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Holiday Inn Express Hotel & Suites Franklin

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Traveller (48)
Room & Suite (34)
Dining (3)
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Overview
  • Excellent79%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible2%
Travellers talk about
“front desk”(41 reviews)
“excellent hotel”(8 reviews)
“hot tub”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Hotel & Suites Franklin
Special Offer: Book Direct and Save
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Offers from Holiday Inn Express Hotel & Suites Franklin
Special Offer: Book Direct and Save
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (333)
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Traveller rating
259
49
14
3
7
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LanguageEnglish
259
49
14
3
7
Show reviews that mention
All reviewsfront deskexcellent hotelhot tubcinnamon rollsbreakfast roomi highly recommend this hotelbreakfast staffthe general managerfamily reunionsuper friendly staffnext morningcookiesa great stayafter a long daywe've stayedyogurtdefinitely stay here again
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11 - 15 of 332 reviews
Reviewed November 8, 2017

The staff were very friendly. Our room was clean and noise above us at times annoying. Had a great room at very back of hotel on first floor. The location was great and had restaurants in close proximity. We would stay here if in the...More

Thank _snoopysnose20042000
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded November 9, 2017

Dear valued guest Greetings and good Evening, thank you very much for writing and we appreciate the fact that you are 100% satisfied with your stay at our facility. I am sorry about the folks above you being noisy. Please keep us in mind when...More

Reviewed November 6, 2017

You could not want a more friendly, helpful staff. The hotel was disappointing .... for it's cleanliness. After getting out of the shower, we walked across the carpet just to get our feet dirty. All the carpeting in the hotel was in need of cleaning....More

1  Thank Colleen P
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded November 9, 2017

Sir/Madam Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FRANKLIN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as...More

Reviewed November 4, 2017 via mobile

By far, some of the friendliest and most accommodating staff I’ve ever had. Were it not for them, this review would’ve been much lower. My stay is basically summed up by the 2 photos from beside my car the next morning. Stepped in it while...More

Thank OnTheLakeshore
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded November 9, 2017

Sir/Madam Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express FRANKLIN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as...More

Reviewed October 17, 2017

I can't say enough positive things about this hotel. There were so many people that went out of their way to make sure our stay was exceptional, but I only remember a couple of names. Lee did a wonderful job making sure our room was...More

Thank Maureen C
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded November 2, 2017

Dear valued guest Greetings and good Evening, thank you very much for writing and we appreciate the fact that you are 100% satisfied with your stay at our facility. I am so glad that you took the time to remember the names of my crew...More

Reviewed October 12, 2017

Place was close to business we were visiting. My room was clean and place was quiet. Breakfast was typical for HIE and was hot which is always good. Prices were reasonable. Have stayed here before and would do so again.More

Thank FlorenceYall3030
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded October 14, 2017

Dear valued guest Greetings and good morning, thank you very much for writing and we appreciate the fact that you are 100% satisfied with your stay at our facility. Please keep us in mind when you're visiting or town next time. We will appreciate it...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$107 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Franklin
#1 Family Hotel in Franklin
#1 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Franklin
#1 Family Hotel in Franklin
#1 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (48)
Room & Suite (34)
Dining (3)
Pool & Beach (2)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Cbigg2014
July 6, 2017|
AnswerShow all 6 answers
Response from Ed D | Reviewed this property |
Old Friends has retired racehorses to see and feed, Kentucky Downs racecourse with video parimutual wagering, and the downtown area has several places of interest. Hot Plate is a great place to eat breakfast or lunch. Sol... More
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Votes
Room Tips
"Get away from other people!"
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"Make sure you check the room before you finalize payment. And ask for a room that is not next to the pool."
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"Top floor (3rd) had the master suite where I stayed. You can fit a small army of people in there!"
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"The staff and hot breakfast are great."
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