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The room was clean. Very hot. Could not get the temperature at a good level. I was on the top level. We turned it completely off. It was 30 degrees outside. My inlaws stayed on the bottom level and froze. For $60 a night it...More
Thank Tina F
Response from RRI44, General Manager at Red Roof Inn Lexington NorthResponded 9 February 2017
Thank you for taking the time to share your review. Please accept my apologies for the temperature issues with the heating units. I understand that this would be frustrating.
We want each of our guests to have a comfortable stay and encourage you to contact...More
The entire staff at the Red Rood Richmond were amazing. They were genuinely really nice people who helped whenever they could and seemed to really like their jobs and where they worked. They interacted with guests, immediately helped with guest needs, and kept the place...More
Glad to see improvements - all renovations finished and now some new landscaping. Rooms are clean and quiet. Staff is helpful and the price is reasonable . Its tucked away from the road which makes walking the dog easier too!More
Response from RRI44, General Manager at Red Roof Inn Lexington NorthResponded 24 January 2017
Thank you for taking the time to post a review. It is always a pleasure to hear from our guests. I am glad to hear you like the improvements we have made to the property. We hope you will stop and see us again the...More
My son and I desperately needed a clean place to stay while in Lexington to attend his very critically ill Dad. What can I say about how disgusted I was with all the racket, pounding and carrying on all hours of the night during our...More
1 Thank Joan A
Response from RRI44, General Manager at Red Roof Inn Lexington NorthResponded 19 January 2017
Thank you for sharing your review. It is disappointing for us to hear a guest did not enjoy their stay. With the personal situation you were already experiencing I can only imagine how this made you feel. Please accept my apologies for your experience.
The room I was given had covering on the ceiling peeling in two places. The bathroom was handicap accessable as per my request. The shower control could not be change from the tub filler to the shower head. There were no facial tissues in the...More
Thank Charles R
Response from RRI44, General Manager at Red Roof Inn Lexington NorthResponded 30 December 2016
Thank you for taking the time to post your review. We strive to make sure that each guest receives a well maintained room. It seems in this instance we failed. Please accept my sincerest apologies. We have alerted our maintenance staff to the issues that...More
2 floors. No elevators. No pool. Hot coffee, but no breakfast. King is about $10 or so more. Great rooms. Clean. Quiet. New renovation. Highway close, but sound doesn't travel badly into rooms even on that side of hotel... More
2 floors. No elevators. No pool. Hot coffee, but no breakfast. King is about $10 or so more. Great rooms. Clean. Quiet. New renovation. Highway close, but sound doesn't travel badly into rooms even on that side of hotel. GREAT staff.