We had a ground floor non smoking room, which we requested. Opening the door and walking in, it smelled like a smoking room. Went to the front desk and the girl told us that people smoke right outside our room, that is why it smelled...More
"Don't accept one on the ground floor with smokers outside of your room."
"Call the hotel directly on their personal listed telephone! Don't use the 800 number. Makers the call..."