

The Holiday Inn is located near a major shopping area and lots of places to eat. The room was nice size but the AC unit was extremely loud...it was like sleeping inside a large dryer but I like constant noise so did not bother me. I thought the $11 buffet breakfast was great value with lots of items to choose...

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Helpful?
Thank TonyUSAF
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you so much for your review! I apologize for the noise you experienced, as that is not typical of our AC units. I'm so glad you enjoyed the breakfast buffet, prepared by our chefs at Johnny's Italian Steakhouse! Our proximity to Jordan Creek Mall and West Glen Town Center does make us a perfect location. Thank you for the...

Istanbul, Turkey
Reviewed 16 September 2016 via mobile

I stayed on the 2nd floor and at 10pm there was noise of a washing machines! Called the desk and they said that its the laundry on 3rd floor and it will end by 11pm. They also offered to change the room which was good attitude but I didn't want to pack and dress again. Went to bed and guess...

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Helpful?
Thank Tespit B
ExecutiveTeam, Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to provide your feedback about our hotel. I want to offer my sincere apology for the experience you had. Our laundry is located on the first floor, but I apologize that there was a noise that disturbed you. I understand your frustrations and regret that we did not provide the level of service and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
New Des Moines, Iowa hotel offers comfort and convenience Our newly built Holiday Inn Hotel & Suites in Des Moines offers business and leisure travelers a comfortable stay with premium amenities at an affordable cost. This hotel is near the Des Moines International Airport (DSM) and conveniently situated off Interstate 35, making our choice Des Moines, Iowa accommodations perfectly located for all types of travelers. Corporate travelers can benefit from the close proximity of our Des Moines hotel to many nearby businesses, including Wells Fargo, Principle Financial, the Farm Bureau and Pioneer Dupont. Our hotel features four flexible meeting rooms that can be arranged in eight different styles to accommodate any corporate event. Our non smoking Des Moines hotel offers easy access to many of Iowa's best attractions, including the Living History Farm, Wells Fargo Arena, Adventureland Theme Park and the Prairie Meadows Racetrack & Casino. Valley Junction, Des Moines Art Center and Big Creek Lake are also near our location. While lodging in Des Moines, Iowa, hotel guests can take advantage of the special amenities that our family friendly accommodations have to offer, including an indoor pool, a convenience store and our own restaurant, Johnny's Italian Steakhouse. This steakhouse serves breakfast, lunch and dinner. Be our guest at Holiday Inn and enjoy our great Des Moines hotel room deals. ... more   less 

Additional Information about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Address: 6075 Mills Civic Pkwy, West Des Moines, IA 50266-8319
Region: United States > Iowa > West Des Moines
Price Range: $156 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites West Des Moines-Jordan Creek 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites West Des Moines-Jordan Creek
West Des Moines Holiday Inn
Hotel Style:
#5 Romantic Hotel in West Des Moines
#5 Business Hotel in West Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and other travellers.
1 question
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Des Moines, Iowa
over a year ago

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Questions? Get answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nothing particular to worry about in my opinion.”
 of 5 bubbles SiokBeeTeh, 16 Dec 2016 | Read review
“Always opt for top floor for most quiet stay”
 of 5 bubbles ODtravelers, 22 Mar 2016 | Read review
“The hotel is in the middle of great shopping and eateries.”
 of 5 bubbles DouglasM345, 15 Mar 2016 | Read review
“Request room above 4th floor to enjoy better view of surrounding Jordan Creek Towne Center.”
 of 5 bubbles T9791UDkimberlym, 5 Dec 2015 | Read review
“Away from elevater”
 of 5 bubbles 339nancyr, 21 Oct 2015 | Read review
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