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See all 7 hotels in Carrollton

Holiday Inn Express Carrollton

88 reviews
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Traveller (13)
Room & Suite (11)
Dining (4)
Overview
  • Excellent44%
  • Very good30%
  • Average17%
  • Poor6%
  • Terrible3%
Travellers talk about
“hi express”(3 reviews)
“free breakfast”(7 reviews)
“clean hotel”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Carrollton
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Reviews (88)Write a Review
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LanguageEnglish
37
26
15
6
3
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All reviewshi expressfree breakfastclean hoteloff the highwaystayed here for one nightcinnamon rollsnice breakfastgreat hotelfirst floorbed was comfortablegood nights sleepnext morningother hotelsjackiekfcpatronsstorm
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1 - 5 of 87 reviews
Reviewed 4 weeks ago via mobile

Starting positively, the shower was awesome - plenty of warm water and pressure. The front desk was friendly and helpful. However the negative negates the positive. This hotel is in desperate need of upgrading. The couch in our room looked so sketchy that I wouldn’t...More

Thank RocketCitySue
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 3 weeks ago

Dear Rocketcity Sue, Thank you for taking the time to post a review on our hotel. I want to apologize to you that you felt the room and everything was dirty, and that we are in need of an upgrade. I am also sorry about...More

Hotel's Favourite
Reviewed 26 June 2017

The room was clean, the bed comfy, and the A/C unit was quiet enough to let us get a good nights sleep. In addition, there were nice cookies waiting for us in the lobby when we arrived. The hotel is nicely located just off I-71...More

1  Thank Linda C
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 4 July 2017

Dear Linda, Thank you for taking the time to post a review on our hotel. It is always a pleasure to hear how great we are doing. I am so happy that you received your belongings, I know what an upset it can be to...More

Reviewed 13 October 2017

I waited 3 months before writing this review, because the front desk clerk upon check-out told us a manager would contact us concerning the issues we had. Three months later, we've heard from no one. We thought the worst of our issues would be having...More

Thank IndyMom21
Response from Lisa B, General Manager at Holiday Inn Express CarrolltonResponded 16 October 2017

Dear Indymom21, Thank you for posting a review on our hotel. Reviews like yours let me know where we need to improve and obviously improvement here would be in communication. I do apologize that I did not get back to you on these issues you...More

Reviewed 1 October 2017 via mobile

Overall good stay, the hotel however has Wi-Fi issues that certainly take away from the value of the stay you’re a business traveler, cell coverage for some carriers is limited in the area making WiFi at the hotel even more important for me. Requested a...More

Thank DachshundDad
Response from IHGService, Guest Relations Manager at Holiday Inn Express CarrolltonResponded 15 October 2017

Hello DachshundDad, I am happy that you found our room and bed comfortable and that you liked the breakfast selection. On the other hand, it is unfortunate that the internet service and the room allocation negatively affected your overall satisfaction. Please accept our sincerest apologies...More

Reviewed 25 September 2017

This is a clean hotel with a good location off of I-71. Quiet area. I would give it 4-5 stars, except for an exhaustive ordeal. Discovered it the same day we checked out so called. It took several days of phone calls being told to...More

Thank ukcats77
Response from IHGService, Guest Relations Manager at Holiday Inn Express CarrolltonResponded 10 November 2017

Dear ukcats77, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodations and it is nice to know that the cleanliness of the hotel is at par. However, we regret to read that...More

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Traveller (13)
Room & Suite (11)
Dining (4)
Pool & Beach (2)
Hotel & Grounds (18)
Bathroom (1)
Business Centre & Event Rooms (1)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Indoor pool
Details
Price range
US$107 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$107 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites
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