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All reviewsroom was cleanbuffalo trace distilleryfree underground parkinglarge hotelolder hotelbusiness trip stayjet boatdown townnice view of the riverlobby areabusiness meetingother travelersanswered the phonemy biggest complaintbasic amenitiesclose proximitykentucky river
I stayed here for a conference. The room was somewhat dated but adequate, the heat didn't work but they sent the guy right up when I called. My biggest complaint would be no mini frig and microwave. Room was clean and mattress was fairly comfortable.
Response from Carol J, General Manager at Capital Plaza HotelResponded 6 April 2017
Thank you for the feedback on your recent stay. We are currently in process of updating our rooms and you should love the final product. We do hope you visit us again very soon.
The hotel is very clean and the staff is very friendly. A couple of issues came up during my stay. First the room I reserved (at extra cost) with a refrigerator and microwave was not the room I was given at check in. I had...More
I attended this hotel for a business trip to the Capitol and then business meeting the following day. The hotel is somewhat dated but very clean. The front desk staff was absolutely amazing!! Very helpful. Terrie Monie, Front Desk Manager went above and beyond to...More
Response from Carol J, General Manager at Capital Plaza HotelResponded 22 February 2017
Thank you for the wonderful feedback! I am happy to hear that my staff made a great impression on you and your coworkers. We are in the process of updating our rooms and will address the issue you mentioned. Thank you so much for taking...More
I chose this for proximity to a meeting I was attending. All the personnel were polite and helpful. The room was clean and well appointed.
There were only two small hitches. The signage in the lobby was a little confusing and there were no USB...More
Thank Mary B
Response from Carol J, General Manager at Capital Plaza HotelResponded 11 February 2017
Thank you for your wonderful feedback. USB ports are a nice amenity and I appreciate the suggestion. We are very happy to hear you would choose to stay with us on a return visit. We look forward to serving you.
Came here to work a basketball tourney, it's my second consecutive trip. Had visited hotel in the late 90s, was not impressed the. Place was outdated and smelled of old cigarettes and bourbon from state workers from long ago. However this trip, I am really...More
1 Thank Cshaunwilliams
Response from Carol J, General Manager at Capital Plaza HotelResponded 26 January 2017
Thank you for the wonderful feedback on your recent stay. We have been working hard to update our hotel and it's nice to hear that you were impressed with the changes. We do hope that you will return again soon!