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Fairfield Inn & Suites Frankfort

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161 Reviews from our TripAdvisor Community

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Showing 161: English reviews
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Chesapeake, Ohio
Reviewed 2 weeks ago

We had been on vacation and decided to stop here on the way home. The gentleman whom I talked to when arriving was very helpful and courteous. He acknowledged that we were using our Marriott card and gave us the AARP discount. When we arrived to the room the air was on low and my husband noticed that one of...

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Helpful?
1Thank LINDA D
Matthew R, General Manager at Fairfield Inn & Suites Frankfort, responded to this review

Thank you for taking the time to provide your feedback concerning your stay at our property, Fairfield Inn and Suites Frankfort, KY. As a hotel who is also a part of the Marriott brand of hotels we take our commitment to our guests very seriously. Please accept our sincerest apologies for falling short on our commitment to you and your...

New Richmond, Ohio, USA
Reviewed 2 weeks ago

I stayed there this past week for a seminar. The hotel is pretty decent, with an indoor pool and hot tub and a nice sitting area outside. Couple things make this place much more than a standard hotel. First, there staff is excellent, from the front desk to the maids to the breakfast staff. Because this seminar was pretty intense...

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Helpful?
1Thank Chris J
Clifton, Illinois
Reviewed 3 weeks ago

We stayed here one night on our Kentucky Bourbon Trail trip. Honestly, we only used the place to sleep and eat breakfast before heading out the next day. We did not use the exercise facilities or the pool/hot tub. No problems with the room itself, clean and nice. Bed was very comfy! Breakfast was decent. Basic cold items, eggs, sausage,...

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Helpful?
1Thank Shannon D
Grand Rapids, Michigan
Reviewed 4 weeks ago via mobile

Convenient location, newly remodeled, very clean, updated rooms, reasonably priced. Front desk were so kind we had some tv problem Ryan came right up and solved the issue in a flash. Fairfield is fortunate to have him working for them so personable and friendly. Breakfast was very nice with a large offering - even had vegan sausage.

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Helpful?
1Thank Sue D
Stella, North Carolina
Reviewed 10 March 2017 via mobile

This property, while conveniently located, is in need of a face lift. The counter clerk, Cesar, was extremely friendly and helpful. He was thorough in his review of the hotel's highlights and thanked me for staying there. After that it was mediocre at best. I seriously thought the hotel was under renovations when I stepped off the elevator on my...

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Helpful?
Thank QuahogRob
Matthew R, General Manager at Fairfield Inn & Suites Frankfort, responded to this review

Thank you for sharing this information with us. I apologize for the issues you endured during your stay with us. Our hotel is a bit disheveled looking because we are currently going through a complete remodel. Also, we have recently upgraded our breakfast offerings. We offer a scrambled eggs and cheese omelets everyday along with 1 protein and 1 non...

Reviewed 3 March 2017

Hotel rooms are being renovated but we never saw or heard any construction! Our room was very nice and clean. Staff was very friendly. Warm cookies at check-in and nice breakfast bar. Our room was located on the first floor and near the indoor pool...not a good location as quite noisy and a lot of traffic in the hall.

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Helpful?
Thank MamaPearl
Hamilton, Canada
Reviewed 21 February 2017

Some big goings-on in town, so after trying 2 other hotels, we got "the last room in town". It was 9 p.m. Reception fellow must have been new; took forever to check in. Room was a "superior king" at $149; really nothing special and no way was the bed a king - at most a queen. But beggars really cannot...

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Helpful?
Thank judi20001999
Matthew R, General Manager at Fairfield Inn & Suites Frankfort, responded to this review

Thank you very much for sharing this information. I am sorry it took a while to get you checked into the hotel. I will have a nice talk with my staff and work with them so that the next guest does not share your experience. I train my staff to remain courteous and thorough yet be as expeditious as they...

Reviewed 6 November 2016 via mobile

Our room was very nice and clean and the continental breakfast was adequate. I'd definitely recommend staying here. It also had an indoor pool and hot tub, although we were there for a funeral and not able to take advantage.

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Helpful?
Thank Lisa M
Birmingham, Alabama
Reviewed 5 November 2016

I want to say first and foremost the front desk was stellar, very friendly and professional. I had not stayed at a Fairfield Inn before, and was trying to work on my Marriott points since hitting Diamond at Hilton. The rooms are more bare than a Hampton Inn, but I can over look this, I just want to be comfortable,...

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Helpful?
Thank SuthnBelle1975
Matthew R, General Manager at Fairfield Inn & Suites Frankfort, responded to this review

Thank you for this information. I appreciate the nice comments you made concerning my staff. We do work very hard to make sure that we provide excellent customer service to our guests. I must say that I find it shocking that you are the very first person to tell me that our beds were too short for them. Especially considering...

Greenville, North Carolina
Reviewed 24 October 2016

Don't let the old style exterior fool you - the inside is fresh and updated! The front desk staff was over the top friendly - always available to greet upon arrival and helpful with a smile. The rooms are clean - bathroom was cleaned daily (not just tidied - cleaned!). The beds were comfy, good selection of tv channels. Breakfast...

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Helpful?
Thank Trixter2013

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Fairfield Inn & Suites Frankfort

Address: 40 Chenault Rd, Frankfort, KY 40601-9260
Region: United States > Kentucky > Frankfort
Price Range: $178 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Frankfort 2.5*
Number of rooms: 69
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Also Known As:
Fairfield Inn And Suites Frankfort
Fairfield Inn & Suites Frankfort Hotel Frankfort
Fairfield Inn Frankfort
Fairfield Frankfort
Frankfort Fairfield Inn
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Frankfort staff and other travellers.
6 questions
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chicago, illinois
7 days ago
Rhoadesville, VA
Kolkata (Calcutta), India
over a year ago
Inez, Kentucky, United States
over a year ago

See all questions (6)

Questions? Get answers from Fairfield Inn & Suites Frankfort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With the 3 things mentioned above it could definitely use some improvement”
B7062RMlindad, 9 Apr 2017 | Read review
“Stay away from the indoor pool area! too noisy and a lot of hall traffic!”
MamaPearl, 3 Mar 2017 | Read review
“Just needed a place to lay our heads, so the nice looking pool we saw was not relevant.”
judi20001999, 21 Feb 2017 | Read review
“3 stories - probably any location would be fine.”
SusanH236, 18 Jul 2016 | Read review
“I always get a room close to the back door. Closer parking”
ldbrown3138, 10 Jul 2016 | Read review
5 of 5