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I stayed here several days for a conference held at the hotel. From the minute I checked in I could tell customer service was a high priority as the staff all learned my name my first day and they were always checking to make sure...More
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 9 April 2014
Dear NebraskaTravelnut, Thank you for your review regarding your stay with us. We appreciate the feedback regarding our guest service! That is a very high priority with us, as is providing a clean and comfortable experience for our guests. We hope to see you again...More
Spent 1 week here while on business. The rooms were clean, beds comfortable, water pressure could've been a bit better.
I didn't like the extra $10 charge for WiFi in your room, these days everyone including coffee stores offer free wife.
The breakfast buffet was...More
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 7 April 2014
Dear MissAdina, Thank you for taking the time to review your recent stay at our hotel. We appreciate the feedback! I am glad you enjoyed the Sheraton Sweet Sleeper Beds- they are truly the best in the industry. We hope to see you again if...More
Staying here on business, so one of my pet peeves is not enough electrical outlets. My room had outlets aplenty, which made me very happy. The desk has a built-in power strip with two outlets, and the nightstand also has a built-in power strip.
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 28 March 2014
Dear Betdafarm, Thank you for your review of your recent stay. We appreciate the feedback. I am glad to hear you enjoyed the Sheraton Sweet Sleeper Beds, they are pretty remarkable. Thank you, as well, for the comments on your experience with our staff members...More
Unremarkable Sheraton in need of some updating. Very dated interior with cheesy indoor waterfall with strong chlorine smell in the atrium style lobby. Rooms are ok, some in better condition than others. I would say if you get a good rate and need an overnight...More
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 17 March 2014
Thank you for you review regarding your recent stay with us. We do appreciate the feedback. Being a large atrium hotel- the waterfall is a signature item and necessary to create a white noise that actually makes the hotel environment quieter. Many guests...More
I recently stayed at this hotel for a work meeting in Des Moines. The hotel staff was really friendly. I sat at the bar for dinner and the bartender was extremely pleasant. The good was decent. Decent wine menu. The hotel gym was okay, very...More
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 13 March 2014
Thank you for commenting on your recent stay with us. I am glad you enjoyed the experience at the hotel and connecting with our staff. I will make sure to share the comments with our f&b team about the experience in the Waterfall...More
US$122 - US$275 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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