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Holiday Inn Express Hotel & Suites Franklin

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Traveller (48)
Room & Suite (34)
Dining (3)
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Overview
  • Excellent79%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible2%
Travellers talk about
“front desk”(41 reviews)
“excellent hotel”(8 reviews)
“hot tub”(13 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (331)
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Traveller rating
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LanguageEnglish
257
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3
7
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All reviewsfront deskexcellent hotelhot tubcinnamon rollsbreakfast roomi highly recommend this hotelbreakfast staffthe general managersuper friendly stafffamily reunionwonderful staynext morningwe've stayedgreat stopafter a long daycookiesyogurt
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51 - 55 of 330 reviews
Reviewed 19 March 2017 via mobile

Keenie and Mate provided excellent and friendly service. The breakfast was great, the coffee was fantastic and the rooms were clean and quiet. I'll reccomend this hotel to anyone in the Franklin area. Exceptional accommodations and service.More

Thank Wade G
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded 24 March 2017

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with Maye and Keeni and they are ecstatic about you mentioning them by name. I also shared your thoughts with the...More

Reviewed 10 March 2017

While traveling we have stayed at numerous HIE all have been 4 and 5 stars! This particular one stands out for the breakfast room. Keeni , was the hostess with the mostest , very friendly and helpful. a cut above the usual!!More

Thank Tom F
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded 24 March 2017

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with Keeni and she is ecstatic about you mentioning her by name. I also shared your thoughts with the rest of...More

Reviewed 8 March 2017

We travel through Franklin a couple of times a year. This is a great Hilton Honors deal, 10,000 pts for a free night. We enjoy the hotel and the breakfast. The staff is wonderful. We look forward to our next visit.More

Thank annbell
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded 24 March 2017

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your thoughts at the Hampton while you stayed at the Holiday Inn Express and Suites in Franklin ky. Evidently the name Hampton is etched in your memory but it was...More

Reviewed 6 March 2017

Stopped on our way home from Florida about 7 p.m. The lady who checked us in was cheerful and very willing to help in any way she could. She asked about floor preference, gave us a cold bottle of water and told us the hours...More

Thank Linda Z
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded 24 March 2017

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with Jo and Brenda and they are ecstatic about you mentioning them by name. I also shared your thoughts with the...More

A TripAdvisor Member
84
Reviewed 6 March 2017 via mobile

The hotel provided us with adjoining rooms, something many hotels do not see as important, being a large family we request this often and yet rarely enjoy. Many times upon asking we are left with a quizzical stare as if they do not even know...More

Thank A TripAdvisor Member
Response from FRNKY, General Manager at Holiday Inn Express Hotel & Suites FranklinResponded 24 March 2017

Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with Jo and Brenda and they are ecstatic about you mentioning them by name. I also shared your thoughts with the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$107 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Franklin
#1 Business Hotel in Franklin
#1 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Franklin
#1 Business Hotel in Franklin
#1 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (48)
Room & Suite (34)
Dining (3)
Pool & Beach (2)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Cbigg2014
6 July 2017|
AnswerShow all 6 answers
Response from Ed D | Reviewed this property |
Old Friends has retired racehorses to see and feed, Kentucky Downs racecourse with video parimutual wagering, and the downtown area has several places of interest. Hot Plate is a great place to eat breakfast or lunch. Sol... More
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Votes
Room Tips
"Get away from other people!"
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"Make sure you check the room before you finalize payment. And ask for a room that is not next to the pool."
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"Top floor (3rd) had the master suite where I stayed. You can fit a small army of people in there!"
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"The staff and hot breakfast are great."
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