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This was a quick stop on the way through to Colorado. Terrible check in staff in the evening, quite rude. The room had water damage to the door adjoining our room to another. The door was all warped and weird. The bed was comfortable. The...More
Thank C R
Response from BethanyBell, General Manager at Fairfield Inn HaysResponded 2 weeks ago
Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at Fairfield Inn Hays.
In order to better uphold our commitment to...More
Shower drain wouldn’t open, air condition rattled pretty bad, and the breakfast was garbage. We ended up just skipping breakfast.
Staff was VERY friendly. Bed was fine. Room was quiet (except for the rattling AC).More
Thank AJ F
Response from BethanyBell, General Manager at Fairfield Inn HaysResponded June 1, 2018
Thank you for choosing to stay at the Fairfield Inn Hays and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared...More
When I visited a few months ago the hotel was under improvement. Now, during my recent visit, it is fully Renovated. Comfortable bed and fresh feel in the room. Had a great stay. Complimentary breakfast was great with lots of choices. Staff was courteous. Will...More
Was just stopping in here to go to Walmart there there wi-fi was terrible so I had to soften the Fairfield Inn I met a lady named Katie, she was awesome she let me take my luggage here keep it here that's unheard of totally...More
This hotel is newly renovated with new guest rooms and lobby. The hotel has new lobby furniture, breakfast room completely revamped and exercise room has new equipment. The entire team including Bethany, Mckenzie, Katie and Mario were extremely friendly.