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Holiday Inn Express Hotel & Suites Franklin

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Holiday Inn Express Hotel & Suites Franklin
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261 Reviews from our TripAdvisor Community

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Showing 261: English reviews
West Chicago, Illinois
Reviewed 5 days ago NEW

We have previously stayed at another hotel in Franklin and the experience was awful. I am so glad we had the opportunity to stay here at the Holiday Inn. The staff was so friendly and helpful. Our room was quite clean. The beds are very comfortable and you have ample pillows. Our room came equipped with a refrigerator and microwave....

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Helpful?
Thank Michellyga
Salina, Kansas
Reviewed 1 week ago via mobile

Is a very nice place to stay. Keeni and Sharron are very polite, friendly, professional, and customer service oriented. Rana at the desk at night always greets us when we come in as also very polite and professional. My room is always clean and taken care off. The service here is outstanding and a must stay place.

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Helpful?
Thank xxcrawfishyxx
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, Happy new year and thank you for writing. Keena, Sharon and Rana are all going to be ecstatic after they read what you have written about them. I am also going to share what you have written with the rest of my crew who also made your stay memorable. In the meantime please keep us...

Deerfield, Illinois
Reviewed 2 weeks ago

Rana at the front desk was cheerful and very helpful on fixing a mistake we had made in our reservation. Keeni and Sharon did an excellent job serving breakfast, which was excellent for a hotel experience. They were cheerful and went above and beyond in their service. This was our first stay at a Holiday Inn Express. Will think seriously...

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Helpful?
Thank Kathy M
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. Rana, Keena and Sharon are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew. In the meantime please keep us in mind when you are here in our town please make it a point to come...

North Houston, Texas
Reviewed 2 weeks ago

I spend a lot of time in Franklin, Ky for business and always stay at the Holiday Inn Express. The staff is more than excellent. They have always been welcoming and gracious. Sharon in the breakfast room is amazing and the front desk staff is great. The rooms are clean and quite. There are several restaurants within walking distance. The...

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Helpful?
Thank Ann M
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. Rana and Sharon are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew. I will be placing an order for free weights for the fitness room so the next time you come back they will be...

Franklin, Tennessee
Reviewed 2 weeks ago via mobile

Staff was very friendly Brenda and China were very nice and helpful at the breakfast buffet Renee at the front desk was very nice helpful when getting checked in overall just a great place to stay rooms were very clean. Will visit here again thanks

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Thank Paul K
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. Brenda, Chynna and Rana are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew. In the meantime please keep us in mind when you are here in our town please make it a point to come...

Richland, Washington
Reviewed 2 weeks ago via mobile

You can tell the owners of this hotel are interested in customer satisfaction. The rooms are very clean and the staff is very kind and friendly. I didn't use the pool, it looked very inviting. The workout room is clean. This is a nice hotel. Very quiet great stay. Thanks to Angie at front desk and all the other nice...

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Thank Happy B
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. Angie is simply ecstatic after reading what you wrote about her. I also shared your positive experience with the rest of my crew. In the meantime please keep us in mind when you are here in our town please make it a point to come back and...

Cincinnati, Ohio
Reviewed 2 weeks ago via mobile

I'm so glad I stopped here for the night. This location is very clean and inviting. My room was comfortable and my stay was enjoyable. I've never really had a bad experience with Holiday Inn Express hotels but this one stood out from the others I've stayed in when it comes to the staff. Rana at the front desk was...

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1Thank Kadijah62314
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. Rana, Keena and Sharon are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew. In the meantime please keep us in mind when you are here in our town please make it a point to come...

bloomington,il
Reviewed 2 weeks ago via mobile

We stayed overnight at the Franklin Holiday Inn Express. The room was clean but dated and the furnishings seemed old. We did not like guests being allowed to smoke right outside the front door filling lobby with smoke. This hotel was ok for 1 night but would not be a destination hotel for us.

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Thank aos1
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear Valued guest, Greetings! I am sorry that our facility did not meet your expectations. Our hotel is 100% non smoking facility inside. Therefore we have no choice but to offer smokers the option to smoke outside and in designated smoking areas. But if you go to any hotel anywhere in the world unless the whole area has a smoking...

Reviewed 3 weeks ago via mobile

Staff is so friendly. Free breakfast is wonderful. Lots of options. Rooms are very clean. Beds are comfy. The check in clerk Sally was very helpful and friendly. Sharon that worked the dining room was such a pleasure. Will definitely stay here again

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Thank Andrea T
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. Sally and Sharon are ecstatic after reading what you wrote about them. I also shared your positive experience with the rest of my crew. In the meantime please keep us in mind when you are here in our town please make it a point to come back...

Birmingham, AL
Reviewed 3 weeks ago via mobile

Dropped in here en route at the last minute after seeing a billboard ad, and was not disappointed. Clean, quiet confortable room and friendly staff. Special thanks to Sharon for her help as I was trying to juggle baby and breakfast.

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Helpful?
Thank leliel03
FRNKY, General Manager at Holiday Inn Express Hotel & Suites Franklin, responded to this review

Dear valued guest, Good morning, happy new year and thank you for writing. Sharon is ecstatic after reading what you wrote about her. I also shared your positive experience with the rest of my crew. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Holiday Inn Express & Suites Franklin, KY is conveniently located at I-65, Exit 2. Our hotel is only a days drive from Chicago or the Gulf of Mexico, making this Franklin hotel a great stopping point while traveling north or south. Franklin, KY has been honored as one of the 50 Best Small Southern Towns. While visiting us, enjoy the many antique shops the city has to offer. If shopping is not your cup of tea, the Kentucky Downs Race Course hosts the Kentucky Cup Turf Festival & offers year-round simulcasts. You can also experience a great round of golf at the Kenny Perry Golf Course. Our Holiday Inn Express & Suites offers spacious & luxurious guest rooms. Keep in touch with your office or home with free wired/wireless high-speed Internet access and stay productive working from your desk & ergonomic chair. Enjoy viewing your TV programs on our 32 HDTV then enjoy a restful night s sleep with the Simply Smart Bedding Package. Start your day with the guest No. 1-rated Stay Smart Showerhead . Get a Smart Start on your day with the hot Express Start breakfast bar, with the world's best-tasting cinnamon rolls! We hope you'll enjoy the other features of our Holiday Inn Express as well, such as our 24-hour fitness center, business center & a refreshing heated indoor pool.We look forward to welcoming you to the Holiday Inn Express & Suites Franklin where Kentucky meets Tennessee & where heritage meets hospitality. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Franklin

Address: 85 Neha Dr, Franklin, KY 42134-7846
Region: United States > Kentucky > Franklin
Price Range: $109 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Franklin 2.5*
Number of rooms: 75
Reservation Options:
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Hotel Style:
#1 Family Hotel in Franklin
#1 Romantic Hotel in Franklin
#1 Business Hotel in Franklin
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Franklin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a NON HIGHWAY side room if you don't want to listen to the interstate traffic all night”
 of 5 bubbles Indy_Fan_Man, 18 Dec 2016 | Read review
“3rd floor, backside is very quiet.”
 of 5 bubbles U3335XWbarbarar, 29 Oct 2016 | Read review
“we asked for a room on the top floor, previous night we had little footsteps running around until 10pm”
 of 5 bubbles IllinoisTravelnut, 22 Aug 2016 | Read review
“Ask for the King Suite”
 of 5 bubbles michaelsU5074ZX, 23 May 2016 | Read review
“Ask for the 2nd or 3rd floor facing the beautiful view of the woods and country field.”
 of 5 bubbles CaryandCarol, 23 May 2016 | Read review
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