Hilton Garden Inn Louisville East
1530 Alliant Avenue, Jeffersontown, KY 40299
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Avg. C$154 /night, 3/16 - 3/17
C$223
per night
C$175
per night
C$126
per night
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About
#1 of 9 hotels in Jeffersontown
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
The Hilton Garden Inn Louisville East hotel is located at Blankenbaker Crossings in the Bluegrass Industrial Park. Our warm and welcoming hotel creates an inviting atmosphere for both business and leisure travelers. Tomorrow's a big day! Treat Yourself -Take a break. Hoops Basketball Complex, EP Tom Sawyer State Park, Blairwood Tennis Center, Southeast Christian Church, MidAmerica Sports Complex, Skyview Park, Mall at St Matthews and Oxmoor Center, Valhalla Golf Course, Six Flags, Churchill Downs, 4th Street Live, Slugger Museum, Mellwood Arts Center, Riverfront Park, University of Louisville, Louisville Glassworks, Muhammad Ali Center. Sleep Deep - Getting out of our bed is going to be the hardest part. Each of our spacious guestrooms features: The self-adjusting Garden Sleep System, 32-inch LCD flat panel televisions, Complimentary HBO and HBO2, Microwave, Refrigerator, Coffee maker, Iron and ironing board, Hairdryer, Clock radio with MP3, Complimentary USA Today every weekday, L
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Property amenities
Free High Speed Internet (WiFi)
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Electric vehicle charging station
Paid private parking on-site
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Quiet
Languages Spoken
English
Location
1530 Alliant Avenue, Jeffersontown, KY 40299
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
Louisville Muhammad Ali International Airport
18.1 km•
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Rental Cars
28 Restaurants
within 1 kilometer
Reviews
Traveller rating
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Detailed Reviews
Hotel's Favourite
I love the size of the rooms here. I would say the bathrooms are a bit small and I would replace the tub with a stand-alone shower. our stay was very quiet, and staff was very helpful. I would definitely stay here again. I also enjoyed that there were several eateries nearby for convenience.
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Date of stay: May 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was clean, although the 1st room's AC didn't work well. We checked in at about 12:25am on 9/3/23. Were out at 11:15am. We are in hilton honors and are both Navy retirees. We were charged 140+ for one night and an additional $75 for our dog. For a pet-friendly hotel, I felt the charge was way too much and it was non-refundable. Our dog is in the first stages of service dog training and is very well behaved. This is not what we expected as Hilton Honors members. We've stayed multiple times in Jacksonville, FL. This experience was a thorough disappointment! As we are members of several other hotels, we'll have to think twice about staying at another Hilton anywhere near Jeffersontown.
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I went to the gym. My digital key would not work. I went to the desk and explained that my digital key would not work and the woman behind the desk said yes I don’t know why that never works. The pool is closed due to a leak. I then went to dinner to grab a salad sat in the dining room. My food was delivered to me in a to go box even though I was sitting in the dining room my waitress said oh I told the chef that you were dining in, but they still put it in it to go boxin Styrofoam container box for a salad
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Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Fair, Owner at Hilton Garden Inn Louisville East
Responded Jun 8, 2024
Hello and good afternoon! Thank you so much for staying with us and taking your time to leave us a review. I am very sorry about the issues that you experienced while you were staying with us. I have gotten with our food and beverage staff to make sure this doesn't happen again. And our pool has been repaired and is back to normal. I apologize again, It is our goal to provide excellent service and a great place to stay and it sounds like we dropped the ball. I hope that you will come back to see us the next time you are in the area and give us a chance to make it right. Please feel free to reach out to me if you plan on visiting our wonderful city again. Justin.fair@hilton.com is the easiest way to reach me. We hope you have a great weekend!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I prepaid for our stay. They started to charge me when I checked in, so I showed them my receipt that it was paid for. The room was clean. I often stay at a Hilton, but this was the worst bed and pillows were awful! The bed was hard, and the pillows were flat. So then about 2 AM, I received a text from my CC company stating Hilton charged my card for the room that I had already paid for! I went to the desk in the AM and was told that I had to wait for the manager who was in about 10 AM. I had a seminar to attend but went to the front desk when I returned about 3 PM. They blew me off and acted like the manager was not there, but he was given my information. I found out later, he was there and they did not tell me. I called Hilton Corp. They were very nice and could see I paid but said I would need to go to the front desk and speak with the manager. I also called my CC company who also could not help me. After numerous stops at the front desk and being blown off each time, I finally spoke to the manager that told me he was sorry and would speak with his employees. I was to get a free breakfast and take care of the charge right away. I took advantage of the free breakfast the day I checked out. I told them to check the account because the manager said he would note the account that breakfast was free. I checked my CC later and found they charged me for the breakfast as well. Bottom line everything is still on my CC. I will never stay at a Hilton Garden Inn again! Untrained staff that does not care about their customers, hard beds and flat pillows.
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Date of stay: May 2023
Value
Location
Service
Room Tip:Â Don't prepay and find another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Fair, Guest Services / Front Office at Hilton Garden Inn Louisville East
Responded May 29, 2023
I am very sorry for the inconvenience that this caused you. I know that it is aggrevating and a huge pain. We were able to get the charges reversed and we were able to add some additional hilton honor points to your honors account for the inconvenience. I was also able to speak with the front desk about how to recognize a pre-paid reservation. I hope that you will continue to stay with Hilton despite the bad experience at our hotel. If you do ever decide to give us another chance I would be more than happy to handle your reservation myself. If there is anything that I can do, please feel free to reach back out to me. Justin Fair Assistant General Manager HGI Louisville East 502-297-8066.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m staying here currently on travel for work (government rate) and their breakfast is NOT included for anyone staying at the hotel. I don’t see how you expect to have travelers and not supply them with some sort of free breakfast, a common amenity at most (but apparently not all) hotels. The fitness center door was broken and couldn’t be accessed, lights were out in my room, and staff was not friendly. Very dissatisfied and wouldn’t recommend.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The beds in this Hilton Garden Inn are much taller than in other Gardens Inns where I stay. I'm guessing they are 36-40 inches tall. With a bed that is higher than my waist, it was impossible for me to get into bed. When I inquired about a step stool, they acted incredulous that anyone would have this problem. I am only 5 feet tall, but have not experienced this in any other hotel.
The chair in the room was ridiculously tall with a very deep seat. I am sure that above average height travelers would be thrilled with these rooms.
Hilton Garden Inns are my preferred hotel and I hope this style furniture does not become the norm.
The chair in the room was ridiculously tall with a very deep seat. I am sure that above average height travelers would be thrilled with these rooms.
Hilton Garden Inns are my preferred hotel and I hope this style furniture does not become the norm.
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Date of stay: April 2021Trip type: Travelled with friends
Room Tip:Â If you are shorter than average, find another place to stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Fair, Guest Services / Front Office at Hilton Garden Inn Louisville East
Responded Apr 25, 2021
Hello, I am so sorry that you had this issue during your stay with us. Our standard is to be as accommodating as possible, with all of our guests, trying our hardest to solve any issues that arise as quickly as possible. I will most definitely be following up with our staff and making sure that they know that they know where the step stools are kept and that any issue reported by our valued guests should be handled promptly. Thank you for staying with us, we do hope that you will stay with us next time you are in the area and if there is anything I can do, please feel free to reach out to me. 502 297 8066
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have had good experiences at Hilton Garden Inns and this one was great. The room was spacious with lots of amenities: frig, microwave, & coffeemaker. Everything looked newly refurbished. The hotel was well kept and followed covid guidelines. I think they cater to business travelers because the breakfast was only from 6-9. I wasn’t in a hurry to get up and going so no breakfast for me. Otherwise it was a great place.
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Date of stay: November 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Fair, Guest Services / Front Office at Hilton Garden Inn Louisville East
Responded Dec 7, 2020
Thank you for taking the time to leave us such a great review. We are so glad to hear that you enjoyed your stay with us. I do apologize about the limited breakfast hours. We are trying to get back to normal as quickly as possible. We hope that you will choose to stay with us next time you are in the neighborhood. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived late due to delayed flight, original reservation was cancelled until I arrived then they created new one and gave me two queen beds and not what I reserved and told me it was first come first served. Charged me more than I reserved. Poor quality in the rooms with things broken. Felt like trash at premium price!
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Review collected in partnership with Hilton Garden Inn
Date of stay: July 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Fair, Guest Services / Front Office at Hilton Garden Inn Louisville East
Responded Jul 24, 2022
Dear Mr. Brad. I am very sorry that you had a bad experience at our hotel. Excellent service and a clean/comfortable room are always our goal. It definitely sounds like we missed the mark. At your earliest convenience please reach out to the hotel and ask for me (Justin), I would love to have an opportunity to make this right. I hope you had a great weekend.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great stay, away from downtown but in a great location just off I-64. Hotel does a great job with social distancing and cleanliness! Management must be involved making sure employee's and guest are following safe practices. Restaurant in hotel was closed, but you can walk to Logan's next door, who was also doing a good job with social distancing. Grab and go breakfast provided included muffin, fruit and yogurt. Onsight store for drinks etc... We choose the snack at check in option which my teenagers appreciated. Room was spacious and clean with comfortable linens. We are on a cross country job relocation and this was one of the best , clean and comfortable stays.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Fair, Guest Services / Front Office at Hilton Garden Inn Louisville East
Responded Aug 23, 2020
Thank you for taking your time to leave such a great review of our hotel. Our staff really enjoy taking care of our guests and do whatever they can, to not only make sure you are comfortable, but make sure our guests feel safe during this strange time. I will be passing this review on to our staff, I'm sure they will be just as excited to hear it as I was to read it! We hope to see you back next time you are in the area. Thank you again and Safe Travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Hilton Garden East in Louisville , Ky. Ms. Jackie was on the front desk she greeted us so lovely when we entered the lobby. Ms. Renee and staff did "such" a wonderful job on the breakfast it was yummy! The bacon was delicious. The young lady who cleaned the rooms daily was so nice and tentative to us. The bartender was very professional ( Ms Harris). The Mgr Justin is very nice and accommodating so that explains why he has surrounded himself with a professional staff. If visting Louisville, Kentucky I recommend you stay at this hotel.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Justin Fair, Guest Services / Front Office at Hilton Garden Inn Louisville East
Responded Aug 1, 2022
Thank you very much for taking the time to leave us such a wonderful review. We are so glad that you chose to stay with us during you visit to Louisville and we love that you enjoyed your stay! I can't wait to pass this review on to all the staff and especially that folks that you mentioned. We hope that you will come back and see us and Have a great week and safe and exciting travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were on a road trip. Best bet is to call the property. My apologies.
Not sure when it was last renovated. It looked contemporary and furnishings did not seem particularly "tired" but wernnew looking either. It does have a tub shower and the room had a big chair, in addition to the desk chair. The refrigerator made high pitched noise.
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PRICE RANGE
C$155 - C$216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn louisville east hotel jeffersontown, hilton louisville
LOCATION
United StatesKentuckyJeffersontownEast Louisville
NUMBER OF ROOMS
112
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Garden Inn Louisville East
Which popular attractions are close to Hilton Garden Inn Louisville East?
Nearby attractions include Xscape Theater Blankenbaker 14 (0.5 km), Smash Lab Louisville (0.6 km), and Main Event Entertainment (0.7 km).
What are some of the property amenities at Hilton Garden Inn Louisville East?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn Louisville East?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Louisville East?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Louisville East?
Conveniently located restaurants include Cracker Barrel, Logan's Roadhouse, and El Nopal.
Are there opportunities to exercise at Hilton Garden Inn Louisville East?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Louisville East?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Louisville East?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hilton Garden Inn Louisville East?
Many travellers enjoy visiting Farmington Historic Plantation (11.4 km), Locust Grove (13.0 km), and Louisville Water Tower Park (Call for Appointment) (15.7 km).
Is Hilton Garden Inn Louisville East accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.