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The Campbell House

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503 Reviews from our TripAdvisor Community

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Showing 501: English reviews
Madisonville, Kentucky
Reviewed 2 days ago NEWvia mobile

So we were supposed to stay there tonight; my daughter tested positive for the flu this morning. I called them as a courtesy to say we couldn't make it so they would have the room available if they needed it. I expected to be billed since it was late notice. A discount would have been nice, as would a courteous...

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Thank Kycoalminer
Belfry, Kentucky
Reviewed 2 days ago NEW

The hotel and staff were wonderful! My only problem was the pedestal vanity. There is no room for makeup, curling iron, hairspray...etc. If this isn't an issue for you then you won't mind that there is no room in the bathroom. Overall I'm very happy with our stay there.

Review collected in partnership with Curio – A Collection by Hilton
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Thank Sandra P
Saint Charles, Illinois
Reviewed 3 days ago NEWvia mobile

We stayed here 1/20/17. The room size is good and the cleanliness is fine. What we don't care for is the bathroom. There is only a pedestal sink with no place to place your toiletries. This is obviously very inconvenient. I would say that it is priced too high for what you get.

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Thank Vince R
Edinburgh. Scotland
Reviewed 5 days ago NEW

Left booking a hotel and ended up staying here - if I could move it a mile nearer to the centre I'd have been very very happy! But I thought the entrance was really nice and there is plenty of parking. Once the receptionist arrived check in was fine (there was quite a queue so not sure where she'd been)...

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Thank Cate019
Springfield, Illinois
Reviewed 1 week ago

The lobby was beautiful and the staff friendly. Our room was very dark and the bathroom small. Difficult for multiple people to get ready at the same time due to the lighting and poor room layout. The bathroom did not look finished.

Review collected in partnership with Curio – A Collection by Hilton
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Thank Terry D
mcurd, General Manager at The Campbell House, responded to this review

Thank you for taking the time to submit your review about your recent stay with and for the useful feedback. Some of our room types have smaller bathrooms than others given the era of construction. We have several pending projects that will address the negatives of your stay. Your satisfaction is very important to us and we try hard to...

Lebanon, New Hampshire
Reviewed 1 week ago

This is not what you come to expect from a Hilton branded hotel. Our guest room was not clean or will kept. My expectations of the Hilton brand are very high and and have been met with most stays. The Campbell house was a rare exception to being satisfied with my Hilton stay.

Review collected in partnership with Curio – A Collection by Hilton
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Thank Y1258NCwilliamp
mcurd, General Manager at The Campbell House, responded to this review

Thank you for taking the time to submit your review about your recent stay with and for the useful feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction...

Independence, Kentucky
Reviewed 1 week ago

Updates are nice in comparison to what the property used to look like, but I was expecting something grand done to this historic hotel. The staff was friendly, but I felt like the place was overpriced for the quality.

Review collected in partnership with Curio – A Collection by Hilton
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Thank erlage2
mcurd, General Manager at The Campbell House, responded to this review

Thank you for taking the time to submit your review about your recent stay with and for the useful feedback. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your comments and we hope you will consider staying with us again if your...

Whitesville, Kentucky
Reviewed 1 week ago

Stayed 1 night and was really nice, loved the history at this place breakfast the next morning was really good. Bed and pillows was amazing wish you could buy the pillows and the mattress!!! staff was really kind and helpful.. Thanks for a great stay

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Thank acon2013
mcurd, General Manager at The Campbell House, responded to this review

You are most welcome and thank you for such a lovely review. I believe the quality of the sleep experience we provide is one of our best features and which is communicated throughout may of our online guest reviews. Thank you for choosing to stay with us and we hope to see you again soon.

Huntington Beach, United States
Reviewed 2 weeks ago

If you want that Kentucky feel of an old world estate with the modern amenities you expect. The Campbell House is the place for you. The rooms are super clean and the staff is helpful with area recommendations.

Review collected in partnership with Curio – A Collection by Hilton
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Thank jimkD1645YQ
mcurd, General Manager at The Campbell House, responded to this review

Thank you for your wonderful review...I believe you have said it all...your experience is exactly what we are trying to create for all of our guests. We appreciate you choosing to stay with us and we hope to see you again soon.

Lexington, United States
Reviewed 2 weeks ago

Had to switch rooms for not having hot water, the new room had hot water for 5-10 min. Was told by Maintenance that there were a lot of people staying there and 8-10 other rooms have the same problem. Was given the impression I just had to deal with it. There was garbage left by elevator for two day that...

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank jerelsd
mcurd, General Manager at The Campbell House, responded to this review

Thank you for taking the time to submit your review about your recent stay with and for the useful feedback. I am sorry we were not able to provide you with the quality of services you deserve. We lost one of our water heaters that evening reducing our capacity. Please reach out to me via my email address below if...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Originally built as a small two-story building in 1949, the Campbell House is Lexington's most recognized and cherished hotel. Our recent multi-million dollar renovation has transformed this local jewel into one of the finest hotels in the Kentucky. Featuring 250 guest rooms and suites and over 15,000 square feet of flexible function space that can accommodate everything from board meetings to conventions, the Campbell House is the perfect location for groups, meetings and social events. We are centrally located near various tourist attractions such as: The University of Kentucky, Keeneland Race Track, Rupp Arena & Commonwealth Stadium - Home of the Kentucky Wildcats, Tattersalls, Redmile, The Lexington Convention Center and Calumet Farm. Whether you are seeking a personalized experience for you next business trip, and inspirational setting for your next meeting, an unforgettable wedding, the perfect backdrop for a romantic getaway, or an unforgettable vacation, your adventure into a world of beauty, luxury and tranquility awaits you at the Campbell House! ... more   less 

Additional Information about The Campbell House

Address: 1375 S Broadway, Lexington, KY 40504 (Formerly Crowne Plaza Hotel)
Region: United States > Kentucky > Lexington
Price Range: $165 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Campbell House 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Crowne Plaza Lexington
Crowne Plaza Campbell Hotel
Hotel Style:
#10 Romantic Hotel in Lexington
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Questions & Answers

Here's what travellers have asked, with answers from The Campbell House staff and other travellers.
8 questions
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Questions? Get answers from The Campbell House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for better lighting if it exists”
 of 5 bubbles sannettie, 29 Nov 2016 | Read review
“Inspect the room before check in. Rooms are NOT standard and differ. Also, some smell much better than others...”
 of 5 bubbles Stewfamily, 20 Nov 2016 | Read review
“Ask about the layout of the rooms. The General Manager told me there are many different room types.”
  • well appointed bathroom, though small
  • just room to walk around the bed... but nice
 of 5 bubbles kitzg, 6 Nov 2016 | Read review
“Ask for golf course view”
 of 5 bubbles 89KS, 26 Oct 2016 | Read review
“Stayed in 1090 & it was easy access to a side door, low noise level.”
 of 5 bubbles benjaminbU5527GH, 24 Oct 2016 | Read review
5 of 5
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