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Hilton Garden Inn Overland Park

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Hilton Garden Inn Overland Park
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500 Reviews from our TripAdvisor Community

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Showing 499: English reviews
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Columbia, United States
Reviewed yesterday NEW

Very courteous staff and nice place to stay. I didn't rate the sleep quality very well but it wasn't the hotel's fault. There were several kids running up and down the halls and the bed was a little too stiff for my liking. We were here for a soccer tournament so the noise is somewhat expected.

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Helpful?
Thank April C
Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

Beautifully decorated lobby, with handy 'snack' pantry for late arrivals. Well-appointed guest room stocked with in-room keurig,easy internet connection and best pillows ever! Nice pool, with a hot tub, easily accessed gym (small with all the key equipment and a scale). Breakfast was either a buffet or cooked to order option, which is great for special dietary needs, and the...

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Thank TellyWorld
About Hotel's Favourite Review
HGIOPGenMgr, General Manager at Hilton Garden Inn Overland Park, responded to this review

Thank you so much for your kind words. We work very hard to ensure a positive experience for all of our guests!

Arkansas
Reviewed 2 days ago NEW

where to start.....the staff was VERY nice. The sheets were clean. Take your own bathroom tissue...ahem, theirs is worse than paper towels in a truck stop. beds were very hard elevators S L O W internet wasn't working and the wine never got refilled for "happy hour" so, if you weren't one of the first 5 there....you get no wine....

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Helpful?
Thank jenjenbobdog
Joplin, Missouri
Reviewed 4 days ago NEWvia mobile

Dirty food tray in hall when we checked in at 3:00 and still there at 9:00! The quality of toilet paper is unacceptable! We have stayed here many times but will be shopping around before our next trip to KC area!

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Helpful?
Thank Fancy838
HGIOPGenMgr, General Manager at Hilton Garden Inn Overland Park, responded to this review

Fancy838, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Our sincere apologies on the service lapse experienced on your recent visit....

Wichita, Kansas
Reviewed 1 week ago

Unfortunately this location has gone downhill. One year ago we loved it- this year was different. The floor throughout was unclean, pool area unkempt, ants ALL over in our room(in March), quality of breakfast poor for cost, & worst customer service EVER from Mark in the dining room. We encouraged 2 other groups to book here the same time- feeling...

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Helpful?
Thank Stephanie B
United States
Reviewed 1 week ago

We experienced quite a few issues from online reservations to check out. Main concerns included safety and security. Our group had multiple issues with door access and started our trip by being checked into a room that was occupied and then followed up by being checked into a room that was labeled as vacant in the system for one night...

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Thank N3824ULjosephs
HGIOPGenMgr, General Manager at Hilton Garden Inn Overland Park, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. The issues you encountered are neither acceptable nor standard for our hotel. The issues at check-in compounded the issues you encountered throughout your stay. We have taken the young lady involved...

shawnee, United States
Reviewed 1 week ago

if your looking for a place to stay while attending a vacation or even just a calm relaxing get away fro you and your love i highly recommend this Hilton! they have a breakfast buffet that is to die for! the rooms are clean and beautiful and the amenities make you feel right at home! I truly feel like part...

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Thank morghanw
HGIOPGenMgr, General Manager at Hilton Garden Inn Overland Park, responded to this review

Thank you so much for your kind review. We do work hard to provide an enjoyable experience for all of our guests.

Puyallup, Washington
Reviewed 1 week ago

Great location, easy freeway access. Clean and welcoming staff. Breakfast was decent, good hot choices but would have liked to see more healthier options. I will stay again if in the area. Plenty of parking available

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Thank melissasues2016
HGIOPGenMgr, General Manager at Hilton Garden Inn Overland Park, responded to this review

Thank you for the kind words. We do try our best to provide a quality experience to all.. We are working on adding healthier options both in the restaurant and in our pantry and hope to have them available soon. Hope to see you on our next visit!

Shawnee, United States
Reviewed 2 weeks ago

We attended an event at the Overland Park Convention Center which is within easy walking distance. Very pleasant staff. we had a problem with sugar ants in our room. Staff attempted to exterminate them but were unsuccessful.

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Thank 240davidjr
HGIOPGenMgr, General Manager at Hilton Garden Inn Overland Park, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. I have been in contact with our maintenance staff to discuss the issue of ants in your room, along with our Pest Control company to eliminate this...

Overland Park, Kansas
Reviewed 2 weeks ago

I wasn't to pleased internet wasn't working and beds were not comfy also the hot tub was so sharp my daughter n I got scrapes. Only good thing about it is it was right by the hospital we had to travel 4 hours to go to

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1Thank 464alecw
HGIOPGenMgr, Manager at Hilton Garden Inn Overland Park, responded to this review

Mr. AW, Our apologies on the miscommunication on the internet usage protocols. This was completely an error on our part and something I have personally instructed the desk staff on this procedure. As for the hot tub issue you experienced, while I could not duplicate the incident you discussed, we have drained the spa and completed a safety inspection of...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Overland Park

Address: 5800 College Blvd, Overland Park, KS 66211-1660
Region: United States > Kansas > Overland Park
Price Range: $154 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Overland Park 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hilton Garden Inn Overland Park Hotel Overland Park
Hilton Overland Park
Overland Park Hilton
Hotel Style:
#3 Romantic Hotel in Overland Park
#5 Business Hotel in Overland Park
#7 Family Hotel in Overland Park
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Overland Park staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Overland Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Loud in meeting rooms, Low floor best,due,to,evelators,and height”
 of 5 bubbles collegerep, 15 Feb 2017 | Read review
“We asked for a double Bed and we were very comfortable”
 of 5 bubbles P8234KVmichaell, 13 Feb 2017 | Read review
“Early online check in and room selection for Hilton Honors members. Do it.”
 of 5 bubbles 428randyg, 28 Dec 2016 | Read review
“If you arrive late - eat out!”
 of 5 bubbles chrisrG7723OS, 8 Sep 2016 | Read review
“Use side doors / parking easy access. W door Convention center 2 Blks.”
 of 5 bubbles TimH451, 18 Aug 2016 | Read review
5 of 5