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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

HolidayInn.comUS$110*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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199 Reviews from our TripAdvisor Community

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Showing 194: English reviews
Start your review of Holiday Inn Hotel & Suites West Des Moines-Jordan Creek
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Reviewed 1 week ago

great location, near Jordan Creek shopping, multiple restaurants close to location. Very friendly staff, clean rooms and excellent restaurant on site. Johnnies steak house has superb food and service.

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Helpful?
Thank waves40
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for stay with us at Johnny's Holiday Inn & Suites, and for your kind words. Please let us know if we can every do anything to make your stay better. We look forward to the next time you stay with us. Thank you Tony Shepard General Manager

Newton, Iowa
HOTEL’S FAVOURITE REVIEW
Reviewed 13 February 2017

My wife stayed this last weekend Friday and Saturday night. We could not have been more impressed. The interior of the lobby was fantastic, and the staff were beyond helpful. Our room was immaculate and the bed was incredibly comfortable. Friday night we ate at the restaurant in the hotel (Johnny's Italian Steakhouse). The food was incredible! The pool/hot tub...

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Helpful?
Thank kellybennett2016
About Hotel's Favourite Review
Alexander M, Front Office Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Dear kellybennett2016, Thank you so much for the incredible 5 star review! We are absolutely delighted to hear how we exceeded your expectations from the moment you stepped foot in the lobby, to your dining experience at Johnny's Italian Steakhouse! We love to receive feedback such as yours. It's so valuable to us as a growing company. We appreciate all...

Reviewed 2 weeks ago via mobile

Every thing was clean and tiddy. Every single person who works here is very sweet, sincere and kind. If you want an amazing place to relax and stay this is the place you should go. Also need to say a special shout out to Adam the bartender and Stephanie the hostess. Exceptionally sweet and wonderful people who you can tell...

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Helpful?
1Thank Tiffany L
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to tell us about your experience at Johnny's Holiday Inn WEST DES MOINES-JORDAN CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you...

Davenport, Iowa
Reviewed 3 weeks ago

They do try to accommodate smoking with a patio. You just can't walk up to Johnny's to get to theirs. That's chained off unless you go through the bar. We were served two bottles of "skunked" Heineken in the bar. That is a problem Heineken themselves are aware of. Unless it's Heineken in a can or keg, it can be...

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Helpful?
Thank Jay H
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Hi Jay H, Thank you for your stay and for leaving a review about our property on TripAdvisor. It is with utter regret to learn that you found your recent visit to be disappointing. I am sorry for not meeting your expectations of the IHG brand when it comes to the room received and food served. Your comments are noted...

Reviewed 3 weeks ago

I really hate to write this, as this property is actually pretty nice. Good restaurant too. My issue is one of trust. In a rush to get home, I left my shaving kit in the bathroom of my hotel room. I realized it the next morning, when looking for my medications. At 4:30 am, I called the hotel. YES, they...

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Helpful?
Thank Ron T
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Mr. Taylor, We apologize for the inconvenience. You have stayed with us numerous times and as you know this has never happened at our hotel when you have stayed prior. We have spoken to our staff and unfortunately I do not have anymore information than I shared with you when I called you. I hope you find your medication and...

ORD
Reviewed 20 April 2017

Stayed this past Sunday evening. Upon checkin, the front desk person was nowhere to be found. Eventually I walked around the corner and said a loud hello into an employees room, front desk person was busy with their cell phone in this room. (could they not do that at the front desk?). Check in was smooth and I was given...

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Helpful?
Thank SweetWillie
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to tell us about your experience at Johnny's Holiday Inn WEST DES MOINES-JORDAN CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you...

nebraska
Reviewed 11 April 2017

We went here for a girls weekend. At check in they only had a king room which means we get to share a bed. They did give us free breakfast both days due to this. We checked into a clean and updated room. Bed was very comfortable. We left to go shopping. Came back and our keys didn't work.Went to...

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Helpful?
Thank SEA S
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to tell us about your experience at Johnny's Holiday Inn WEST DES MOINES-JORDAN CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you...

West Des Moines, Iowa
Reviewed 5 April 2017

This property had the most friendly staff I've ever encountered: I was greeted with a smile, and each staff member I encountered was friendly, cheerful, and patient with my questions. It's a beautiful, newer hotel, and the room was comfortable and clean. The location is also accessible off the interstate and close to shopping and dining, not to mention the...

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Helpful?
Thank AmySis
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to tell us about your experience at Johnny's Holiday Inn & Suites WEST DES MOINES-JORDAN CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to...

Reviewed 2 April 2017

Brought whole family along, needed microwave in room. Manager on duty very quickly provided one. Very clean, well maintained facility. Friendly staff. We also had a service dog along, and she was well received, and we never had an issue.

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Helpful?
Thank Dwight D
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to tell us about your experience at Johnny's Holiday Inn WEST DES MOINES-JORDAN CREEK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you...

Devern, United States
Reviewed 16 March 2017

I stay at the Holiday Inn & Suites for a week at a time. The staff is very friendly, the front desk always welcomes me back, the food in Johnny's is good and the shuttle drivers do a great job of getting you where you need to be. I have only had one issue in the times I have stayed....

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Helpful?
Thank billbK5942TD
Tony S, General Manager at Holiday Inn Hotel & Suites West Des Moines-Jordan Creek, responded to this review

Thank you for taking the time to send us your comments. We are glad you enjoy our award winning Johnny's Italian Steakhouse. We continue to strive to improve your experience and it is through your comments that will help us do that. Please let us know if we can ever do anything to make your stay here more enjoyable. Thank...

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11/06/2017 12/06/2017
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Near Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
New Des Moines, Iowa hotel offers comfort and convenience Our newly built Holiday Inn Hotel & Suites in Des Moines offers business and leisure travelers a comfortable stay with premium amenities at an affordable cost. This hotel is near the Des Moines International Airport (DSM) and conveniently situated off Interstate 35, making our choice Des Moines, Iowa accommodations perfectly located for all types of travelers. Corporate travelers can benefit from the close proximity of our Des Moines hotel to many nearby businesses, including Wells Fargo, Principle Financial, the Farm Bureau and Pioneer Dupont. Our hotel features four flexible meeting rooms that can be arranged in eight different styles to accommodate any corporate event. Our non smoking Des Moines hotel offers easy access to many of Iowa's best attractions, including the Living History Farm, Wells Fargo Arena, Adventureland Theme Park and the Prairie Meadows Racetrack & Casino. Valley Junction, Des Moines Art Center and Big Creek Lake are also near our location. While lodging in Des Moines, Iowa, hotel guests can take advantage of the special amenities that our family friendly accommodations have to offer, including an indoor pool, a convenience store and our own restaurant, Johnny's Italian Steakhouse. This steakhouse serves breakfast, lunch and dinner. Be our guest at Holiday Inn and enjoy our great Des Moines hotel room deals. ... more   less 

Additional Information about Holiday Inn Hotel & Suites West Des Moines-Jordan Creek

Address: 6075 Mills Civic Pkwy, West Des Moines, IA 50266-8319
Region: United States > Iowa > West Des Moines
Price Range: $163 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites West Des Moines-Jordan Creek 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites West Des Moines-Jordan Creek
West Des Moines Holiday Inn
Hotel Style:
#5 Romantic Hotel in West Des Moines
#5 Business Hotel in West Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and other travellers.
1 question
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Des Moines, Iowa
over a year ago

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Questions? Get answers from Holiday Inn Hotel & Suites West Des Moines-Jordan Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors 3 and up will have better views.”
617dwightd, 2 Apr 2017 | Read review
“Make sure you eat at the restaurant at least once!!!”
kellybennett2016, 13 Feb 2017 | Read review
“Nothing particular to worry about in my opinion.”
SiokBeeTeh, 16 Dec 2016 | Read review
“Always opt for top floor for most quiet stay”
ODtravelers, 22 Mar 2016 | Read review
“The hotel is in the middle of great shopping and eateries.”
DouglasM345, 15 Mar 2016 | Read review
5 of 5
HolidayInn.com
US$110* /night
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Prices are for 1 room, 2 adults
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