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Extended Stay America - Kansas City - Lenexa - 87th St.

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Extended Stay America - Kansas City - Lenexa - 87th St.
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14 Reviews from our TripAdvisor Community

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Showing 14: English reviews
Start your review of Extended Stay America - Kansas City - Lenexa - 87th St.
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Reviewed 1 week ago via mobile

Robin was great, I enjoyed speaking with her. Very kind, friendly, and knowledgeable about the area. She also help with additional accommodations for me when I made it to the hotel. Would recommend for others.

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Helpful?
Thank KaTeysha A
00esa, General Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

We are delighted to know you had an excellent stay at Extended Stay America - Kansas City - Lenexa - 87th St. Our staff is committed to providing excellent service, so Robin will be happy to know her efforts helped make your stay a memorable one. We appreciate your recommending us and look forward to serving you again soon. Sincerely,...

US
Reviewed 2 weeks ago via mobile

The property did not have any rooms after I had already booked online. According to the front desk employee they had the rooms but they were not clean and we were not the only people that this had happened too. After he called around for fifteen minutes he transferred us to a different location only further away from KC. Luckily...

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Helpful?
Thank redroofsucks
Manager_11525, Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The events you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I am following up with our team to ensure every guest receives a clean and fresh experience. It is very helpful for us to hear from...

Lenexa, Kansas
Reviewed 18 February 2017

The service from the front desk is very friendly and helpful. Anytime I needed anything the staff was very quick to help and resolve. The room was spacious and clean. The location is very good and the staff is knowledgeable to help give local information and directions.

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Helpful?
Thank stuartgriffith
Manager_11525, Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

Thank you for taking the time to share your experience. I am pleased to see you enjoyed your room accommodations, especially the cleanliness and spaciousness. It is also great to read you received excellent assistance from our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to...

Oklahoma City, Oklahoma
Reviewed 28 November 2016 via mobile

My husband and I stayed here over Thanksgiving while visiting family. We were not looking for luxury. We just needed a clean place to sleep since we would not be spending any other time at the hotel. When we arrived our room was dirty. The carpet was dirty and stained. The bathroom floor had not been cleaned and still had...

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Helpful?
Thank mmsharp8
Manager_11525, Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will work with housekeeping to ensure your experience is not repeated. I am grateful for...

Kansas City, Missouri, United States
Reviewed 1 August 2016

First let me say DO NOT STAY HERE! They say they have a business center and they do not. We needed to print something and there was NO business center at all. Just a ma up front that had no clue to what was there or what he could do to help. The railing was very rusted so if you...

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Helpful?
Thank Stephanie H
Manager_11525, Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

Your review for our hotel was recently brought to my attention. It upsets me to hear that there was a miscommunication regarding the business center and your check in was delayed. We are currently undergoing exterior upgrades to address the railings. I am sorry for your experience. To uphold our company's high standards, we will update our websites moving forward....

Burlington, Iowa
Reviewed 31 July 2016

This entire stay was awful from check-in to check-out! It took at least a half an hour to even get checked in because they had to check our rooms for cleanliness. We had 2 rooms booked together at the same time but when we were finally able to get checked into the 2nd room we ended up being on complete...

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Helpful?
Thank LKelly21
Manager_11525, Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

Thank you for providing us with details about your stay. I am sorry to hear that your check in was delayed, the phone, lamp were not functioning and our breakfast wasn't satisfactory. To ensure that a situation like yours doesn't happen again, my team is updating our inspection process. I am grateful for the feedback you provided so we are...

Wichita, Kansas
Reviewed 26 July 2016

The staff was excellent. Check in was a breeze. The room was clean and well maintained. The breakfast was quick foods (oatmeal, muffins, etc) but was decent. Was close to the highway and to shops. Very convenient. Would stay again

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Helpful?
Thank bellycrazy
Manager_11525, Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

We are glad you took the time to share your experience with us. I am thrilled to read that our staff provided excellent customer service and accommodations for you. It is disappointing that our grab-and-go breakfast was not to your liking, however, I'm glad you found our location suitable during your stay. Thank you again for your kind words. The...

Saint Louis, Missouri
Reviewed 24 July 2016

I booked this hotel one month in advance because my family was going to KC to watch the USWNT play. My reservation was pre-paid. We showed up late (around 11:15 pm) to check-in because we didn't get in town early enough to check-in before the game. First, it took forever for the front desk to open the door (security measures...

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Helpful?
Thank themitchellcrew2016
Manager_11525, Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that your check in process was so upsetting and your rooms were not prepared for your arrival. As this hotel’s manager, I can assure you that I have spoken to my staff regarding the proper customer service to ensure your experience is...

Olathe, Kansas
Reviewed 21 July 2016 via mobile

A decent low cost hotel for staying for long periods of time. The staff is very friendly and helpful. The place could really use a better map so guests know where to go. The breakfast in the morning is quite small

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Helpful?
Thank Adahm F
Manager_11525, Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

The feedback provided in your review is much appreciated. I am so happy to read your remarks about the friendly and helpful staff. However, I am very sorry that we didn't provide you a map of the property and our grab-and-go breakfast was small. I discussed your comments with the team, and we are reviewing the breakfast offerings. The staff...

Overland Park, Kansas
Reviewed 5 July 2016

Everyone I encountered was very helpful. There was always someone available to help and I never had to worry about anything related to my stay. Whether it was fresh towels, soap, maintenance, cookware or room service, all I had to do was ask. The newly renovated rooms were nice too.

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Helpful?
Thank davidurlaub
Manager_11525, Manager at Extended Stay America - Kansas City - Lenexa - 87th St., responded to this review

Thank you so much for posting a review of our property. As this hotel’s manager, I’m so pleased to read that you had a great stay at our hotel. Our staff strives for excellence in service and we genuinely care about all our guests. I will share your positive feedback with the rest of our staff to reiterate the positive...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Kansas City - Lenexa - 87th St.

Address: 8015 Lenexa Drive, Lenexa, KS 66215 (Formerly Wellesley Inn and Suites)
Region: United States > Kansas > Lenexa
Price Range: $93 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Kansas City - Lenexa - 87th St. 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Extended Stay America Lenexa
Extended Stay Lenexa
Lenexa Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Kansas City - Lenexa - 87th St. staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

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stephanieh788, 1 Aug 2016 | Read review
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