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Sheraton West Des Moines Hotel

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319 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton West Des Moines Hotel
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Showing 315: English reviews
Reviewed 10 February 2014

This is a regular stop for business that is starting to show its age. The lobby is impressive but once you get to the rooms the older bathrooms and overall condition make this place average. The ceiling height in the bathroom must be less than 7 ft.

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Helpful?
Thank LordWanderlust
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback regarding your recent stay. We appreciate you using the hotel frequently for your accommodation needs in Des Moines.

Dubuque, Iowa
Reviewed 9 February 2014

Stayed here for a business convention of sorts. Great rate, convenient location. My only minor issues were no hot tub and no mini fridges in the rooms. Good service, very clean. I'd definitely stay here again.

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Helpful?
Thank MamaParrotHead
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your comments from your recent stay with us. We appreciate the feedback on the service and cleanliness of the hotel as those are things very important to us! While our standard rooms do not have refrigerators- all of our suite rooms do have those along with microwaves. We hope to see you again the next time your...

Boston
Reviewed 22 January 2014

At first the water fall and open area lobby are sort of impressive but...... On my last stay for a week, there was a very strange smell in my room. It smelled like chemicals from the huge waterfall in the lobby. It was very powerful. On day two i couldn't take it anymore and requested my room be changed. They...

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Helpful?
Thank trotpace
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback from your recent stay. I apologize for the smell that came from the hotel's cleaning solutions. I was glad to hear you enjoyed our Sheraton Sweet Sleeper Beds and found the hotel to be clean and staff helpful. Thank you again for the comments!

Sittard, The Netherlands
Reviewed 17 January 2014

Stayed in this hotel for three days having a business meeting there. The atmosphere in the hotel is pleasant. Rooms are good so is the breakfast. Lunch is OK but could be better, I didn’t have dinner there but I have the impression that’s not what they’re aiming at. In the center of the hotel there is a waterfall that...

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Helpful?
Thank Neierke
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the feedback on your recent stay. We appreciate you choosing Sheraton and your comments!

Eden Prairie, Minnesota
Reviewed 25 December 2013

Our room was clean. Bed was fine-a little creaky. Nice linens. On the downside.......it's a large hotel with a dozen floors or so. Not easy to just pop back to your car if you forgot something. A continental is not included. We opted for a $13 breakfast buffet. It was about the same breakfast we had for free at another...

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Helpful?
1Thank YAYcamping
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for commenting on your recent stay. I am glad you enjoyed our Sheraton Sweet Sleeper Bed and Linens. We are a large hotel, in fact the second largest in the city, but we are happy to accept requests for specific floors depending on the guest's preferences. We hope you will consider Sheraton again if your travels bring you...

Kansas City, Kansas
Reviewed 7 December 2013 via mobile

Once the awe of the expansive lobby and waterfall wears off and you get into your room, you realize that the carpeting is pulled up in places and stained and that any type of cleaning or maintenance staff is on permanent vacation. They charge 10 dollars a day for wifi and their attitude seems to be full of superiority. We...

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Helpful?
4Thank Paul J
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback regarding your recent stay. We do apologize that the experience was not as expected. We will utilize your comments towards trying to improve the guest experience for future travelers. Thank you again.

Minneapolis, Minnesota
Reviewed 16 November 2013

The desk staff was very helpful and friendly and the check in process smooth. The common areas of the hotel were fine. The rooms were adequate. I do appreciate the business set up in the room with multiple outlets, large desk area, etc. The bathroom was spacious and the water pressure in the shower was good. I put out a...

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Helpful?
Thank Steve M
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your recent stay with us and your feedback. Thank you for the feedback on the friendliness of the front desk staff, guest room amenities, bathroom and the Link @ Sheraton. I do apologize for the missing breakfast from the room service card and appreciate you letting us know about it. We hope you will consider Sheraton again...

Newport Beach, California
Reviewed 15 November 2013

This is a very old property that was converted to a Sheraton. The staff has been very friendly but the amenities are below average for a Sheraton - the lighting in the rooms is poor, the front desk printer never seems to work, and the general layout off the suites if off.

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Helpful?
Thank brettsmccoy
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank your for the feedback regarding your recent stay with us. We use all feedback to improve upon the guest experience. I am pleased to announce that we are currently in the process of upgrading both the Link@Sheraton technology as well as the technology at the desk which will help to remedy computer issues. We do strive to provide excellence...

Reviewed 16 October 2013

We stopped here when passing through and it was a very nice hotel. A typical Sheraton (a little bit older) with great beds, clean rooms, nice fitness center, etc. (although no hot tub :-( ) We were given an upgrade which was nice and included a comp breakfast.

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Helpful?
Thank Trekkenman
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your comments about your recent stay with us. We sincerely appreciate the nice feedback about the hotel quality, cleanliness and, of course, the Sheraton Sweet Sleeper Beds! We are very glad you enjoyed the upgrade and experience.

Cape Neddick, Maine
Reviewed 7 October 2013

Dog friendly/ Great location. Luxury hotel. Beautiful interior. Close to delivery food outlets. super fitness room. Rooms are comfortable and very clean. Drawbacks...pay for wifi...pretty cheap on their part. Lesser hotels provide wifi. The cont. breakfast begins kind of late so we skipped it.

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Helpful?
Thank fishnut5
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your comments and thank you for choosing Sheraton!

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 

Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th St, West Des Moines, IA 50266-1063
Region: United States > Iowa > West Des Moines
Price Range: $155 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
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Questions & Answers

Questions? Get answers from Sheraton West Des Moines Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice place”
 of 5 bubbles PhyllW, 1 Jan 2017 | Read review
“The rooms with the King size beds are a good size.”
 of 5 bubbles 71allga, 6 Nov 2016 | Read review
“I always like a room with a lot of light!!!”
 of 5 bubbles 4JMP, 3 Sep 2016 | Read review
“Go somewhere else...”
 of 5 bubbles CraftyJackieA, 17 Aug 2016 | Read review
“Try to get in a corner of the building.”
 of 5 bubbles KaneoheBoy, 14 Aug 2016 | Read review
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