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I'm displeased with the staff, the air conditioner water and mold making me sick. As a person victimized by HIV, I could have died.
If you want the video, call me. I told Amanda on Wednesday, it wasn't fixed until Mon.
1 Thank Lafon W
Response from 00esa, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 2 weeks ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
We found a very low rate for this hotel so we decided to give it a try.I have to say we were pleasantly surprised. The location was right in the middle of shopping and all different restaurants. Hotel was clean and recently renovated. Staff were...More
1 Thank Jake L
Response from Manager_11525, Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 6 January 2017
Your feedback is much appreciated. Thank you for sharing. It is great to see you were well accommodated by our staff and that you were surprised on what you receive at our hotel for an affordable price. The staff and I would like to thank...More
The hotel was busy because of a wedding, the staff still managed to be friendly and got us checked in quickly the rooms were large and clean. It is close to downtown area, we walked from the hotel into downtown The elevators were very slow...More
Response from 00esa, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 3 weeks ago
Thank you for including Extended Stay America - Cincinnati - Florence - Turfway Rd. in your travel plans. It’s nice to know our location was ideal for your needs and that you were impressed with your well-appointed room and our helpful associates. However, we regret...More
I can not extend enough gratitude to this property and one specific Associate, Alicia (I hope that i have her name correct). On Friday 07/14/17 I called nearly 10 different Hotels in a panic around 8:30 pm to find accommodations due to a horrible Hotel...More
Response from 00esa, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 17 July 2017
Thank you so much for this awesome review of the staff at Extended Stay America - Cincinnati - Florence - Turfway Rd. I am fortunate to have associates who strive to deliver outstanding hospitality to our guests and it is absolutely overwhelming to read how...More
This is not a business travelers hotel. No ice machines. Filthy rooms and common areas. Every other hotel was booked so I was forced to stay. Pay the extra $30 and stay somewhere else. The windows are so dirty you can't see out them. On...More
Thank seth h
Response from 00esa, General Manager at Extended Stay America - Cincinnati - Florence - Turfway Rd.Responded 14 July 2017
Thank you for your review. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen...More
US$83 - US$128 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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